Dynamic Customer Experience Coordinator – Front‑Store Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering exceptional value and an unrivaled shopping experience to millions of customers worldwide. With a culture rooted in diversity, collaboration, and continuous learning, brighthush empowers its people to grow, innovate, and make a lasting impact. Whether you’re stationed in one of our bustling distribution centers, vibrant retail locations, or our strategic home offices, you’ll find a community that celebrates creativity, fosters teamwork, and rewards excellence.

Why Join brighthush?

• Career Growth – Start as a Customer Experience Coordinator and advance to Store Manager, District Manager, or even corporate leadership roles.
• Learning & Development – Access to comprehensive training programs, mentorship, and tuition reimbursement for relevant courses.
• Inclusive Culture – A workplace that values every voice, promotes equity, and supports employees at every stage of life.
• Competitive Compensation – Starting pay of $17.94 to $18.44 per hour, with potential for overtime, bonuses, and performance incentives.
• Robust Benefits – Health, dental, vision, 401(k) matching, paid time off, and more.
• Employee Perks – Store discounts, pet & legal insurance, childcare support, and a generous referral bonus program.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑store operations. You’ll lead a team of Associates, ensuring every customer interaction is memorable, efficient, and aligned with our brand promise. Your role blends frontline leadership, customer service excellence, and operational oversight to drive sales, loyalty, and a safe, welcoming environment.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end Associates, fostering a culture of high performance and customer focus.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Promote and manage loyalty programs, ensuring Associates are knowledgeable and enthusiastic about enrollment.
• Assign registers, coordinate POS coverage, and schedule breaks to maintain optimal staffing levels.
• Address customer concerns promptly, turning potential issues into opportunities for delight.
• Collaborate with Store Management to set priorities, track progress, and communicate updates to the team.
• Support store shrink reduction initiatives and safety protocols, ensuring compliance with all policies.
• Facilitate ongoing training and mentorship for Associates, focusing on customer engagement, merchandising, and compliance.
• Maintain confidentiality, uphold integrity, and model ethical behavior in all interactions.
• Participate in special projects, seasonal campaigns, and community outreach events as needed.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with a keen eye for detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems, inventory management, and basic data entry.
• Commitment to safety, compliance, and a positive customer experience.
• Flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and enrollment strategies.
• Background in training and development of retail associates.
• Knowledge of labor laws and retail operational best practices.
• Proficiency in multiple languages is a plus.

Core Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem Solving & Decision Making
• Operational Excellence
• Communication & Interpersonal Skills
• Adaptability & Resilience
• Integrity & Ethical Judgment

Career Path & Development Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain exposure to:

• Store Management – leading all aspects of store operations, from merchandising to finance.
• District Leadership – overseeing multiple stores, driving regional performance, and implementing corporate initiatives.
• Corporate Roles – opportunities in merchandising, marketing, human resources, and supply chain.
• Leadership Development Programs – structured learning paths, mentorship, and cross‑functional projects.

Work Environment & Culture

Our stores are more than just retail spaces; they’re community hubs where employees feel valued and customers feel at home. At brighthush, you’ll experience:

• A collaborative team that celebrates successes and learns from challenges.
• Open communication channels with senior leadership and a transparent decision‑making process.
• Regular team‑building activities, recognition programs, and a supportive work‑life balance.
• Commitment to sustainability, diversity, and inclusion in every facet of our operations.

Compensation & Benefits

Base Pay – $17.94 to $18.44 per hour (subject to experience and qualifications).

Benefits –

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Employee assistance program (EAP) and wellness resources.
• Discounts on store merchandise, childcare, and pet insurance.
• Professional development stipend and tuition reimbursement.
• Referral bonus program for bringing talented peers into the brighthush family.

How to Apply

Ready to elevate your career and make a difference in the lives of customers? Click the link below to submit your application and join the brighthush team.

Apply to this Job

Location & Contact

Address: 1130 Silas Deane Highway, Wethersfield, CT, USA

For more information, contact your brighthush representative or visit our careers page.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Applicants with arrest or conviction records will be considered for employment, in compliance with all applicable regulations.

We look forward to welcoming you to the brighthush family, where your passion for customer service and leadership will thrive.