Experienced Customer Experience Coordinator – Retail Operations & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of customers worldwide. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we are committed to redefining the shopping experience. Our culture is built on innovation, inclusivity, and a relentless focus on customer delight. As a Fortune 100 company, we invest heavily in employee development, technology, and community engagement, ensuring that every team member has the tools and support to thrive.

Why Join brighthush?

At brighthush, you will be part of a vibrant, fast‑paced environment where your ideas can shape the future of retail. We celebrate diversity, encourage collaboration, and prioritize continuous learning. Whether you’re working in one of our bustling distribution centers, a high‑traffic store, or a dynamic corporate office, you’ll find abundant opportunities to grow, innovate, and make a real impact on our customers and the communities we serve.

Key Responsibilities

• Customer Experience Leadership: Champion a culture of hospitality by modeling courteous, attentive service and ensuring every customer interaction reflects brighthush’s brand values.
• Team Management: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and ensuring optimal staffing levels to meet peak demand.
• Training & Mentorship: Design and deliver training modules on front‑end principles, loyalty program promotion, and personalized customer engagement. Coach associates to elevate service standards.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment. Execute store plan activities, prioritize tasks, and adapt to changing priorities with agility.
• Customer Issue Resolution: Address and resolve customer concerns swiftly, turning potential complaints into opportunities for loyalty and repeat business.
• Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety protocols. Promote a safe, secure environment for both customers and staff.
• Performance Metrics: Collaborate with management to track key performance indicators such as sales lift, customer satisfaction scores, and shrink reduction targets.
• Continuous Improvement: Partner with cross‑functional teams to refine processes, implement best practices, and drive operational efficiencies.
• Other Duties: Execute additional responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication skills, both verbal and written, with a knack for coaching and motivating teams.
• Adaptability to changing priorities, unexpected situations, and evolving customer needs.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program promotion and POS system management.
• Background in store shrink reduction initiatives and safety compliance.
• Knowledge of labor laws and retail operational best practices.
• Demonstrated success in training and developing high‑performing teams.

Core Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Data‑Driven Decision Making
• Time Management & Prioritization
• Adaptability & Resilience
• Technology Proficiency (POS, CRM, Microsoft Office Suite)

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for store management and regional roles.
• Mentorship from seasoned retail executives who share insights on strategy, operations, and customer engagement.
• Cross‑functional training in merchandising, supply chain, and digital commerce to broaden your skill set.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements, that showcase your initiative and impact.
• Annual performance reviews with clear pathways for advancement based on measurable results.

Work Environment & Company Culture

Our stores are more than just retail spaces—they are community hubs where employees feel valued, respected, and empowered. At brighthush, you’ll experience:

• A collaborative atmosphere that encourages idea sharing across all levels.
• Inclusive hiring practices that celebrate diversity in background, perspective, and experience.
• Regular team‑building events, recognition programs, and community service initiatives.
• Access to cutting‑edge technology that streamlines operations and enhances customer interactions.
• A commitment to work‑life balance, with flexible scheduling and supportive policies.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, your total compensation package will reflect your experience, performance, and the value you bring to brighthush. In addition to competitive pay, we offer:

• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options for full‑time employees.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and family‑friendly benefits.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness programs, including Employee Assistance Program (EAP) and smoking cessation support.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Access to a company credit union and financial planning resources.
• Recognition and referral bonuses for bringing top talent into the organization.

How to Apply

Ready to elevate your retail career and make a lasting impact on customers worldwide? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion for service and leadership can help us continue to set the standard for off‑price retail excellence.

Apply to this position at brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.