Seasoned Part‑Time Customer Experience Coordinator – Retail Excellence & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we empower shoppers to discover value without compromising style. Our culture is built on innovation, diversity, and a relentless focus on customer delight. As a Fortune 100 company, we invest heavily in our people, offering continuous learning, mentorship, and a clear path to career advancement.

Why Join brighthush?

At brighthush, every day is an opportunity to shape the future of retail. Whether you’re working in one of our bustling distribution centers, a vibrant retail store, or a dynamic corporate office, you’ll find a supportive environment that values your voice, encourages collaboration, and rewards initiative. We believe that exceptional customer experiences start with empowered associates, and we’re looking for a dedicated professional to lead that charge.

Key Responsibilities

• Customer Experience Leadership: Oversee front‑of‑store associates to ensure prompt, courteous service and active promotion of loyalty programs.
• Team Coaching & Development: Train and mentor associates on front‑end principles, personalized service, and brand standards.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store environment.
• Issue Resolution: Address customer concerns swiftly, turning challenges into opportunities for positive outcomes.
• Performance Management: Communicate priorities, provide progress updates, and deliver constructive feedback.
• Compliance & Safety: Ensure adherence to labor laws, store policies, and safety protocols; promote a safe, welcoming environment.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage.
• Loss Prevention: Support shrink reduction initiatives and collaborate with security teams.
• Continuous Improvement: Partner with management to refine training, processes, and customer touchpoints.
• Additional Duties: Perform any other tasks as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with a proven track record of customer service excellence.
• At least 6 months of leadership or supervisory experience.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proficiency in POS systems and basic data entry.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.
• Team‑player mindset with a collaborative approach to problem solving.

Preferred Qualifications

• Experience with loyalty program management and enrollment strategies.
• Background in loss prevention or inventory control.
• Knowledge of labor regulations and compliance best practices.
• Prior experience in a fast‑paced, high‑volume retail environment.
• Demonstrated ability to train and develop junior staff.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, coach, and lead by example.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Problem‑Solving: Resolve issues efficiently while maintaining composure.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Collaboration: Work effectively across teams and departments.
• Integrity & Confidentiality: Uphold ethical standards and protect sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain exposure to store operations, merchandising, and customer engagement strategies. Successful performance opens doors to roles such as Store Manager, District Manager, or even corporate positions in operations, training, or brand strategy. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering leadership, retail analytics, and customer psychology.
• Opportunities to attend industry conferences and workshops.
• Clear career pathways with regular performance reviews and promotion criteria.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and empowerment. Our teams collaborate across functions, share best practices, and celebrate successes together. We value work‑life balance, encourage open communication, and provide a supportive environment where every associate can thrive. Whether you’re on the sales floor or in the back office, you’ll find a community that respects your contributions and invests in your growth.

Compensation, Perks, and Benefits

Base Pay: Competitive hourly rate ranging from $16.00 to $16.50, commensurate with experience and skill level.

Benefits (for eligible associates):

• Associate discount on merchandise.
• Employee Assistance Program (EAP) for mental and emotional support.
• Health, dental, and vision coverage.
• 401(k) retirement plan with company match for eligible employees.
• Paid parental leave, holidays, and vacation time.
• Short‑term and long‑term disability insurance.
• Life insurance and accident coverage.
• Auto and home insurance discounts.
• Pet and legal insurance options.
• Credit union membership and financial services.
• Scholarship and adoption assistance programs.
• Employee referral bonuses.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please contact your brighthush representative or visit our internal benefits portal.

How to Apply

If you’re ready to elevate customer experiences, lead a dynamic team, and grow your career within a global retail powerhouse, we want to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. All applicants, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected status, will be considered for employment.

Final Thoughts

Joining brighthush means becoming part of a forward‑thinking, customer‑centric organization that values innovation, teamwork, and personal growth. As a Part‑Time Customer Experience Coordinator, you’ll play a pivotal role in shaping how shoppers feel when they step into our stores. If you’re passionate about retail, eager to lead, and ready to make a real impact, we encourage you to apply today and help us continue to set the standard for exceptional customer service worldwide.