Dynamic Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush

At brighthush, we are a Fortune 100 leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. Our brand is synonymous with value, style, and an exceptional customer experience. Every day, our teams across four global headquarters, distribution centers, and retail locations—whether in the heart of a bustling city or a quiet suburban neighborhood—work together to create moments of delight for our customers. If you thrive in a fast‑paced, collaborative environment and want to make a tangible impact, brighthush is the place for you.

Position Overview

The Customer Experience Coordinator is a pivotal role that bridges frontline operations and strategic customer engagement. You will lead a team of associates at the front of the store, ensuring that every shopper receives prompt, courteous service and is encouraged to participate in our loyalty programs. By setting a high standard of professionalism, cleanliness, and customer focus, you will help drive sales, enhance brand perception, and foster a culture of honesty and integrity.

Key Responsibilities

• Team Leadership & Coaching: Oversee a diverse group of associates, assigning registers, coordinating breaks, and providing real‑time coaching to elevate customer interactions.
• Customer Experience Management: Lead by example—engage with shoppers, personalize service, and promote loyalty programs to increase repeat visits.
• Operational Excellence: Ensure the store remains clean, organized, and compliant with all safety and labor regulations.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for brand advocacy.
• Training & Development: Partner with management to design and deliver training modules that reinforce front‑end principles and loyalty program benefits.
• Performance Metrics: Monitor and report on key performance indicators such as sales per associate, customer satisfaction scores, and shrink reduction targets.
• Communication: Provide clear, accurate updates to senior management and staff, ensuring alignment on priorities and expectations.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols to maintain a secure environment for both employees and customers.
• Continuous Improvement: Identify opportunities to streamline processes, enhance the customer journey, and increase operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a high‑volume, fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Commitment to training and developing others.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with point‑of‑sale (POS) systems and register management.
• Background in customer loyalty program promotion and enrollment.
• Knowledge of safety and compliance standards in a retail setting.
• Previous exposure to a Fortune 100 retail environment.

Core Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Data‑Driven Decision Making
• Time Management & Prioritization
• Communication & Interpersonal Skills
• Adaptability & Resilience
• Attention to Detail & Accuracy

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the market. As a Customer Experience Coordinator, you will:

• Gain exposure to cross‑functional teams, including merchandising, marketing, and operations.
• Participate in leadership development programs that prepare you for higher‑level management roles.
• Access to continuous learning resources—online courses, workshops, and mentorship programs.
• Opportunity to lead store‑wide initiatives, such as seasonal promotions or community outreach projects.
• Potential for geographic mobility, with openings in multiple brighthush locations worldwide.

Work Environment & Company Culture

Our culture is built on the pillars of honesty, integrity, and collaboration. We celebrate diversity and encourage every team member to bring their authentic self to work. At brighthush, you will find:

• A supportive “open door” policy that invites open dialogue between staff and leadership.
• Inclusive hiring practices that value talent over background.
• Regular team‑building events, from holiday parties to community service days.
• A focus on employee well‑being, with resources such as an Employee Assistance Program (EAP) and wellness initiatives.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

We offer a competitive hourly wage ranging from $18.00 to $18.50 per hour, with actual pay determined by experience, skill set, and performance. In addition to your base pay, brighthush provides a comprehensive benefits package, including:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) and smoking cessation support.
• Bereavement leave and flexible time off.
• 401(k) plan with company contributions and matching for eligible employees.
• Child care and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership and referral bonuses.
• Health, dental, and vision coverage for eligible employees.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life insurance and short/long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Scholarship program and adoption assistance.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a community that values growth, innovation, and customer delight. Our commitment to diversity, equity, and inclusion means that every voice is heard and every career path is respected. Whether you’re just starting out or looking to elevate your career, brighthush offers the tools, training, and support you need to succeed.

How to Apply

Ready to bring your passion for customer service to a leading retail brand? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Location

USA brighthush Store 0743, Hauppauge, NY