Experienced Customer Service Representative – Dental Insurance Support & Claims Specialist (Remote, Cary, NC)

About brighthush and the Dental Insurance Landscape

brighthush is a leading provider of comprehensive dental insurance solutions, empowering individuals and families to access quality oral care with confidence. With a legacy of innovation and customer‑centric service, brighthush has become synonymous with reliability, transparency, and a commitment to improving smiles across the nation. Our Dental Global Customer Solutions (GCS) team is the heart of our customer experience, ensuring that every member and provider receives timely, accurate, and compassionate support.

As the dental insurance market evolves, the demand for knowledgeable, empathetic, and tech‑savvy customer service representatives has never been higher. At brighthush, we recognize that our associates are the face of our brand, and we invest in their growth, well‑being, and professional development. If you thrive in a fast‑paced, remote environment and enjoy turning complex inquiries into simple, positive outcomes, we want you on our team.

Key Responsibilities

• Customer Interaction: Handle inbound calls and emails from members and dental providers, delivering exceptional service that reflects brighthush’s values.
• Claims & Coverage Assistance: Resolve inquiries related to dental coverage, claim status, benefit details, and policy provisions with accuracy and empathy.
• Multi‑System Navigation: Efficiently access and manage multiple electronic systems—including Salesforce, Microsoft Office Suite, and proprietary claim platforms—while maintaining real‑time communication with customers.
• Transaction Processing: Process policy modifications, claim adjustments, and other transactions swiftly, ensuring all actions are logged and tracked for completion.
• Relationship Building: Strengthen customer loyalty by actively listening, offering tailored solutions, and following up to confirm satisfaction.
• Quality Assurance: Adhere to company policies, compliance standards, and quality metrics, continuously improving service delivery.
• Team Collaboration: Participate in monthly in‑office engagement days, share best practices, and support peers during peak periods.
• Shift Flexibility: Adapt to assigned shifts, including later hours, to meet business needs while maintaining a healthy work‑life balance.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum 1 year of experience in a remote call‑center customer service role.
• Reliable high‑speed wired Ethernet internet (≥100 Mbps download, ≥20 Mbps upload). Wi‑Fi is not supported.
• Proficiency in navigating multiple computer monitors and applications simultaneously (Salesforce, Word, Excel, Outlook).
• Strong verbal and written communication skills, with a focus on empathy and clarity.
• Ability to work independently, manage time effectively, and maintain high productivity in a remote setting.

Preferred Qualifications

• 2+ years of call‑center or customer service experience, preferably in insurance or healthcare.
• Experience handling dental or other insurance products.
• Prior exposure to a dental office environment.
• Proficiency in Salesforce (or similar CRM platforms).
• Excellent typing speed and keyboard skills.
• Strong listening skills and the ability to inspire trust and accountability through an empathetic communication style.

Skills & Competencies for Success

• Customer‑First Mindset: Always place the customer at the center of every interaction.
• Problem‑Solving: Quickly analyze issues, identify root causes, and propose effective solutions.
• Attention to Detail: Ensure accuracy in data entry, claim processing, and policy updates.
• Adaptability: Thrive in a dynamic environment with evolving policies and technology.
• Team Player: Collaborate with colleagues across departments to resolve complex cases.
• Time Management: Prioritize tasks and meet performance metrics without compromising quality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and soft skills.
• Mentorship from senior advocates and cross‑functional leaders.
• Opportunities to transition into specialized roles such as Claims Analyst, Policy Specialist, or Customer Experience Manager.
• Regular performance reviews with actionable feedback and development plans.
• Access to online learning platforms and certifications relevant to insurance and customer service.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and integrity. Our remote team enjoys:

• Flexible scheduling with a focus on work‑life balance.
• Monthly in‑office engagement days to build camaraderie and share knowledge.
• A collaborative, supportive environment where every voice is heard.
• Recognition programs that celebrate achievements and milestones.
• Opportunities to contribute to community outreach and wellness initiatives.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $20 per hour, paid weekly. In addition, you will have access to a comprehensive benefits package, including:

• Health, dental, and vision insurance options (HDHP, PPO, and Surest plans).
• Short‑term and long‑term disability coverage.
• Life & AD&D insurance.
• Critical illness and accident insurance.
• Employee Assistance Program (EAP) for personal and professional support.
• Paid time off and holiday schedule aligned with company holidays.
• Flexible work arrangements and a supportive remote work infrastructure.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that values every interaction and strives to make a tangible difference in people’s lives. You’ll:

• Work with a passionate team dedicated to customer excellence.
• Benefit from a robust training program that equips you with industry‑leading knowledge.
• Enjoy a supportive remote work environment that respects your personal commitments.
• Advance your career through clear growth pathways and continuous learning.
• Receive competitive compensation and a comprehensive benefits package.

Ready to Make an Impact?

If you are a motivated, customer‑centric professional eager to join a forward‑thinking dental insurance leader, we encourage you to apply today. Bring your expertise, your empathy, and your drive to deliver exceptional service, and help us continue to shape healthier smiles across the nation.

Apply now and become a valued member of the brighthush family!