Experienced Customer Experience Coordinator – Retail Front‑Line Leadership & Loyalty Program Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush has grown into a Fortune 100 powerhouse that thrives on collaboration and continuous learning. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a dynamic environment where your ideas shape the future of retail and your career can flourish.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences start with empowered people. As a Customer Experience Coordinator, you’ll be at the heart of our mission to delight shoppers, nurture loyalty, and drive store performance. You’ll lead a team of Associates, mentor them to excellence, and create a welcoming atmosphere that keeps customers coming back.

Key Responsibilities

• Customer Experience Leadership: Champion a culture of hospitality and service excellence across the front‑end team.
• Team Management: Assign registers, coordinate breaks, and ensure adequate POS coverage while maintaining a clean, organized store environment.
• Training & Development: Design and deliver training modules on customer interaction, merchandising, and loyalty program promotion. Mentor Associates to elevate their performance.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive outcomes.
• Operational Oversight: Monitor daily store activities, enforce store plans, and prioritize tasks to meet sales and service goals.
• Communication: Provide clear, timely updates to management and staff, fostering transparency and teamwork.
• Compliance & Safety: Uphold labor laws, company policies, and safety standards to protect both employees and customers.
• Program Promotion: Drive adoption of credit and loyalty programs, ensuring Associates are equipped to upsell and educate shoppers.
• Loss Prevention: Support shrink reduction initiatives and collaborate with security teams to safeguard merchandise.
• Continuous Improvement: Participate in store improvement projects and share best practices with regional leadership.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong grasp of merchandising principles and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent verbal and written communication skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability for a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in loss prevention or safety compliance.
• Leadership training or certification in customer service excellence.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong organizational and time‑management abilities.
• Analytical thinking to interpret sales data and drive actionable insights.
• Conflict resolution and problem‑solving skills.
• Tech‑savvy: comfortable using POS, inventory, and CRM tools.
• Leadership presence: confident, approachable, and inspiring.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership development programs that prepare you for store management roles.
• Cross‑functional projects across merchandising, marketing, and operations.
• Mentorship from senior leaders who share their expertise and career insights.
• Access to internal training resources, including e‑learning modules and workshops.
• Opportunities to lead store‑wide initiatives, such as seasonal launches or community outreach.

Work Environment & Culture

brighthush fosters a culture of inclusion, respect, and continuous improvement. Our employees enjoy:

• A collaborative team atmosphere where ideas are welcomed and celebrated.
• Regular feedback loops that help you grow and succeed.
• Opportunities to contribute to community service and sustainability initiatives.
• A supportive environment that values work‑life balance.

Compensation & Benefits

We offer a competitive hourly wage ranging from USD $16.15 to $16.65 per hour, commensurate with experience and performance. In addition to your base pay, you’ll enjoy a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Life and disability insurance.
• Auto and home insurance discounts.
• Professional development stipend and tuition reimbursement.
• Referral bonus program for bringing talented friends into the brighthush family.

Location & Logistics

Position based at 2739 South Market St, brighthush Store 0205 Gilbert, AZ. The role requires a flexible schedule, including nights, weekends, and holidays, to support store operations and customer traffic patterns.

How to Apply

Ready to elevate your career and make a real impact? Click the link below to submit your application and join the brighthush team.

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Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, identities, and experiences, and we provide reasonable accommodations for qualified individuals with disabilities.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be the linchpin that connects our brand promise to everyday customer interactions. Your leadership will shape the store’s atmosphere, drive loyalty, and inspire Associates to deliver outstanding service. If you’re passionate about retail, thrive in a fast‑paced environment, and want to grow with a forward‑thinking company, we encourage you to apply today.