Senior Customer Business Manager – brighthush – Strategic Account Leadership for Major Retail Partners

About brighthush

brighthush is a trailblazer in the pet care industry, dedicated to enhancing the lives of pets and their families for over a century. Our portfolio of innovative products spans nutrition, wellness, and enrichment, all engineered with the same core philosophy: to strengthen the bond between pets and the people who love them. At brighthush, we blend scientific rigor with heartfelt passion, creating solutions that help pets live happier, healthier, and longer lives.

Our success is built on a foundation of diversity, collaboration, and relentless curiosity. We empower our teams to challenge the status quo, experiment boldly, and bring fresh ideas to every project. Whether you’re working from a home office or collaborating in a hybrid setting, your voice matters at brighthush. We celebrate individuality, foster inclusion, and provide the resources you need to thrive both personally and professionally.

Why Join brighthush

As a global leader in pet care, brighthush offers a unique blend of stability, innovation, and impact. By joining our Customer Business Management team, you’ll:

• Drive strategic growth for our flagship retail partners, shaping the future of pet care distribution.
• Leverage advanced data analytics to uncover insights that translate into real business outcomes.
• Collaborate with cross‑functional teams—marketing, product, finance, and supply chain—to deliver seamless retail experiences.
• Enjoy a fully remote work model that supports work‑life balance while connecting you to a vibrant, global community.
• Benefit from a comprehensive rewards package that includes competitive pay, performance bonuses, and a suite of wellness benefits.

Key Responsibilities

Strategic Sales & Business Planning

• Own the end‑to‑end management of the brighthush account across all major retail divisions, including brighthush, brighthush, brighthush, and our distributor partnership with brighthush.
• Set and achieve aggressive sales targets within approved trade spend budgets by negotiating product placement, promotions, and pricing with key buyers.
• Develop, monitor, and continuously refine annual business plans, ensuring alignment with corporate objectives and market dynamics.
• Analyze point‑of‑sale (POS) and syndicated data to identify trends, risks, and opportunities; communicate findings through performance reports to internal teams and external stakeholders.
• Translate data insights into compelling selling stories that secure new business and expand distribution across all categories.
• Ensure retail margins, promotions, and shelf positioning adhere to the brighthush brand strategy.
• Forecast customer events and seasonal demand to support inventory planning and promotional planning.

Account & Relationship Management

• Build and nurture strong relationships with key account stakeholders, including buyers, category managers, and external broker partners.
• Collaborate closely with internal Brand and Customer Planning teams to identify high‑impact opportunities and develop tailored strategies.
• Represent brighthush at industry events, trade shows, and internal sales meetings, positioning the brand as a trusted partner.
• Communicate account strategies and goals to the brighthush team, ensuring alignment across all functions.

Operations & Administration

• Manage administrative tasks such as price change forms, deduction approvals, and selling and planning schedules.
• Maintain accurate and up‑to‑date customer scorecards, ensuring all metrics meet brighthush standards.
• Coordinate with external vendors and internal stakeholders to resolve operational issues and optimize retail execution.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• Minimum of 2 years of direct sales experience in a national retail environment, with a proven track record of setting and delivering growth agendas.
• Experience managing major retail headquarters accounts, preferably with brighthush-specific experience.
• Proficiency in brighthush systems and vendor applications, including scorecard creation and data tracking.
• Strong analytical skills: ability to interpret POS and syndicated data, develop insights, and present findings persuasively.
• Excellent negotiation skills, with a history of closing deals and expanding account portfolios.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Willingness to travel as needed (up to 25% of the time).

Preferred Qualifications

• 5+ years of direct sales experience in the pet care or related consumer goods industry.
• Deep familiarity with brighthush’s digital ecosystem and data analytics tools.
• Experience in category management and fact‑based selling techniques.
• Background in a fast‑paced, high‑growth environment.
• Advanced Excel skills, including pivot tables, macros, and data modeling.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Data‑Driven Decision Making – Translate complex data sets into actionable business plans.
• Relationship Building – Cultivate trust with internal and external stakeholders.
• Communication – Present insights clearly and persuasively to diverse audiences.
• Negotiation – Close deals that maximize value for both brighthush and its partners.
• Project Management – Coordinate cross‑functional initiatives and meet deadlines.
• Adaptability – Thrive in a dynamic, evolving retail landscape.

Career Growth & Learning

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Access to tuition reimbursement and a wide array of learning resources, including online courses, workshops, and industry conferences.
• Clear career pathways within the Customer Business Management function, with opportunities to move into senior account leadership, category management, or strategic planning roles.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s strategic objectives.

Work Environment & Culture

brighthush is committed to creating an inclusive, supportive workplace where every team member can thrive. Our culture is defined by:

• Collaboration across functional teams, fostering a sense of shared purpose.
• Openness to new ideas, encouraging experimentation and innovation.
• Flexibility, with a fully remote model that supports work‑life balance.
• Recognition of individual contributions through awards, shout‑outs, and performance bonuses.
• A focus on wellness, with resources for mental health, fitness, and overall well‑being.

Compensation & Benefits

We offer a competitive base salary ranging from $100,000 to $120,000, with an additional 20% sales incentive bonus potential. Beyond base pay, you’ll enjoy:

• Generous 401(k) match with immediate vesting.
• Up to 34 paid days off annually, plus paid parental, bereavement, and military leave.
• Comprehensive health coverage, including medical, dental, vision, FSA, and mental health EAP.
• Basic life and disability insurance.
• Tuition reimbursement and continuous learning opportunities.
• Flexible work schedule and fully remote work environment.

How to Apply

If you’re a data‑savvy, relationship‑focused sales professional ready to make a tangible impact in the pet care industry, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, collaboration, and the well‑being of pets and their families.

brighthush is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.