Seasoned Part‑Time Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Specialist at brighthush

About brighthush and the Retail Experience Revolution

At brighthush, we’re redefining the way people shop. As a global leader in the off‑price retail sector, brighthush brings fresh, high‑quality merchandise to customers at unbeatable prices. With a presence that spans continents and a culture rooted in innovation, community, and sustainability, we’re not just a store – we’re a movement that empowers shoppers to live well without compromising on style or value.

Our stores are more than retail spaces; they’re vibrant hubs where customers discover unique finds, connect with friendly associates, and experience a shopping journey that feels personal and engaging. To keep that experience at its peak, we rely on a dedicated team of Customer Experience Coordinators who serve as the heartbeat of our front‑end operations.

Why This Role Matters

As a Part‑Time Customer Experience Coordinator, you’ll be the linchpin between our associates and our customers. You’ll ensure that every visitor leaves our doors with a smile, a sense of belonging, and a clear understanding of our loyalty programs. Your leadership will shape the store’s atmosphere, drive sales, and reinforce brighthush’s reputation for outstanding service.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of associates at the front of the store, ensuring prompt, courteous service and a welcoming environment.
• Promote Loyalty Programs: Drive enrollment and usage of brighthush’s loyalty initiatives, educating customers on benefits and encouraging repeat visits.
• Model Outstanding Service: Engage with customers personally, demonstrating the brand’s commitment to quality and care.
• Maintain Store Standards: Keep the front‑end area clean, organized, and visually appealing, aligning with the store’s merchandising plan.
• Training & Mentorship: Develop and deliver training sessions on front‑end principles, customer personalization, and POS operations.
• Schedule Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain seamless service.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences.
• Operational Oversight: Ensure associates execute tasks in line with the store plan, prioritizing activities as needed.
• Communication: Provide clear updates to management and staff, fostering transparency and continuous improvement.
• Performance Feedback: Offer constructive feedback and recognize achievements to motivate the team.
• Compliance & Safety: Uphold labor laws, store policies, and safety protocols, creating a secure environment for all.
• Shrink & Loss Prevention: Support initiatives that reduce shrinkage and protect inventory.
• Other Duties: Perform additional tasks as assigned to support store operations and objectives.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and coaching associates.
• Availability for flexible schedules, including nights and weekends.

Preferred Qualifications

• Prior experience with loyalty program promotion and enrollment.
• Knowledge of POS systems and cash handling procedures.
• Background in loss prevention or shrink reduction initiatives.
• Leadership training or certification.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership Presence: Ability to inspire and guide a team with confidence.
• Analytical Thinking: Use data and feedback to refine processes.
• Problem‑Solving: Resolve issues quickly and creatively.
• Time Management: Balance multiple responsibilities without compromising quality.
• Tech Savvy: Comfortable using POS, inventory, and customer‑relationship tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Leadership development programs that prepare you for full‑time management roles.
• Cross‑functional training in merchandising, inventory, and marketing.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to lead special projects, such as seasonal promotions or community outreach.
• Clear career pathways to roles like Store Manager, Regional Operations Lead, or Corporate Retail Strategist.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Integrity, Innovation, and Inclusion. You’ll find a workplace where:

• Every voice is heard and valued.
• Team members collaborate across departments to solve challenges.
• Employees are encouraged to bring fresh ideas that shape the future of retail.
• Work‑life balance is respected, with flexible scheduling and supportive policies.
• Recognition and celebration of achievements are part of our daily routine.

Compensation, Perks, and Benefits

While the starting hourly rate ranges from $15.00 to $15.50, your total compensation package includes:

• Competitive hourly wage based on experience and performance.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company match for full‑time and part‑time employees meeting service criteria.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Professional development stipend and tuition reimbursement.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, cell phones, pet insurance, and legal services.
• Access to a credit union and financial planning tools.
• Scholarship program for employees and their families.

How to Apply

Ready to elevate the customer experience at brighthush? Click the link below to submit your application and join a team that values innovation, community, and growth.

Apply to This Job

Why brighthush?

At brighthush, we’re more than a retailer; we’re a community that celebrates diversity, champions sustainability, and empowers individuals to thrive. By joining our team, you’ll not only shape the shopping experience for thousands of customers but also grow your career in a supportive, forward‑thinking environment.

We welcome applicants from all backgrounds and are committed to equal opportunity. If you have a passion for customer service, a knack for leadership, and a desire to make a tangible impact, we encourage you to apply today.