Dynamic Customer Experience Coordinator – Retail Excellence & Front‑End Leadership at brighthush

About brighthush

brighthush is a global retail powerhouse, celebrated for delivering exceptional value and style to millions of shoppers worldwide. With a portfolio that spans fashion, home décor, and lifestyle products, we are the leading off‑price retailer in the industry. Our mission is simple: to provide high‑quality merchandise at unbeatable prices while creating memorable shopping experiences. At brighthush, we believe that every customer interaction is an opportunity to build loyalty, foster community, and drive sustainable growth.

As a member of the brighthush family, you’ll join a culture that prizes diversity, collaboration, and continuous learning. Whether you’re stationed in one of our bustling distribution centers, a flagship retail store, or a regional headquarters, you’ll find a supportive environment where your ideas are heard, your development is prioritized, and your impact is tangible.

Key Responsibilities

As the Customer Experience Coordinator, you will be the frontline ambassador for brighthush’s brand promise. Your role will blend leadership, customer service, and operational excellence to ensure every shopper leaves our stores satisfied and eager to return.

• Lead by Example – Engage with customers personally, demonstrating the warmth and professionalism that define brighthush.
• Team Management – Oversee a dedicated group of Associates, assigning registers, coordinating break schedules, and ensuring coverage during peak periods.
• Customer Service Excellence – Train and mentor Associates on front‑end best practices, including personalized interactions, upselling loyalty programs, and resolving issues swiftly.
• Store Operations – Maintain a clean, organized, and visually appealing environment that reflects our brand standards.
• Performance Oversight – Monitor Associates’ adherence to store plans, provide constructive feedback, and celebrate achievements.
• Communication – Serve as the primary liaison between Associates and management, translating priorities, updates, and concerns in a clear, timely manner.
• Compliance & Safety – Enforce all labor laws, company policies, and safety protocols to protect our team and customers.
• Program Promotion – Champion brighthush’s loyalty and credit programs, ensuring Associates can effectively communicate benefits to shoppers.
• Loss Prevention Support – Participate in shrink reduction initiatives, reporting suspicious activity and reinforcing loss‑prevention practices.
• Continuous Improvement – Identify opportunities to enhance customer experience, streamline processes, and elevate store performance.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising fundamentals and the ability to translate them into actionable front‑end strategies.
• Exceptional communication and organizational skills, coupled with meticulous attention to detail.
• Demonstrated ability to multitask in a fast‑paced environment, adapting quickly to changing priorities.
• Proven track record of training and developing team members, fostering a culture of continuous improvement.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays as required by store operations.

Preferred Qualifications

• Experience managing a high‑volume retail environment with a focus on customer satisfaction metrics.
• Knowledge of POS systems and proficiency in handling cash, credit, and loyalty transactions.
• Background in loss prevention or safety compliance, with a proactive approach to risk mitigation.
• Leadership experience in a diverse team setting, promoting inclusion and collaboration.
• Data‑driven mindset, comfortable analyzing performance metrics to inform decision‑making.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering outstanding service and building lasting relationships.
• Leadership & Coaching – Ability to inspire, mentor, and hold Associates accountable.
• Problem‑Solving – Quick thinker who resolves issues efficiently while maintaining composure.
• Adaptability – Thrives in a fast‑moving retail landscape, adjusting strategies on the fly.
• Team Collaboration – Works seamlessly with peers, supervisors, and cross‑functional partners.
• Technology Proficiency – Comfortable with POS, inventory, and customer‑relationship tools.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store management or regional operations roles.
• Access to our internal training programs, including leadership development, merchandising strategy, and customer engagement workshops.
• Mentorship from senior executives who are committed to your professional growth.
• Opportunities to participate in cross‑functional projects, expanding your skill set beyond front‑end operations.

Work Environment & Company Culture

brighthush is built on a foundation of respect, innovation, and community. We celebrate differences and encourage every employee to bring their authentic self to work. Our culture is defined by:

• Inclusivity – A zero‑tolerance stance on discrimination, ensuring a safe space for all.
• Collaboration – Open communication channels and a team‑first mindset.
• Recognition – Regular acknowledgment of achievements, both big and small.
• Work‑Life Balance – Flexible scheduling options and supportive policies to help you thrive personally and professionally.

Compensation & Benefits

We offer a competitive hourly wage, starting between $19.42 and $19.92, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans with options for family coverage.
• 401(k) retirement plan with company match, ensuring you’re building a secure future.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discounts on all brighthush merchandise.
• Wellness programs such as Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Professional development funds and tuition reimbursement for relevant courses.
• Additional perks such as childcare discounts, pet insurance, legal assistance, and a credit union partnership.

How to Apply

Ready to elevate your career and make a real difference in the retail world? Submit your application today and join the brighthush family, where your passion for customer experience will be celebrated and rewarded.