Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

Welcome to brighthush, a global leader in off‑price retail that blends style, value, and an unwavering commitment to customer delight. With a presence in more than 1,000 stores across the United States and a growing international footprint, brighthush is renowned for its vibrant culture, inclusive environment, and relentless focus on innovation. As a Fortune 100 company, we empower our people to grow, learn, and make a tangible impact every day.

Why This Role Matters

At brighthush, the front‑end experience is the heartbeat of our business. Our Retail Customer Experience Coordinators are the face of the brand, ensuring that every shopper walks out feeling valued, informed, and eager to return. In this role, you’ll lead a dynamic team of Associates, champion loyalty programs, and create a seamless, welcoming atmosphere that turns casual visitors into lifelong customers.

Key Responsibilities

• Team Leadership & Development: Oversee a high‑performing front‑end team of 10–15 Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Experience Excellence: Model and coach courteous, prompt service; personalize interactions to meet individual shopper needs; and promote brighthush loyalty programs.
• Operational Excellence: Maintain a clean, organized store environment; enforce store plan execution; and prioritize tasks to meet daily objectives.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive outcomes.
• Training & Mentorship: Design and deliver front‑end training modules; collaborate with Store Management to identify skill gaps and create development plans.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols; support shrink reduction initiatives.
• Communication & Reporting: Provide clear, timely updates to Store Management; recognize team achievements and deliver constructive feedback.
• Continuous Improvement: Partner with cross‑functional teams to refine processes, enhance customer journeys, and drive sales growth.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Proven ability to manage a team in a fast‑paced, customer‑centric environment.
• Strong communication, organizational, and multitasking skills.
• Demonstrated commitment to honesty, integrity, and confidentiality.
• Flexibility to work evenings, weekends, and holidays as required.
• Basic understanding of merchandising techniques and POS systems.

Preferred Qualifications

• Experience with loyalty program promotion and customer data analytics.
• Knowledge of safety and compliance standards in a retail setting.
• Previous exposure to shrink reduction and loss prevention initiatives.
• Ability to train and mentor new Associates effectively.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and building lasting relationships.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team.
• Problem‑Solving: Quick thinker who can resolve issues on the spot while maintaining composure.
• Data‑Driven Decision Making: Comfortable using sales metrics and customer feedback to drive improvements.
• Adaptability: Thrives in a dynamic environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your career path is limited only by your ambition. As a Retail Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for Store Manager or District Manager roles.
• Access to our brighthush Academy, featuring online courses, workshops, and mentorship programs.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing.
• Regular performance reviews with clear metrics and growth plans.

Work Environment & Culture

brighthush prides itself on a culture that celebrates diversity, fosters collaboration, and rewards innovation. You’ll work alongside passionate colleagues who value teamwork, open communication, and a healthy work‑life balance. Our stores are designed to be safe, inclusive, and welcoming spaces for both shoppers and employees.

Compensation & Benefits

We offer a competitive hourly rate ranging from $18.13 to $28.80, depending on experience and performance. In addition to your base pay, you’ll enjoy:

• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance (eligible after 90 days of employment).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Employee referral bonuses and recognition programs.

Location & Schedule

Position based in Spokane, WA (USA). The role requires a flexible schedule, including nights, weekends, and holidays, to support store operations and customer traffic patterns.

How to Apply

Ready to elevate your career and join a team that values innovation, teamwork, and customer obsession? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.

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We Celebrate Diversity

brighthush is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.