Dynamic Customer Account Manager – Dealer Relations & Business Development Lead for Innovative Energy Solutions at brighthush

About brighthush

brighthush is a trailblazer in the water and energy systems sector, redefining how businesses and communities manage and conserve vital resources. With a global footprint that spans continents and a relentless commitment to innovation, brighthush empowers partners to deliver smarter, more sustainable solutions. Our culture is built on curiosity, collaboration, and a shared passion for creating positive impact. Whether you’re a seasoned professional or an emerging talent, brighthush offers a platform where your expertise can shape the future of energy and water management.

Role Overview

We’re seeking a highly motivated Customer Account Manager to become the linchpin between our dealer network and the broader brighthush ecosystem. In this mid‑level, full‑time role, you will cultivate and nurture long‑term relationships with dealers, ensuring they have the tools, support, and insights needed to thrive. Your strategic vision, operational acumen, and customer‑centric mindset will drive revenue growth, enhance dealer satisfaction, and reinforce brighthush’s reputation as a partner of choice.

Key Responsibilities

• Dealer Relationship Management – Serve as the primary point of contact for a portfolio of dealers, building trust and fostering collaborative partnerships.
• Strategic Account Planning – Develop and execute account plans that align dealer goals with brighthush’s business objectives, driving mutual growth.
• Operational Coordination – Liaise with cross‑functional teams (sales, marketing, logistics, technical support) to ensure seamless service delivery and issue resolution.
• Performance Analysis – Monitor key performance indicators (KPIs) such as sales volume, margin, and customer satisfaction; provide actionable insights to improve dealer performance.
• Issue Resolution & Escalation – Proactively identify and resolve dealer concerns, escalating complex issues to senior leadership when necessary.
• Market Intelligence – Stay abreast of industry trends, competitor activities, and regulatory changes that impact dealer operations and market dynamics.
• Training & Enablement – Coordinate product training sessions, marketing workshops, and sales enablement programs to elevate dealer capabilities.
• Contract Negotiation – Negotiate terms, pricing, and service level agreements (SLAs) that balance dealer profitability with brighthush’s strategic goals.
• Reporting & Forecasting – Prepare regular reports for senior management, including sales forecasts, pipeline updates, and dealer performance summaries.
• Continuous Improvement – Identify process gaps and champion initiatives that streamline dealer interactions and enhance overall efficiency.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Engineering Technology, or a related discipline.
• Minimum of 3 years of experience in account management, territory sales, dealer support, or business development.
• Proven track record of managing and growing dealer relationships in a B2B environment.
• Strong analytical skills with the ability to interpret sales data and translate insights into action.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
• Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience within the water, energy, or manufacturing sectors.
• Knowledge of regulatory frameworks and compliance standards relevant to dealer operations.
• Background in technical product support or engineering services.
• Demonstrated ability to lead cross‑functional projects and drive change.
• Advanced data visualization skills (e.g., Power BI, Tableau).

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align dealer initiatives with corporate strategy.
• Relationship Building – Talent for establishing rapport, listening actively, and fostering long‑term partnerships.
• Problem Solving – Creative, data‑driven approach to diagnosing issues and implementing effective solutions.
• Project Management – Skilled at coordinating multiple priorities, managing timelines, and delivering results.
• Adaptability – Comfortable navigating change in a fast‑paced, evolving industry.
• Customer‑Centric Mindset – Passion for delivering exceptional service and exceeding expectations.
• Team Collaboration – Proven ability to work seamlessly with internal teams and external partners.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Account Manager, you will:

• Advance to senior account leadership roles, such as Regional Account Director or Head of Dealer Relations.
• Participate in executive‑level strategy sessions, gaining exposure to high‑impact decision making.
• Access a robust learning ecosystem, including industry certifications, technical training, and leadership workshops.
• Benefit from a mentorship program that pairs you with seasoned leaders across the organization.
• Engage in cross‑functional projects that broaden your skill set and expand your professional network.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, inclusivity, and continuous improvement. Key highlights include:

• Remote Flexibility – Work from the comfort of your home in Edmonton, Alberta, while staying connected through virtual collaboration tools.
• Diversity & Inclusion – A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Collaborative Spirit – Open communication channels, regular town halls, and cross‑departmental initiatives.
• Employee Well‑Being – Comprehensive wellness programs, mental health resources, and a supportive work‑life balance.
• Innovation Labs – Opportunities to experiment with emerging technologies and contribute to product development.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for mid‑level account management roles.
• Performance‑based incentives tied to dealer revenue growth and customer satisfaction metrics.
• 401(k) matching program to support long‑term financial planning.
• Generous paid time off (PTO) and flexible vacation policies.
• Tuition reimbursement for relevant courses and certifications.
• Comprehensive health, dental, and vision insurance plans.
• Generous parental leave and family‑support benefits.
• Employee assistance programs and wellness initiatives.

How to Apply

Ready to elevate your career and make a tangible impact on the future of water and energy solutions? Submit your resume and a cover letter outlining why you’re the ideal fit for the Customer Account Manager role at brighthush. We look forward to exploring how your expertise can help us drive dealer success and accelerate our mission of sustainable innovation.