Dynamic Customer Experience Coordinator – Front‑End Retail Excellence & Loyalty Program Champion

About brighthush

At brighthush, we’re redefining the retail experience by blending timeless style with unbeatable value. As a Fortune 100 leader in the off‑price retail sector, brighthush operates a global network of stores—including iconic brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx—across the United States, Canada, and Europe. Our mission is simple: deliver exceptional customer value while fostering a culture of innovation, inclusivity, and continuous growth.

We believe that every team member is a vital part of our success story. That’s why we invest heavily in professional development, mentorship, and a collaborative work environment that celebrates diversity and empowers individuals to reach their full potential. If you’re passionate about creating memorable customer moments, thrive in a fast‑paced retail setting, and want to grow your career with a global brand, brighthush is the place for you.

Position Overview

The Customer Experience Coordinator is the heartbeat of our front‑end operations. You’ll lead a dedicated team of Associates, ensuring that every customer interaction is seamless, personalized, and aligned with brighthush’s commitment to quality and loyalty. From managing daily POS coverage to coaching Associates on customer engagement techniques, you’ll play a pivotal role in driving sales, enhancing customer satisfaction, and upholding our brand standards.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming, organized, and engaging environment for both internal and external stakeholders. Model exemplary customer service and inspire your team to do the same.
• Promote a culture of honesty, integrity, and confidentiality across all interactions.
• Lead training and mentorship initiatives for front‑end Associates, focusing on personalized service, loyalty program promotion, and efficient POS operations.
• Assign and manage register responsibilities, ensuring adequate coverage and smooth workflow during peak periods.
• Address customer concerns promptly, turning potential issues into positive experiences.
• Ensure Associates adhere to store plans, prioritizing tasks effectively and maintaining high standards of cleanliness and organization.
• Communicate clearly with management and Associates, setting priorities, providing progress updates, and fostering a collaborative atmosphere.
• Facilitate recognition and constructive feedback, celebrating successes and encouraging continuous improvement.
• Collaborate with store leadership on training needs, performance metrics, and operational goals.
• Enforce compliance with labor laws, company policies, and safety protocols.
• Champion credit and loyalty programs, driving enrollment and usage.
• Support store shrink reduction initiatives and maintain a safe, secure environment.
• Perform additional duties as assigned to support overall store performance.

Essential Qualifications

• Minimum 1 year of retail experience with a proven track record of delivering outstanding customer service.
• At least 6 months of leadership or supervisory experience in a fast‑paced retail environment.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills with meticulous attention to detail.
• Ability to multi‑task and adapt to changing priorities or unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in POS systems and basic data entry.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and enrollment strategies.
• Background in store shrink reduction and loss prevention initiatives.
• Knowledge of safety and compliance standards within a retail setting.
• Previous exposure to brighthush’s brand portfolio and corporate culture.
• Demonstrated ability to analyze sales data and translate insights into actionable improvements.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong leadership presence, capable of motivating and guiding a diverse team.
• Effective problem‑solving skills, turning challenges into opportunities for growth.
• Adaptability to evolving retail trends and technology advancements.
• High emotional intelligence, fostering a supportive and inclusive work environment.
• Proficiency in Microsoft Office Suite and retail management software.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and unlocking potential. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher-level roles such as Store Manager, District Manager, or Corporate Operations.
• Mentorship from senior leaders who share their expertise and guide your career trajectory.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Opportunities to participate in special projects, such as store redesigns or new loyalty program rollouts.
• Continuous learning through webinars, workshops, and industry conferences.

Work Environment & Company Culture

brighthush is more than a retailer; it’s a community of passionate individuals who value creativity, collaboration, and personal growth. Our culture is built on:

• Inclusivity: We celebrate diverse perspectives and foster an environment where everyone feels respected and heard.
• Innovation: We encourage fresh ideas and reward creative solutions that enhance the customer journey.
• Transparency: Open communication channels ensure that every team member understands the company’s vision and their role in achieving it.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and wellness initiatives help you thrive both professionally and personally.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.94 to $18.44, your total compensation package will include:

• Competitive base salary with performance‑based incentives.
• Employee discount program across all brighthush brands.
• Comprehensive benefits for eligible employees: 401(k) with company match, health, dental, and vision plans, life and disability insurance, paid parental leave, and paid holidays.
• Additional perks such as childcare and cell phone discounts, pet insurance, legal assistance, and a credit union partnership.
• Professional development allowances and tuition reimbursement for relevant courses.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your unique talents and experiences can help us continue to deliver exceptional value to our customers.

Apply To This Job

Closing Statement

At brighthush, we believe that every customer interaction is an opportunity to create a memorable experience and build lasting loyalty. As a Customer Experience Coordinator, you’ll be at the forefront of this mission, guiding a team of Associates to deliver service that exceeds expectations. If you’re driven, customer‑focused, and eager to grow within a dynamic retail environment, we encourage you to apply today. Join us in shaping the future of retail and making a difference in the lives of our customers and colleagues alike.