Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant culture that values diversity, innovation, and customer obsession, brighthush has grown into a Fortune 100 powerhouse known for its relentless focus on creating memorable shopping experiences. Whether you’re working in one of our bustling distribution centers, dynamic home offices, or flagship retail locations, you’ll find an environment that rewards curiosity, encourages collaboration, and supports continuous professional growth.

Why Join brighthush?

At brighthush, we believe that every customer interaction is an opportunity to build loyalty, create delight, and drive business success. As a Retail Customer Experience Coordinator, you’ll be at the heart of this mission—leading a team of Associates, ensuring every shopper leaves with a smile, and championing our loyalty programs that keep customers coming back. If you thrive in fast‑paced, people‑centric roles and want to shape the future of retail, brighthush is the place for you.

Key Responsibilities

• Lead Front‑End Excellence: Oversee daily operations at the store’s front‑end, ensuring Associates deliver prompt, courteous service and promote loyalty programs.
• Team Coaching & Development: Train, mentor, and inspire Associates on customer engagement techniques, POS proficiency, and brand values.
• Customer Advocacy: Act as the primary point of contact for customer concerns, resolving issues swiftly to maintain a positive experience.
• Operational Oversight: Assign registers, manage break schedules, and coordinate POS coverage to keep the front‑end running smoothly.
• Store Presentation & Safety: Maintain a clean, organized, and safe environment that reflects brighthush’s high standards.
• Performance Management: Set clear priorities, track progress, and provide constructive feedback to Associates and management.
• Program Promotion: Drive adoption of credit and loyalty programs, ensuring Associates understand benefits and can communicate them effectively.
• Compliance & Policy Adherence: Enforce labor laws, company policies, and safety procedures consistently.
• Loss Prevention Collaboration: Support shrink reduction initiatives and work closely with loss prevention teams.
• Continuous Improvement: Identify opportunities to enhance customer experience, operational efficiency, and team performance.
• Additional Duties: Perform any other tasks as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication skills—both verbal and written—paired with keen organizational abilities.
• Proven ability to multitask and adapt quickly to changing priorities.
• Team‑player mindset with a collaborative approach to problem solving.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience managing POS systems and coordinating register assignments.
• Background in coaching Associates on loyalty program promotion and customer personalization.
• Knowledge of labor regulations and safety standards within a retail environment.
• Track record of driving store performance metrics such as sales, conversion rates, and customer satisfaction.
• Proficiency in data analysis tools or retail software platforms.

Core Skills & Competencies

• Leadership & Influence: Ability to inspire and guide a diverse team toward shared goals.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopper journeys.
• Analytical Thinking: Skill in interpreting sales data, identifying trends, and making data‑driven decisions.
• Problem‑Solving: Quick to diagnose issues and implement effective solutions.
• Communication: Clear, concise, and persuasive communication with Associates, management, and customers.
• Adaptability: Comfortable navigating a fast‑moving retail landscape and embracing change.
• Integrity & Ethics: Commitment to confidentiality, compliance, and ethical conduct.

Career Growth & Development Opportunities

At brighthush, we invest in your future. As a Retail Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for store management roles.
• Cross‑functional projects across merchandising, marketing, and operations.
• Mentorship from senior leaders who share their expertise and career insights.
• Access to internal mobility tools that help you explore new roles within the organization.
• Continuous learning resources, including e‑learning modules, workshops, and industry conferences.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, collaboration, and innovation. Our teams celebrate diversity, encourage open dialogue, and reward creativity. You’ll work in a supportive environment where:

• Ideas are welcomed and acted upon.
• Team members are recognized for their contributions.
• Work‑life balance is respected through flexible scheduling and supportive policies.
• Employees have access to wellness programs, employee assistance resources, and community outreach initiatives.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Employee discount on merchandise.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Life and disability insurance.
• Employee assistance programs (EAP) and wellness resources.
• Professional development allowances and tuition reimbursement.
• Employee referral bonuses.
• Additional perks such as childcare discounts, pet insurance, and legal services.

How to Apply

Ready to elevate your retail career and make a real impact? Click the link below to submit your application and join the brighthush family.

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Location

9726 Katy Freeway, Houston, TX – brighthush Store 1439, USA

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Join brighthush Today

As a Retail Customer Experience Coordinator, you’ll be the linchpin that connects our brand promise to every shopper’s experience. If you’re ready to lead, inspire, and grow within a forward‑thinking retail organization, we want to hear from you. Apply now and help shape the future of retail at brighthush.