Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries, we combine a passion for fashion, home décor, and lifestyle products with a commitment to exceptional customer service. Our stores—ranging from bustling urban locations to suburban family‑friendly outlets—are the heartbeat of our brand, and every day offers a fresh opportunity to connect with shoppers, drive loyalty, and shape the future of retail.

At brighthush, we believe that our people are our greatest asset. We foster a culture of inclusivity, innovation, and continuous learning, empowering employees to grow both personally and professionally. Whether you’re stepping into a new role or advancing within the organization, you’ll find a supportive environment that rewards initiative, creativity, and a relentless focus on customer delight.

Position Overview

As a Retail Customer Experience Coordinator at a brighthush store, you will be the frontline ambassador of our brand. You’ll lead a team of Associates, ensuring that every customer interaction is seamless, courteous, and memorable. Your role will blend people management, operational oversight, and strategic execution of loyalty programs, all while maintaining a clean, organized, and inviting store environment.

Key Responsibilities

• Team Leadership & Development: Oversee a dynamic group of front‑end Associates, assigning registers, coordinating breaks, and providing real‑time coaching to elevate service standards.
• Customer Experience Champion: Model outstanding service by engaging shoppers, addressing concerns promptly, and promoting brighthush’s loyalty initiatives to enhance repeat visits.
• Store Operations & Compliance: Ensure Associates execute tasks in line with the store plan, adhere to labor laws, and uphold safety protocols. Monitor POS coverage and support inventory accuracy.
• Training & Mentorship: Partner with management to identify training gaps, develop onboarding materials, and deliver ongoing coaching sessions that reinforce front‑end principles and brand values.
• Performance & Feedback: Provide constructive feedback, recognize achievements, and facilitate a culture of continuous improvement through regular performance reviews.
• Program Promotion: Drive enrollment in brighthush’s credit and loyalty programs, educating customers on benefits and ensuring seamless integration with POS systems.
• Loss Prevention & Safety: Participate in shrink reduction initiatives, conduct safety audits, and maintain a secure environment for both staff and shoppers.
• Communication & Collaboration: Maintain clear, timely communication with store leadership, share progress updates, and collaborate on strategic initiatives that enhance the customer journey.
• Additional Duties: Perform any other tasks as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising techniques and the ability to translate visual standards into actionable tasks.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Demonstrated ability to multitask in a fast‑paced environment, adapting quickly to changing priorities.
• Proven track record of training and developing team members, fostering a culture of growth and accountability.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience managing POS systems and coordinating register coverage.
• Background in promoting loyalty programs and driving customer retention metrics.
• Knowledge of labor regulations and safety compliance in a retail setting.
• Previous exposure to loss prevention strategies and shrink reduction initiatives.
• Strong analytical skills to assess performance data and implement improvement plans.

Skills & Competencies

• Leadership & Influence: Ability to inspire and motivate a diverse team, fostering collaboration and a shared vision for excellence.
• Customer‑Centric Mindset: Passion for delivering personalized service and turning first‑time shoppers into loyal advocates.
• Problem‑Solving: Quick thinker who can resolve issues on the spot while maintaining a positive store atmosphere.
• Data‑Driven Decision Making: Comfortable analyzing sales reports, customer feedback, and performance metrics to inform strategy.
• Adaptability: Thrives in a fast‑moving environment, adjusting priorities and workflows as needed.
• Technology Proficiency: Familiarity with POS software, inventory management tools, and basic Microsoft Office applications.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Retail Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for store management or regional operations roles.
• Cross‑functional projects that integrate merchandising, marketing, and supply chain initiatives.
• Mentorship from senior leaders who share insights on strategic retail management.
• Access to internal mobility portals, allowing you to explore opportunities across our global footprint.

Our commitment to professional development means you’ll have the resources to pursue certifications, attend workshops, and participate in leadership bootcamps—all designed to accelerate your career trajectory.

Work Environment & Company Culture

brighthush is more than a retailer; it’s a community of passionate individuals who value teamwork, creativity, and integrity. We celebrate diversity and inclusion, ensuring every voice is heard and respected. Our stores are vibrant, energetic spaces where employees enjoy a supportive atmosphere, open communication, and a sense of belonging.

Key cultural highlights include:

• Open‑door policy: Direct access to senior leadership for feedback and ideas.
• Employee recognition programs that celebrate milestones, achievements, and innovative contributions.
• Team‑building events, from seasonal celebrations to community service projects.
• Continuous learning initiatives, including e‑learning modules and on‑the‑job coaching.

Compensation & Benefits

We offer a competitive hourly wage ranging from $14.50 to $15.00, with potential adjustments based on experience, performance, and skill set. In addition to a robust benefits package, you’ll enjoy:

• Employee discount program, providing significant savings on brighthush merchandise.
• Health, dental, and vision insurance options, with eligibility for 401(k) matching and other retirement plans.
• Paid time off, including vacation, sick leave, and paid holidays.
• Professional development allowances and tuition reimbursement for relevant courses.
• Wellness initiatives such as smoking cessation support, mental health resources, and fitness incentives.
• Employee assistance program (EAP) for confidential counseling and support services.
• Additional perks: childcare discounts, cell phone allowances, pet insurance, and legal assistance.

All benefits are subject to eligibility criteria and may evolve over time. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

Why Join brighthush?

By stepping into the role of Retail Customer Experience Coordinator, you’ll become an integral part of a forward‑thinking retail organization that values innovation, customer focus, and employee growth. You’ll have the chance to shape the shopping experience, lead a talented team, and contribute to brighthush’s mission of delivering exceptional value to customers worldwide.

We welcome candidates from all backgrounds and are committed to providing equal opportunity. brighthush also offers reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable laws.

Apply Today

Ready to elevate your retail career and make a lasting impact? Submit your application now and join the brighthush family, where your passion for customer service and leadership will thrive.