Experienced Customer Experience Coordinator – Front‑End Retail Operations & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 25 countries and a portfolio of iconic brands, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, we are committed to creating an inclusive environment where every employee can thrive, grow, and make a lasting impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences are the cornerstone of our success. Our stores are more than just retail spaces; they are vibrant communities where shoppers feel welcomed, valued, and inspired to discover great finds. As a Customer Experience Coordinator, you will be at the heart of this mission, leading a team of Associates to deliver outstanding service, promote loyalty programs, and maintain a safe, organized, and engaging store environment.

Key Responsibilities

• Lead Front‑End Operations: Oversee daily front‑end activities, ensuring that Associates are assigned registers, supported with POS coverage, and scheduled for breaks in a way that maximizes customer flow and sales.
• Champion Customer Service Excellence: Model courteous, prompt, and personalized service for every customer interaction. Address concerns swiftly, turning potential issues into positive experiences.
• Drive Loyalty Program Promotion: Educate and motivate Associates to actively promote brighthush’s loyalty and credit programs, increasing customer retention and average basket size.
• Mentor and Train Associates: Conduct onboarding, ongoing coaching, and performance reviews. Partner with store management to identify training needs and develop tailored learning plans.
• Maintain Store Standards: Ensure the front‑end area is clean, organized, and visually appealing. Enforce store layout and merchandising guidelines to create an inviting shopping environment.
• Ensure Compliance and Safety: Adhere to all labor laws, company policies, and safety protocols. Promote a culture of honesty, integrity, and confidentiality.
• Support Shrink Reduction Initiatives: Participate in loss prevention programs, monitor inventory accuracy, and report discrepancies to management.
• Communicate Effectively: Provide clear, timely updates to Associates and management regarding priorities, shifts, and any operational changes.
• Foster a Positive Team Culture: Recognize achievements, provide constructive feedback, and cultivate a collaborative, high‑energy work environment.
• Other Duties: Perform additional tasks as assigned to support store operations and business objectives.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with keen attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proactive problem‑solving mindset and a customer‑first attitude.
• Team player who collaborates effectively with peers and supervisors.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in training or coaching retail associates.
• Knowledge of loss prevention and shrink reduction strategies.
• Familiarity with loyalty program management and promotion tactics.
• Previous experience in a fast‑paced, high‑volume retail environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Time Management: Prioritize tasks effectively to meet store goals.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Integrity: Uphold ethical standards and maintain confidentiality.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs designed to accelerate your career trajectory.
• Cross‑functional training that exposes you to merchandising, inventory management, and corporate initiatives.
• Mentorship from senior leaders who share their expertise and guide your professional growth.
• Opportunities to transition into roles such as Store Manager, District Manager, or Corporate Operations.
• Regular performance reviews that align your goals with brighthush’s strategic objectives.

Work Environment & Culture

brighthush’s culture is built on collaboration, respect, and a shared commitment to excellence. You’ll work in a fast‑paced, energetic environment where creativity and initiative are rewarded. Our teams celebrate diversity, encourage open communication, and support each other to achieve both personal and organizational success.

Compensation & Benefits

We offer a competitive hourly wage ranging from $17.90 to $18.40 per hour, commensurate with experience and qualifications. In addition to your base pay, you will enjoy a comprehensive benefits package that includes:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Flexible spending accounts (HSA, FSA) for medical and dependent care.
• Paid time off, including holidays, vacation, and sick leave.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death & dismemberment coverage.
• Employee assistance program (EAP) for mental health support.
• Pet insurance and legal services discounts.
• Referral bonuses for bringing talented friends into the brighthush family.
• Scholarship and adoption assistance programs for eligible employees.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

Location

USA – brighthush Store, 0835 Westlake Village, CA

How to Apply

If you are ready to lead a dynamic team, elevate customer experiences, and grow your career within a global retail powerhouse, we encourage you to apply today. Click the link below to submit your application and join the brighthush family.

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Join brighthush – Where Every Customer Experience Matters

At brighthush, we celebrate the power of exceptional service and the impact it has on our customers, our associates, and our community. As a Customer Experience Coordinator, you will be the catalyst that turns everyday interactions into memorable moments. If you are passionate about retail, driven by results, and eager to lead a team toward shared success, we want to hear from you. Apply now and become a vital part of a company that values innovation, integrity, and the relentless pursuit of excellence.