Dynamic Customer Experience Coordinator – Retail Excellence & Loyalty Program Champion – Brighthush

About Brighthush

Brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences for millions of customers worldwide. Our culture is built on innovation, collaboration, and a relentless focus on customer satisfaction. As a Fortune 100 company, we empower our employees to grow, learn, and thrive in a dynamic, inclusive environment.

Why Brighthush?

At Brighthush, we believe that every team member plays a pivotal role in shaping the customer journey. Our Customer Experience Coordinators are the frontline ambassadors who ensure that each shopper leaves our stores feeling valued, informed, and eager to return. If you are passionate about retail, thrive in fast‑paced settings, and want to be part of a company that rewards dedication and creativity, Brighthush offers the perfect platform for your career.

Key Responsibilities

As a Customer Experience Coordinator, you will be the heartbeat of our front‑of‑store operations. Your day‑to‑day duties will include:

• Lead by Example: Engage with customers, demonstrate product knowledge, and promote loyalty programs with enthusiasm.
• Team Management: Oversee a team of Associates, assign registers, coordinate breaks, and ensure seamless POS coverage.
• Customer Service Excellence: Resolve customer concerns swiftly, maintain a clean and organized store environment, and uphold the highest standards of courtesy.
• Training & Development: Mentor new Associates, conduct onboarding sessions, and provide ongoing coaching to reinforce front‑end principles.
• Operational Oversight: Ensure Associates execute tasks in line with store plans, prioritize activities, and communicate progress to management.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols; promote a culture of honesty, integrity, and confidentiality.
• Program Promotion: Drive adoption of credit and loyalty programs, support shrink reduction initiatives, and contribute to sales targets.
• Continuous Improvement: Identify process gaps, recommend enhancements, and collaborate with management to elevate the customer experience.
• Recognition & Feedback: Provide constructive feedback, celebrate achievements, and foster a positive team atmosphere.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a high‑energy environment and adapt to changing priorities.
• Proven track record of training and developing team members.
• Flexibility to work a variety of shifts, including nights and weekends.
• Team player who collaborates effectively with peers and supervisors.

Preferred Qualifications

• Experience with loyalty program promotion and customer retention strategies.
• Knowledge of POS systems and inventory management tools.
• Background in safety compliance and store shrink reduction.
• Demonstrated ability to lead cross‑functional initiatives.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping moments.
• Leadership: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Problem‑Solving: Resolve issues quickly while maintaining composure under pressure.
• Adaptability: Thrive in a fast‑moving retail environment and embrace change.
• Integrity: Uphold confidentiality, honesty, and ethical standards at all times.

Career Growth & Learning Opportunities

At Brighthush, your professional development is a priority. As a Customer Experience Coordinator, you will:

• Participate in leadership development programs that prepare you for higher‑level roles such as Store Manager, District Manager, or Corporate Retail Strategist.
• Access a comprehensive learning platform featuring modules on customer service excellence, merchandising, and operational efficiency.
• Benefit from mentorship programs pairing you with senior leaders who share insights and guidance.
• Earn certifications in retail management, POS proficiency, and safety compliance.
• Enjoy cross‑departmental exposure, allowing you to explore opportunities in merchandising, supply chain, or marketing.

Work Environment & Company Culture

Brighthush fosters a vibrant, inclusive workplace where every voice matters. Our culture is defined by:

• Collaboration: Team members across all levels work together to achieve common goals.
• Innovation: We encourage creative problem‑solving and reward ideas that enhance the customer experience.
• Recognition: Outstanding performance is celebrated through awards, shout‑outs, and tangible rewards.
• Community Engagement: Employees are invited to participate in volunteer initiatives and community outreach.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies help you maintain a healthy balance.

Compensation & Benefits

While the starting pay range for this role is $13.75 to $14.25 per hour, actual compensation is influenced by your skills, experience, and performance. In addition to competitive wages, Brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phones, and childcare services.
• Professional development allowances and tuition reimbursement.
• Employee assistance programs, including counseling and wellness resources.
• Auto and home insurance discounts through partner providers.
• Scholarship and adoption assistance programs for qualifying employees.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the Brighthush benefits portal or contact your Brighthush representative.

Location & Schedule

Brighthush Store 1602 – Alexander City, AL (USA). This position requires a flexible schedule, including nights and weekends, to meet the demands of a bustling retail environment.

How to Apply

Ready to elevate your retail career? Click the link below to submit your application and join the Brighthush family:

Apply to This Job

Join Brighthush Today

At Brighthush, we celebrate diversity, champion inclusion, and provide equal opportunities for all. We are committed to hiring based on merit and ensuring a welcoming environment for everyone, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. If you have a record of arrest or conviction, we encourage you to apply – we believe in second chances and the power of redemption.

Take the next step in your career and become a pivotal part of the Brighthush story. We look forward to welcoming you aboard!