Customer Service Specialist – Healthcare Billing & Insurance Claims Support – Remote, Full‑Time – Join brighthush’s Patient‑Centric Team

About brighthush

brighthush is a leading provider of home medical equipment and comprehensive patient support services across the United States. With a mission to empower individuals to live their best lives in the comfort of their own homes, brighthush combines cutting‑edge technology, compassionate care, and a relentless focus on customer satisfaction. Our team of dedicated professionals works together to deliver seamless, personalized solutions that improve health outcomes and enhance quality of life for patients and their families.

As we continue to expand our reach, we are looking for a highly motivated Customer Service Specialist to join our remote, full‑time team. This role is pivotal in ensuring that every patient interaction is handled with professionalism, empathy, and efficiency. If you thrive in a fast‑paced environment, enjoy problem‑solving, and are passionate about making a tangible difference in people’s lives, we want to hear from you.

Key Responsibilities

• Serve as the first point of contact for patients, caregivers, and healthcare providers via phone, email, and chat, delivering timely and accurate information about products, services, and billing inquiries.
• Process orders, returns, and exchanges for home medical equipment, ensuring all documentation is complete and compliant with company policies and regulatory standards.
• Verify insurance coverage, submit claims, and follow up on outstanding payments, working closely with insurance carriers and internal billing teams to resolve discrepancies.
• Maintain detailed, up‑to‑date records in the Electronic Medical Record (EMR) system, ensuring data integrity and confidentiality in accordance with HIPAA regulations.
• Collaborate with cross‑functional teams—including Sales, Logistics, and Technical Support—to resolve complex customer issues and improve overall service delivery.
• Identify opportunities for process improvement and contribute to the development of best practices, training materials, and knowledge base articles.
• Track and report on key performance indicators (KPIs) such as call volume, resolution time, customer satisfaction scores, and billing accuracy.
• Participate in ongoing training and professional development sessions to stay current on product knowledge, industry regulations, and emerging technologies.

Essential Qualifications

• High school diploma or equivalent; associate’s degree in healthcare administration, business, or a related field is a plus.
• Minimum of 1 year of experience in a healthcare administrative, billing, insurance, or call center environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience navigating EMR systems.
• Strong verbal and written communication skills in English, with the ability to convey complex information clearly and empathetically.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
• Comfortable working in a remote setting, with reliable high‑speed internet, a quiet workspace, and a dedicated phone line.
• Commitment to upholding the highest standards of patient privacy and data security.

Preferred Qualifications

• Experience with insurance claim processing, including knowledge of common payer codes and reimbursement workflows.
• Familiarity with home medical equipment products and the associated regulatory landscape.
• Previous exposure to customer relationship management (CRM) platforms and call‑center software.
• Background in a team‑oriented, collaborative environment with a track record of exceeding performance metrics.
• Additional language proficiency (Spanish, French, etc.) is an asset.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships with patients and partners.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable solutions.
• Problem‑Solving: Quick decision‑making skills to resolve issues efficiently while maintaining compliance.
• Adaptability: Comfortable navigating evolving processes, technologies, and industry regulations.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams in a virtual environment.
• Time Management: Prioritization and organization to meet deadlines and performance targets.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous growth. As a Customer Service Specialist, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training sessions on product updates, industry best practices, and regulatory compliance.
• Cross‑departmental exposure that broadens your skill set and opens pathways to roles in Billing, Claims Management, Operations, or Customer Success.
• Leadership development workshops and coaching to prepare you for future managerial responsibilities.
• Annual performance reviews with clear metrics for advancement and salary progression.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, empathy, and accountability. Even though you will be working remotely, you will feel part of a vibrant, collaborative community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership and peers.
• Employee recognition programs that celebrate milestones and achievements.
• Flexible scheduling options to support work‑life balance.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation, Perks & Benefits

We offer a competitive salary range of USD 41,600 – 46,800 per year, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Technology stipend to equip your home office with the necessary tools.

How to Apply

If you are ready to join a forward‑thinking organization that values your expertise and offers a platform for growth, we encourage you to submit your application today. Please click the link below to apply and take the first step toward a rewarding career with brighthush.

We look forward to exploring how your skills and passion can contribute to brighthush’s mission of empowering patients and enhancing healthcare delivery.