Customer Support Specialist – High‑Impact Remote Role in a Fast‑Paced, Award‑Winning Service Environment at brighthush

About brighthush

brighthush is a trailblazing leader in the consumer‑facing service sector, celebrated for its commitment to exceptional customer experiences and its culture of innovation. Recognized by Forbes as one of America’s Best Midsize Employers for 2026, brighthush blends cutting‑edge technology with a people‑first philosophy to deliver reliable, personalized support to millions of customers nationwide. Whether you’re a seasoned professional or a recent graduate eager to make an impact, brighthush offers a dynamic, inclusive workplace where your ideas shape the future of customer service.

Why Join brighthush?

• Industry Recognition: Forbes Best Midsize Employer 2026, consistent top‑tier performance awards.
• Growth & Development: Structured 4‑week paid training program, ongoing mentorship, and clear career pathways.
• Flexibility: Remote work across the United States with a fixed schedule that includes Saturday shifts.
• Competitive Compensation: Pay ranges from $21.00 to $32.00 per hour depending on location, with annual salary potential of $32,363–$56,701.
• Comprehensive Benefits: Health, dental, vision, life, pet insurance, 401(k) match, paid time off, bonus programs, and professional development support.
• Inclusive Culture: Diversity, equity, and inclusion at the core of every team interaction.

Position Overview

As a Customer Support Specialist at brighthush, you will be the frontline champion for our customers, ensuring every interaction is handled with empathy, accuracy, and efficiency. You will process transactions, resolve complex inquiries, and maintain meticulous documentation—all while upholding brighthush’s high standards of communication and compliance.

Key Responsibilities

• Policy & Billing Support: Provide clear, accurate answers to customer questions about coverage, deductibles, billing, and claims.
• Advanced Inquiry Resolution: Manage complex requests such as policy changes, payment method updates, due‑date adjustments, and portal navigation assistance.
• Problem Resolution: Investigate and resolve customer concerns, collaborating with internal teams and external partners to address policy or system issues.
• Documentation & Compliance: Accurately record all interactions, maintain customer privacy, and support system navigation for customers and agents using Mercury systems and portals.
• Escalated Issue Management: Handle escalated concerns related to rate changes, policy updates, and other high‑impact issues.
• Continuous Improvement: Provide feedback on processes, suggest enhancements, and participate in quality assurance initiatives.
• Other Duties: Perform additional tasks as assigned to support team objectives.

Essential Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Minimum 1 year of customer service or call center experience, preferably in a high‑volume environment.
• Prior remote work experience is a plus.
• Typing speed of at least 30 words per minute.
• Proficiency in Microsoft Word, Excel, and Outlook.

Preferred Qualifications & Skills

• Experience with policy and billing systems, or a strong aptitude for learning new platforms quickly.
• Strong written and verbal communication skills, including active listening and the ability to explain complex procedures clearly.
• Critical thinking and problem‑solving abilities to analyze and resolve customer issues efficiently.
• Multitasking capability with keen attention to detail.
• Self‑motivation and resilience in a fast‑paced environment.
• Commitment to meeting deadlines, maintaining high performance standards, and demonstrating punctuality.

Training & Onboarding

Our next training cohort begins on November 30, 2026. The program spans four weeks of paid instruction, Monday through Friday from 8:00 am to 4:45 pm PST. Following training, you will transition to a fixed schedule of 40 hours per week, which includes a Saturday shift. This structure ensures you receive comprehensive support while balancing personal commitments.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Specialist, you will have access to:

• Mentorship from senior support leaders.
• Cross‑functional training in sales, technical support, and product development.
• Leadership development programs for high‑performing team members.
• Annual performance reviews with clear metrics for advancement.
• Opportunities to transition into specialized roles such as Technical Support Analyst, Process Improvement Lead, or Customer Success Manager.

Work Environment & Culture

brighthush thrives on collaboration, transparency, and a shared mission to deliver outstanding service. Our remote-first approach means you can work from anywhere in the United States, supported by:

• State‑of‑the‑art collaboration tools (Slack, Teams, Zoom).
• Regular virtual team‑building events and quarterly in‑person retreats.
• A culture that celebrates diversity, equity, and inclusion.
• Open communication channels with leadership and peers.

Compensation & Benefits

While base pay varies by location, the typical hourly range is $21.00–$32.00, translating to an annual salary of $32,363–$56,701. In addition to competitive pay, brighthush offers:

• Paid time off (vacation, sick leave, 9 paid holidays, volunteer days).
• Performance‑based incentive bonuses and referral bonuses.
• Comprehensive medical, dental, vision, life, and pet insurance.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition assistance.
• Well‑being resources, including free mental health coaching and family support services.
• Recognition programs celebrating employee achievements.

How to Apply

If you are passionate about helping others, thrive in a fast‑paced, customer‑centric environment, and are ready to grow with a leading organization, we encourage you to apply for the Customer Support Specialist role at brighthush. Submit your application through our careers portal and take the first step toward a rewarding career where your impact is felt every day.

Equal Opportunity Employer

brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.