Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Specialist

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending style, value, and community. With a global footprint that spans flagship stores, distribution centers, and vibrant home‑goods outlets, brighthush is a Fortune 100 leader that thrives on innovation, diversity, and a relentless focus on customer delight. Every day, our teams discover new ways to connect with shoppers, streamline operations, and elevate the brand’s promise of “greatness for less.” If you’re passionate about creating memorable moments for customers and eager to grow within a culture that celebrates collaboration, integrity, and continuous learning, brighthush is the place for you.

Position Overview

We’re seeking a proactive, customer‑centric Customer Experience Coordinator to lead our front‑end associates in delivering exceptional service, promoting loyalty programs, and maintaining a clean, organized store environment. This role is pivotal in shaping the first impression of every shopper, ensuring that each visit to brighthush is seamless, engaging, and memorable.

Key Responsibilities

• Lead by example: greet customers warmly, engage in meaningful conversations, and demonstrate the brand’s commitment to service excellence.
• Oversee daily front‑end operations, including register assignments, POS coverage, and break coordination for all associates.
• Train, mentor, and coach associates on front‑end principles, customer personalization techniques, and loyalty program promotion.
• Maintain a pristine, organized store environment that reflects brighthush’s high standards of presentation and safety.
• Address customer concerns promptly, turning challenges into opportunities for positive outcomes.
• Collaborate with store management to align associate activities with the store plan, prioritizing tasks as needed.
• Ensure compliance with all labor laws, company policies, and safety procedures.
• Support shrink reduction initiatives and participate in store safety programs.
• Promote credit and loyalty programs, driving enrollment and usage among shoppers.
• Provide constructive feedback and recognition to associates, fostering a culture of continuous improvement.
• Assist in the development and execution of training plans to enhance associate effectiveness.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proven ability to train and develop team members, fostering a collaborative and high‑performing culture.
• Flexible schedule availability, including nights, weekends, and holidays.
• Demonstrated commitment to honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience with loyalty program promotion and customer data analytics.
• Knowledge of POS systems and retail technology platforms.
• Background in safety compliance and shrink reduction initiatives.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Strong interpersonal skills, capable of building rapport with customers and associates alike.
• Strategic thinking, able to align daily operations with broader store goals.
• Problem‑solving agility, turning customer concerns into opportunities for improvement.
• Data‑driven decision making, using metrics to track performance and identify growth areas.
• Team leadership, fostering a culture of accountability, recognition, and continuous learning.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store‑level management roles.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to lead special projects, such as seasonal promotions or community outreach events.
• Access to an extensive learning portal featuring courses on retail strategy, customer engagement, and technology.

Work Environment & Culture

brighthush is built on a foundation of respect, collaboration, and innovation. Our culture encourages:

• Open communication, where every voice is heard and valued.
• Inclusive teamwork that celebrates diverse perspectives and backgrounds.
• Continuous improvement, with a focus on data‑backed decision making.
• Employee empowerment, giving you the autonomy to make decisions that benefit customers and the store.
• Community engagement, with initiatives that support local charities and sustainability efforts.

Compensation & Benefits

We offer a competitive hourly rate of $14.00 to $14.50 per hour, commensurate with experience and qualifications. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on all brighthush merchandise.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives, including smoking cessation programs and fitness subsidies.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death & dismemberment coverage.
• Paid parental leave and adoption assistance.
• Scholarship program for employees and their families.
• Auto and home insurance discounts through our partner credit union.

How to Apply

Ready to elevate your career and make a lasting impact on shoppers worldwide? Submit your application through our online portal or click the link below to start your journey with brighthush.

Apply to this Job

Closing Statement

At brighthush, we’re more than a retailer – we’re a community that values innovation, integrity, and the joy of discovery. As a Customer Experience Coordinator, you’ll be at the heart of that community, shaping every customer’s journey and driving the success of our stores. If you’re ready to lead, inspire, and grow in a dynamic, supportive environment, we invite you to apply today and join the brighthush family.