Dynamic Part-Time Customer Experience Coordinator – Front-of-Store Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush has grown into a Fortune 100 powerhouse that thrives on teamwork, continuous learning, and a relentless focus on delivering memorable shopping experiences. Whether you’re stepping into one of our flagship stores, working behind the scenes in distribution, or supporting our digital platforms, you’ll find a place where your ideas matter and your career can flourish.

Role Overview

As a Part‑Time Customer Experience Coordinator at brighthush, you will be the heartbeat of the front‑of‑store team. Your primary mission is to create an exceptional customer journey by leading, coaching, and inspiring associates to deliver friendly, efficient, and personalized service. You’ll manage daily operations, ensure compliance with store policies, and champion loyalty programs that keep shoppers coming back. This role is ideal for energetic, customer‑centric leaders who thrive in a fast‑paced environment and are eager to grow into a full‑time career path.

Key Responsibilities

• Team Leadership & Coaching: Oversee a team of associates at the front of the store, assigning registers, coordinating breaks, and ensuring coverage during peak times.
• Customer Experience Excellence: Model outstanding service by engaging with shoppers, addressing concerns promptly, and maintaining a clean, organized, and welcoming store environment.
• Training & Development: Mentor new and existing associates on front‑end principles, POS usage, and the art of personalizing the customer experience while promoting brighthush loyalty programs.
• Operational Oversight: Execute store plan activities, prioritize tasks, and communicate effectively with management to keep operations running smoothly.
• Compliance & Safety: Ensure adherence to all labor laws, store policies, and safety protocols, fostering a culture of honesty, integrity, and confidentiality.
• Performance & Feedback: Provide constructive feedback, recognize achievements, and collaborate with management on associate training needs to boost effectiveness.
• Program Promotion: Drive enrollment in credit and loyalty programs, support shrink reduction initiatives, and contribute to overall store performance goals.
• Flexibility & Adaptability: Respond to changing priorities, unexpected situations, and shifting customer demands with composure and professionalism.
• Additional Duties: Undertake other responsibilities as assigned to support store success and team cohesion.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months of leadership or supervisory experience.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills with meticulous attention to detail.
• Ability to multitask, prioritize, and adapt quickly to changing circumstances.
• Proficiency in using POS systems and basic data entry.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Team‑player mindset with a collaborative approach to problem solving.
• Commitment to upholding brighthush’s values of integrity, honesty, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail environment.
• Background in training or coaching associates.
• Knowledge of loyalty program management and promotion strategies.
• Basic understanding of inventory management and shrink reduction techniques.
• Previous exposure to safety and compliance training.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem Solving & Decision Making
• Time Management & Prioritization
• Communication & Interpersonal Skills
• POS & Technology Proficiency
• Adaptability & Resilience
• Attention to Detail & Accuracy
• Commitment to Continuous Improvement

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across the retail industry. Successful coordinators often transition into full‑time roles such as Store Manager, District Manager, or even corporate positions in merchandising, operations, or customer experience strategy. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering retail best practices, leadership fundamentals, and advanced customer service techniques.
• Opportunities to attend cross‑functional workshops and conferences.
• Clear performance metrics and promotion pathways.
• Support for pursuing industry certifications and continuing education.

Work Environment & Company Culture

brighthush’s culture is built on collaboration, respect, and a shared passion for delivering value to our customers. You’ll work in a dynamic, fast‑paced environment where creativity and initiative are rewarded. Our values include:

• Diversity & Inclusion: We celebrate differences and foster an inclusive workplace where every voice is heard.
• Integrity & Accountability: We hold ourselves to the highest ethical standards and take responsibility for our actions.
• Customer Obsession: Every decision is guided by the goal of exceeding customer expectations.
• Continuous Learning: We encourage curiosity, experimentation, and growth at all levels.
• Team Spirit: Collaboration and mutual support are at the core of our success.

Compensation & Benefits

We offer a competitive hourly rate ranging from $13.00 to $13.50 per hour, commensurate with your experience and skill set. In addition to your base pay, you’ll enjoy a comprehensive benefits package that may include:

• Associate discount on merchandise.
• Employee Assistance Program (EAP) for personal and professional support.
• Health, dental, and vision coverage (subject to eligibility).
• 401(k) retirement plan with company contributions and matching (for eligible employees).
• Paid time off, including holidays, vacation, and sick leave.
• Short‑ and long‑term disability insurance.
• Life insurance and adoption assistance.
• Auto and home insurance discounts.
• Childcare and cell phone discounts.
• Pet insurance and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing talented friends into the brighthush family.
• Scholarship programs and educational support.

All benefits are provided in accordance with the applicable plan or program and may change from time to time. For more detailed information, please contact your brighthush representative.

Location & Schedule

Location: USA brighthush Store 0677 Dallas, TX Schedule: Part‑time with flexible hours, including nights and weekends. Availability for occasional holiday shifts is a plus.

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values innovation, growth, and a shared commitment to excellence.

Apply to this job at brighthush

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other characteristic protected by law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Closing Statement

Join brighthush as a Part‑Time Customer Experience Coordinator and become a pivotal part of a team that transforms everyday shopping into memorable experiences. Your leadership, enthusiasm, and dedication will not only elevate our customers’ journeys but also pave the way for your own professional growth. If you’re ready to Apply for this job