Customer Support Representative – Technical & Engineering Client Relations Specialist at brighthush

About brighthush

brighthush is a forward‑thinking engineering consultancy that partners with businesses across the globe to deliver innovative, data‑driven solutions. With a focus on sustainable design, advanced analytics, and cutting‑edge technology, we help our clients navigate complex projects from concept to completion. Our team is built on a foundation of collaboration, curiosity, and a relentless pursuit of excellence. As we continue to grow, we’re looking for passionate, customer‑centric professionals who want to be part of a dynamic, inclusive, and high‑impact organization.

Why Join brighthush?

At brighthush, you’ll experience a culture that values every voice, encourages continuous learning, and rewards innovation. Whether you’re a seasoned support specialist or a recent graduate with a knack for problem‑solving, you’ll find opportunities to grow, develop new skills, and make a tangible difference for our clients and our team. We believe that great customer service is the cornerstone of a successful partnership, and we’re committed to empowering our people to deliver exceptional experiences.

Key Responsibilities

As a Customer Support Representative at brighthush, you will be the frontline advocate for our clients, ensuring their needs are met with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Client Interaction: Serve as the first point of contact via phone, email, and live chat, addressing inquiries about project status, service offerings, and technical details.
• Issue Resolution: Diagnose and resolve client issues promptly, escalating complex matters to the appropriate engineering or project management teams when necessary.
• Documentation: Maintain accurate, up‑to‑date records of all client interactions, including tickets, resolutions, and feedback, using our CRM and support tools.
• Coordination: Act as a liaison between clients and internal teams, ensuring that feedback, requests, and concerns are communicated clearly and acted upon.
• Follow‑Up: Conduct follow‑up calls or emails to confirm client satisfaction and verify that resolved issues remain addressed.
• Knowledge Base Development: Build and maintain a deep understanding of brighthush’s services, engineering processes, and industry standards to provide accurate, timely assistance.
• Feedback Collection: Gather client insights and trends, reporting recurring issues and improvement opportunities to management.
• Administrative Support: Assist with scheduling meetings, preparing status reports, and updating client information in our systems.

Essential Qualifications

• Education: High school diploma or equivalent. An associate’s degree or coursework in business, engineering, or a related field is a plus.
• Experience: Minimum of 1 year in a customer support or call center role, preferably within a technical or engineering environment.
• Communication: Excellent verbal and written communication skills in English. Spanish language proficiency is a valuable asset.
• Problem‑Solving: Strong analytical mindset with the ability to troubleshoot and resolve issues efficiently.
• Technical Proficiency: Comfortable using customer support software (e.g., Zendesk, Freshdesk), CRM systems, and collaboration tools (Slack, Teams).
• Multitasking: Ability to manage multiple tickets, priorities, and deadlines while maintaining high quality.
• Adaptability: Willingness to learn new technical concepts and adapt to evolving processes.

Preferred Qualifications

• Background in engineering, architecture, or a related technical field.
• Experience with project management tools (e.g., Asana, Trello, Jira).
• Knowledge of industry standards such as ISO, LEED, or BIM.
• Previous exposure to remote support environments and virtual collaboration.

Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Strong interpersonal skills and the ability to build rapport quickly.
• Attention to detail and a commitment to accuracy in documentation.
• Time‑management skills and the ability to prioritize tasks effectively.
• Resilience under pressure and a proactive approach to problem resolution.
• Team player who thrives in a collaborative, fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Regular training sessions on new tools, industry trends, and technical knowledge.
• Cross‑functional projects that expose you to engineering, project management, and business development teams.
• Opportunities to transition into roles such as Technical Support Specialist, Client Success Manager, or Project Coordinator.
• Leadership development workshops and coaching for high‑potential employees.

Work Environment & Culture

• Fully remote position with flexible scheduling to accommodate client time zones.
• Collaborative virtual workspace powered by Slack, Teams, and Zoom.
• Inclusive culture that celebrates diversity, equity, and belonging.
• Regular virtual team‑building events and informal “coffee chats.”
• Transparent communication from leadership and a flat organizational structure.

Compensation & Benefits

• Hourly Rate: $22.00 – $27.00 per hour, commensurate with experience.
• Benefits Package:
  • 401(k) with company matching
  • Health, dental, and vision insurance
  • Paid time off (vacation, sick leave, holidays)
  • Flexible work schedule and remote work stipend
  • Professional development budget and tuition reimbursement
  • Employee wellness program and mental health resources
• Work Hours: Full‑time, 8‑hour shift, Monday to Friday (with occasional flexibility for client needs).

Eligibility & Application Process

This role is open to candidates located within the United States, including but not limited to Los Angeles, California; Fort Worth, Texas; Portland, Oregon; Miami, Florida; and Chicago, Illinois. We welcome applicants with a criminal record and are committed to providing a fair hiring process for all candidates.

To apply, please submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to learning how your skills and passion align with brighthush’s mission to deliver outstanding client experiences.

Join brighthush Today

If you’re driven by curiosity, thrive in a fast‑paced environment, and are eager to make a real impact on our clients’ success, we want to hear from you. Become a vital part of brighthush’s journey and help shape the future of engineering consultancy. Apply now and start your career with a company that values innovation, collaboration, and the power of exceptional customer service.