Senior Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 40 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, and brighthush Winners, we are committed to creating memorable shopping experiences that delight customers and drive loyalty. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a real impact.

Why Join brighthush?

At brighthush, we believe that a great customer experience starts with a great team. As a Retail Customer Experience Coordinator, you will be at the heart of our store operations, shaping how customers feel when they walk through our doors. You’ll lead a dynamic group of associates, champion our loyalty programs, and ensure every interaction reflects the high standards that brighthush is known for. In return, we offer a competitive salary, comprehensive benefits, and a career path that rewards initiative and excellence.

Key Responsibilities

Customer Experience Leadership

• Oversee front‑end associates to deliver prompt, courteous service and promote loyalty programs.
• Lead by example—engage with customers, resolve issues, and maintain a clean, organized store environment.
• Model outstanding customer service, setting the tone for the entire team.

Team Development & Coaching

• Train and mentor associates on front‑end principles, personalization techniques, and loyalty program benefits.
• Provide constructive feedback, recognize achievements, and foster a culture of continuous improvement.
• Collaborate with store management to identify training needs and develop tailored coaching plans.

Operational Excellence

• Assign registers, support POS coverage, and coordinate breaks to ensure smooth daily operations.
• Address customer concerns promptly, turning challenges into opportunities for positive experiences.
• Ensure associates execute tasks in line with the store plan, prioritizing as needed.
• Communicate accurately with management and associates, providing progress updates and setting clear priorities.

Compliance & Safety

• Adhere to all labor laws, company policies, and procedures.
• Promote safety awareness, maintain a safe environment, and support shrink reduction initiatives.

Additional Duties

• Participate in store initiatives, community outreach, and corporate events.
• Support other departments as needed to achieve store goals.

Essential Qualifications

• Minimum 1 year of retail experience with a strong understanding of merchandising techniques.
• At least 6 months of leadership or supervisory experience.
• Strong communication and organizational skills with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and respond effectively to unexpected situations.
• Team player who collaborates seamlessly with peers and supervisors.
• Flexible schedule availability, including nights and weekends.

Preferred Qualifications

• Experience in a fast‑paced retail environment with a focus on customer loyalty programs.
• Knowledge of POS systems and basic data analysis for sales and inventory tracking.
• Demonstrated ability to train and develop high‑performing teams.
• Background in safety compliance and shrink reduction strategies.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Leadership presence and the ability to inspire confidence in associates.
• Strong problem‑solving skills and a proactive approach to challenges.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite and retail POS software.
• Data‑driven decision making and a focus on continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone. As a Customer Experience Coordinator, you’ll gain exposure to store operations, merchandising, and loyalty program strategy—skills that are highly transferable across the retail industry. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering leadership, customer engagement, and operational excellence.
• Opportunities to move into store management, regional operations, or corporate roles.
• Support for professional certifications and industry conferences.

Work Environment & Company Culture

brighthush thrives on a culture of inclusion, transparency, and empowerment. Our open‑door policy encourages every employee to share ideas, voice concerns, and collaborate across departments. We celebrate diversity and foster an environment where everyone feels valued and heard. Team events, community service projects, and recognition programs reinforce our commitment to a supportive workplace.

Compensation & Benefits

Starting Pay: $14.50 – $15.00 per hour (based on experience and qualifications). Benefits Package: Includes a generous associate discount, health, dental, and vision coverage, 401(k) with company match, paid parental leave, paid holidays, and vacation time. Additional perks such as employee assistance programs, childcare discounts, pet insurance, and a scholarship program are available to eligible employees. All benefits are subject to plan terms and may change over time.

How to Apply

If you are ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Click the link below to submit your application and join a team that values innovation, growth, and community.

Apply to brighthush

Closing Statement

At brighthush, we believe that every customer interaction is an opportunity to create lasting memories. As our Retail Customer Experience Coordinator, you will be the catalyst that turns everyday shoppers into loyal advocates. If you are passionate about retail, thrive in a fast‑paced environment, and are ready to lead with integrity and enthusiasm, we want to hear from you. Join us and help shape the future of off‑price retail—one exceptional experience at a time.