Experienced Part‑Time Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Specialist

About brighthush

brighthush is a global retail powerhouse that redefines the off‑price shopping experience. With a presence in more than 30 countries and a portfolio of iconic brands, we bring fresh, high‑quality merchandise to customers at a fraction of the cost of traditional retailers. Our mission is simple: deliver an exceptional customer experience while offering unbeatable value. At brighthush, we believe that every team member is a brand ambassador, and we invest heavily in people development, diversity, and inclusion. Whether you’re working in one of our bustling distribution centers, a vibrant retail store, or our dynamic corporate offices, you’ll find a culture that celebrates curiosity, collaboration, and continuous improvement.

Why brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a career that offers:

• Opportunities for rapid advancement from associate to store manager, district manager, and beyond.
• Access to a comprehensive learning platform that includes on‑the‑job training, e‑learning modules, and mentorship programs.
• A supportive work environment that values work‑life balance, flexibility, and employee well‑being.
• A competitive compensation package that rewards performance, loyalty, and dedication.
• Inclusive policies that celebrate diversity and provide equal opportunities for all.

Position Overview

As a Part‑Time Customer Experience Coordinator at brighthush, you will be the frontline champion of our customer service philosophy. You will lead a team of associates, ensuring that every shopper receives prompt, courteous, and personalized service. Your role will blend leadership, operational excellence, and a passion for creating memorable in‑store experiences.

Key Responsibilities

• Lead, coach, and motivate a team of front‑end associates to deliver outstanding customer service and promote loyalty programs.
• Model exemplary customer interactions by engaging shoppers, addressing concerns, and maintaining a welcoming store environment.
• Oversee daily front‑end operations, including register assignments, POS coverage, and break scheduling, ensuring seamless service flow.
• Train and mentor associates on front‑end principles, merchandising techniques, and the art of personalization.
• Address customer issues promptly, turning potential complaints into opportunities for loyalty and satisfaction.
• Collaborate with store management to align front‑end activities with store plans, promotions, and inventory strategies.
• Maintain a clean, organized, and visually appealing sales floor that reflects brighthush’s brand standards.
• Promote and support credit and loyalty programs, driving enrollment and usage among shoppers.
• Participate in shrink reduction initiatives, ensuring loss prevention protocols are followed.
• Champion safety awareness, ensuring a safe environment for customers and associates alike.
• Provide constructive feedback, recognition, and performance updates to both associates and management.
• Ensure compliance with all labor laws, company policies, and procedural guidelines.
• Perform additional duties as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Proficiency in using point‑of‑sale (POS) systems and basic computer applications.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Background in training or coaching associates, with a track record of measurable improvement.
• Knowledge of safety and loss‑prevention best practices.
• Demonstrated ability to analyze customer feedback and implement actionable improvements.
• Fluency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Leadership & Team Development
• Customer Relationship Management (CRM)
• Operational Planning & Execution
• Problem Solving & Conflict Resolution
• Data‑Driven Decision Making
• Time Management & Prioritization
• Adaptability & Resilience
• Communication & Interpersonal Skills

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and inventory management.
• Develop leadership skills that prepare you for store management roles.
• Participate in our brighthush Academy, a structured learning program covering retail fundamentals, customer service excellence, and leadership development.
• Earn certifications in areas such as POS proficiency, loss prevention, and customer loyalty management.
• Benefit from mentorship programs that pair you with senior leaders across the organization.
• Access cross‑functional projects that broaden your skill set and visibility.

Work Environment & Culture

brighthush fosters a culture that is:

• Inclusive: We celebrate diversity and create an environment where every voice is heard.
• Collaborative: Teamwork is at the heart of our success, and we encourage open communication.
• Innovative: We continuously seek new ways to enhance the customer experience and streamline operations.
• Employee‑Centric: Your well‑being matters. We offer flexible schedules, wellness programs, and a supportive work environment.
• Growth‑Focused: We invest in your professional development and provide clear pathways to advancement.

Compensation & Benefits

While the starting hourly rate for this part‑time role ranges from $15.00 to $15.50, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance options (for eligible employees).
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipends and tuition reimbursement.
• Flexible work schedules, including nights and weekends.
• Recognition programs, performance bonuses, and incentive awards.
• Access to employee discounts on childcare, cell phones, pet care, and legal services.
• Opportunities for travel and cross‑location assignments.

How to Apply

If you are passionate about delivering world‑class customer service, thrive in a dynamic retail environment, and are ready to lead a team to success, we want to hear from you. Submit your application through our career portal or click the link below to apply directly.

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Join brighthush Today

At brighthush, we don’t just sell products—we create experiences that resonate with shoppers worldwide. As a Part‑Time Customer Experience Coordinator, you’ll be at the forefront of that mission, shaping the first impression of every customer who walks through our doors. Bring your enthusiasm, leadership, and dedication to a company that values growth, innovation, and community. Apply now and become a vital part of the brighthush family.