Seasoned Part‑Time Customer Experience Coordinator – Front‑of‑Store Leadership, Loyalty Program Champion, and Store Operations Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences for millions of customers worldwide. Our culture is built on diversity, innovation, and a relentless focus on customer delight. As a Fortune 100 company, we invest heavily in employee development, technology, and community engagement, ensuring that every team member has the tools and support needed to thrive.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, collaborative environment where your ideas matter. We champion continuous learning, offer clear career pathways, and recognize outstanding performance. Whether you’re a seasoned retail professional or a motivated newcomer, you’ll find opportunities to grow, lead, and make a real impact on both our customers and the broader community.

Position Overview

The Part‑Time Customer Experience Coordinator will serve as the frontline ambassador for brighthush, ensuring that every customer interaction is seamless, personalized, and reflective of our brand values. This role blends customer service excellence with operational oversight, team leadership, and strategic program promotion. You will manage a dynamic team of associates, drive loyalty program adoption, and uphold the highest standards of store presentation and safety.

Key Responsibilities

• Customer Experience Leadership: Lead by example, engaging with customers, resolving concerns, and fostering a welcoming atmosphere that encourages repeat visits.
• Team Management & Development: Mentor and coach front‑end associates, providing ongoing feedback, training on customer service best practices, and guidance on loyalty program promotion.
• Operational Oversight: Assign registers, coordinate break schedules, and ensure all associates adhere to store plans and operational priorities.
• Program Promotion: Champion brighthush’s credit and loyalty programs, driving enrollment and usage through personalized outreach and in‑store incentives.
• Store Presentation & Safety: Maintain a clean, organized, and safe store environment, ensuring compliance with safety protocols and visual merchandising standards.
• Issue Resolution: Address customer complaints and associate concerns promptly, turning challenges into opportunities for improvement.
• Performance Reporting: Communicate progress, challenges, and opportunities to store management, providing actionable insights for continuous improvement.
• Compliance & Policies: Enforce labor laws, company policies, and procedural guidelines, ensuring a fair and inclusive workplace.
• Shrink & Loss Prevention: Participate in shrink reduction initiatives, monitoring inventory accuracy and reporting discrepancies.
• Additional Duties: Undertake any other responsibilities assigned by management to support store objectives.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in POS systems and basic data entry.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and enrollment strategies.
• Knowledge of safety and loss prevention protocols.
• Prior experience in a high‑volume retail setting.
• Leadership training or certification.
• Fluency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Leadership & Coaching: Ability to inspire, develop, and motivate a team toward shared goals.
• Analytical Thinking: Strong problem‑solving skills and data‑driven decision making.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Time Management: Prioritization of tasks to meet operational deadlines.
• Adaptability: Flexibility to navigate shifting priorities and dynamic work environments.
• Integrity & Ethics: Commitment to honesty, confidentiality, and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher‑level management roles.
• Cross‑functional training in merchandising, inventory management, and digital commerce.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to lead special projects, such as seasonal promotions or community outreach initiatives.
• Continuous learning resources, including online courses, workshops, and certifications.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative culture where every voice is heard. Our stores are more than retail spaces; they are community hubs that celebrate diversity, creativity, and teamwork. You’ll experience:

• Open communication channels with leadership and peers.
• A supportive environment that values work‑life balance.
• Recognition programs that celebrate achievements and milestones.
• Employee resource groups that promote belonging and professional growth.
• Regular team building events, both in‑store and off‑site.

Compensation, Perks, and Benefits

While the starting hourly rate for this part‑time position ranges from $13.00 to $13.50, compensation is influenced by your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision coverage (for full‑time and eligible part‑time employees).
• 401(k) retirement plan with company match for eligible employees.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and adoption assistance.
• Short‑term and long‑term disability insurance.
• Life insurance and accidental death coverage.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, pet care, and legal services.
• Referral bonuses for successful hires.
• Scholarship program for employees and their families.

All benefits are subject to eligibility criteria and may be adjusted over time. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive workplace where everyone can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to elevate your career and make a difference in the lives of customers? Click the link below to submit your application and join the brighthush family.

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Conclusion

As a Part‑Time Customer Experience Coordinator at brighthush, you’ll be at the heart of our customer journey, shaping experiences that resonate long after the checkout line. Your leadership will inspire associates, your dedication will elevate store performance, and your passion will drive loyalty program success. If you’re ready to bring your expertise, enthusiasm, and commitment to excellence to a forward‑thinking, customer‑centric organization, we encourage you to apply today. Join brighthush and help us continue to set the standard for off‑price retail worldwide.