Dynamic Customer Experience Coordinator – Front‑End Store Leadership & Loyalty Program Champion at brighthush

About brighthush and the Retail Experience Revolution

At brighthush, we’re redefining the way people shop. As a leading off‑price retailer, we bring high‑quality, brand‑name merchandise to customers at unbeatable prices, all while delivering an unforgettable in‑store experience. Our stores are more than just retail spaces; they’re vibrant communities where shoppers feel welcomed, valued, and inspired to discover new favorites. With a global footprint that spans North America, Europe, and beyond, brighthush is committed to innovation, sustainability, and inclusive growth.

We’re looking for a passionate, customer‑centric leader to join our team as a Customer Experience Coordinator. In this role, you’ll be the heartbeat of our front‑end operations, ensuring every guest walks out with a smile, a loyalty card in hand, and a story to share. If you thrive in a fast‑paced environment, love coaching teams, and are driven by the mission to create memorable moments for shoppers, we want to hear from you.

Key Responsibilities – Your Impact in Action

• Champion the Guest Journey: Lead by example, greeting customers with warmth, answering questions, and guiding them to the right products. Your presence sets the tone for the entire store.
• Team Leadership & Development: Oversee a dynamic group of Associates at the front of the store. Assign registers, coordinate breaks, and ensure coverage during peak times. Mentor and coach team members on customer service best practices, POS proficiency, and loyalty program promotion.
• Operational Excellence: Maintain a clean, organized, and visually appealing front‑end area. Ensure that all Associates execute tasks in line with the store plan, prioritizing as needed to meet daily goals.
• Customer Issue Resolution: Address concerns promptly, turning potential complaints into opportunities for delight. Escalate complex issues to management while maintaining a calm, solution‑oriented approach.
• Program Promotion: Actively promote credit and loyalty programs, explaining benefits and encouraging sign‑ups. Track program enrollment metrics and report on performance.
• Safety & Compliance: Uphold all safety standards, ensuring a secure environment for both customers and staff. Adhere to labor laws, company policies, and procedural guidelines.
• Store Performance & Shrink Reduction: Collaborate with management on initiatives to reduce shrinkage and improve sales efficiency. Provide insights on customer traffic patterns and product placement.
• Continuous Improvement: Participate in store meetings, share feedback, and contribute ideas that enhance the customer experience and operational efficiency.
• Flexibility & Adaptability: Work a flexible schedule that includes evenings, weekends, and holidays. Respond effectively to changing priorities and unexpected situations.

Essential Qualifications – What We’re Looking For

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a high‑volume, fast‑paced environment.
• Excellent communication skills—both verbal and written—paired with meticulous attention to detail.
• Demonstrated teamwork and the ability to collaborate with peers, supervisors, and cross‑functional teams.
• Experience in training and coaching associates, with a track record of improving performance metrics.
• Commitment to fostering an inclusive, respectful, and customer‑first culture.

Preferred Qualifications – Bonus Points

• Experience with POS systems and loyalty program management.
• Knowledge of safety regulations and compliance standards.
• Prior exposure to inventory management or shrink reduction initiatives.
• Leadership training or certification in customer service excellence.

Skills & Competencies – Your Success Toolkit

• Customer‑Centric Mindset: Passion for creating memorable shopping moments.
• Leadership & Coaching: Ability to inspire, develop, and hold a team accountable.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Problem‑Solving: Resolve issues quickly while maintaining a positive atmosphere.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Communication: Clear, concise, and engaging with all stakeholders.
• Time Management: Prioritize tasks effectively to meet deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Mentorship from seasoned executives who share their insights and experiences.
• Cross‑functional training in merchandising, inventory, and operations.
• Opportunities to lead special projects, such as store redesigns or loyalty program rollouts.
• Annual performance reviews that align your career goals with company objectives.

Work Environment & Company Culture

Our culture is built on the pillars of Integrity, Collaboration, and Innovation. You’ll find:

• A supportive team that celebrates diversity and encourages open dialogue.
• Inclusive hiring practices that value every voice.
• Regular team‑building events, both in‑store and virtual.
• Access to wellness resources, including an Employee Assistance Program (EAP) and health‑related discounts.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $17.25 to $17.75, we offer a comprehensive benefits package that grows with your tenure and performance:

• Competitive base pay with opportunities for overtime and shift differentials.
• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance options (eligible after required service period).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death coverage.
• Auto and home insurance discounts through our partner credit union.
• Scholarship program for employees and their families.
• Referral bonuses for bringing in top talent.

Why brighthush?

Joining brighthush means becoming part of a forward‑thinking, customer‑first organization that values growth, innovation, and community. You’ll work in a dynamic environment where your ideas are heard, your contributions are recognized, and your career trajectory is supported by robust learning pathways.

Ready to Make an Impact?

If you’re excited to lead a high‑energy team, elevate the customer experience, and grow your career in retail, we want to meet you. Apply today and become a key player in shaping the future of shopping at brighthush.

Location: 230 S Main St Unit B, Middleton, MA (USA) Pay Range: $17.25 – $17.75 per hour (starting) Schedule: Flexible, including nights, weekends, and holidays