Experienced Part‑Time Customer Experience Coordinator – 10‑25 Hours & 2‑3 Nights Weekly – Elevate Guest Satisfaction at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, collaboration, and continuous learning, brighthush empowers every employee to grow, innovate, and make a lasting impact. Whether you’re working in our flagship stores, distribution centers, or corporate hubs, you’ll find a supportive environment that values your unique perspective and encourages you to thrive.

Role Overview

As a Part‑Time Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑of‑store operations. Your primary mission is to create an unforgettable shopping experience for every guest, while leading a team of Associates to deliver exceptional service, maintain store standards, and drive loyalty program participation. This role offers flexible hours (10‑25 hours per week) with 2‑3 nights per week, making it an ideal fit for students, parents, or anyone seeking a rewarding part‑time opportunity.

Key Responsibilities

• Customer Service Excellence: Lead by example, greeting guests with a warm smile, answering questions, and ensuring a seamless checkout experience.
• Team Leadership: Oversee a team of Associates, assigning registers, coordinating breaks, and providing real‑time coaching to maintain high performance.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Training & Development: Mentor new hires and existing Associates on front‑end principles, merchandising techniques, and loyalty program promotion.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for positive outcomes.
• Operational Compliance: Ensure adherence to labor laws, company policies, and safety protocols, including shrink reduction initiatives.
• Communication: Provide clear, accurate updates to management and Associates, setting priorities and celebrating successes.
• Program Promotion: Actively promote brighthush’s credit and loyalty programs, driving enrollment and repeat visits.
• Safety & Security: Maintain a safe environment for guests and staff, reporting any incidents or hazards immediately.
• Additional Duties: Perform any other tasks as assigned by management to support store operations and guest satisfaction.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems and basic cash handling procedures.
• Flexibility to work nights and weekends, including 2‑3 nights per week.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Prior training or coaching experience, demonstrating the ability to develop others.
• Knowledge of safety and security best practices in a retail environment.
• Proficiency in multiple languages, enhancing communication with a diverse customer base.
• Demonstrated success in achieving or exceeding sales and customer satisfaction metrics.

Skills & Competencies

• Leadership: Inspires and motivates a team to deliver outstanding service.
• Customer‑Centric Mindset: Anticipates guest needs and resolves issues with empathy.
• Analytical Thinking: Uses data and feedback to improve store performance.
• Problem‑Solving: Quickly addresses operational challenges and customer concerns.
• Time Management: Balances multiple tasks while maintaining high quality.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Technology Savvy: Comfortable using POS systems, inventory tools, and communication platforms.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that can pave the way to full‑time management roles.
• Access to brighthush’s internal training programs, covering sales techniques, store operations, and leadership fundamentals.
• Mentorship from seasoned managers who are committed to your success.
• Opportunities to cross‑train in other departments, broadening your skill set and career options.
• Recognition programs that celebrate outstanding performance and innovation.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and continuous improvement. You’ll work alongside a diverse team that values collaboration, creativity, and accountability. Our stores are more than retail spaces—they’re community hubs where employees feel empowered to bring their authentic selves to work. We celebrate achievements, encourage open dialogue, and provide a supportive environment where every voice matters.

Compensation & Benefits

While this is a part‑time position, brighthush offers a competitive hourly rate of $16.00 to $16.50 per hour, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Employee discount on merchandise.
• Employee Assistance Program (EAP) for mental health support.
• Health, dental, and vision coverage (for eligible employees).
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave (for eligible employees).
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing in top talent.
• Scholarship and adoption assistance programs.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

Location & Schedule

Store: brighthush – 5001 N Bid Hollow, Peoria, IL (USA) Hours: 10‑25 hours per week, with 2‑3 nights per week. Flexible scheduling options are available to accommodate your commitments.

How to Apply

Ready to elevate the customer experience at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

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Why brighthush?

At brighthush, we believe that every employee is a vital part of our success story. We celebrate diversity, champion professional growth, and create a workplace where you can thrive both personally and professionally. If you’re passionate about delivering exceptional customer service, leading a dynamic team, and contributing to a forward‑thinking retail environment, we want to hear from you.

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