Dynamic Customer Experience Coordinator – Front‑End Retail Excellence & Loyalty Program Champion

Welcome to brighthush – Where Every Customer Interaction is an Opportunity

At brighthush, we’re redefining the off‑price retail experience by blending style, value, and exceptional service. As a Fortune 100 leader in the global retail landscape, brighthush operates a network of flagship stores, distribution centers, and home‑office hubs that span continents. Our mission is simple: deliver outstanding value to our customers while fostering a culture of integrity, innovation, and continuous growth for our people. If you thrive in a fast‑paced environment, love engaging with diverse shoppers, and want to shape the future of retail, brighthush is the place for you.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a workplace that celebrates diversity, encourages collaboration, and rewards excellence. We invest heavily in employee development through mentorship programs, leadership training, and cross‑functional projects. Our teams are empowered to bring fresh ideas to the table, and we celebrate successes—both big and small—through recognition programs, performance bonuses, and a transparent career ladder.

Key Responsibilities

Customer Experience Leadership

• Lead a high‑performing team of Associates at the front of the store, ensuring every customer receives prompt, courteous, and personalized service.
• Model exemplary customer service by engaging with shoppers, answering questions, and promoting brighthush loyalty programs.
• Maintain a clean, organized, and visually appealing sales floor that reflects brighthush’s brand standards.
• Address customer concerns and resolve issues swiftly, turning potential complaints into positive experiences.

Team Development & Coaching

• Design and deliver training sessions on front‑end principles, merchandising techniques, and customer engagement strategies.
• Mentor Associates to enhance their product knowledge, upselling skills, and use of POS systems.
• Assign registers, manage shift coverage, and coordinate breaks to ensure optimal staffing levels.
• Provide constructive feedback, recognize achievements, and foster a culture of continuous improvement.

Operational Excellence

• Ensure Associates adhere to store plans, operational policies, and safety protocols.
• Collaborate with Store Management to identify training needs and implement solutions that boost productivity.
• Support shrink reduction initiatives and maintain inventory accuracy.
• Promote credit and loyalty programs, driving enrollment and usage among shoppers.

Compliance & Safety

• Enforce all labor laws, company policies, and procedures to maintain a compliant and ethical workplace.
• Champion safety awareness, ensuring a secure environment for customers and staff alike.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication skills—both verbal and written—paired with keen organizational abilities.
• Demonstrated ability to multitask, prioritize, and adapt to changing priorities.
• Proficiency with POS systems and basic data entry.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Background in customer loyalty program management.
• Leadership training or certification in retail operations.
• Fluency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Customer‑centric mindset with a passion for exceeding expectations.
• Strong problem‑solving skills and a proactive approach to challenges.
• Team‑building and motivational leadership.
• Attention to detail and a commitment to operational excellence.
• Adaptability and resilience in a dynamic retail environment.

Career Growth & Learning Opportunities

At brighthush, we believe in unlocking potential. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store‑level or regional management roles.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing teams.
• Mentorship from senior leaders who share their expertise and guide your career trajectory.
• Annual performance reviews that align your goals with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush is built on the pillars of integrity, collaboration, and innovation. Our culture encourages:

• Open communication—your voice matters, and we actively seek feedback.
• Inclusivity—diversity is celebrated, and every team member is respected.
• Continuous learning—regular workshops, e‑learning modules, and on‑the‑job training.
• Community engagement—volunteer opportunities and local partnerships that give back.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, actual compensation is influenced by your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (with options for dependents).
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discount program across all brighthush brands.
• Employee assistance program (EAP) for mental and financial well‑being.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives such as on‑site fitness classes and health challenges.
• Flexible work arrangements where applicable.

How to Apply

Ready to elevate your career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion and expertise can help us continue to set the standard for retail excellence.