Dynamic Customer Experience Coordinator – Retail Operations & Loyalty Program Champion at brighthush

About brighthush and the Retail Experience Revolution

At brighthush, we’re not just a retailer – we’re a community of passionate individuals who believe that every customer interaction is an opportunity to create lasting memories. As the world’s leading off‑price retailer, brighthush has built a reputation for delivering high‑quality merchandise at unbeatable prices while fostering an inclusive, collaborative culture that empowers employees to grow, learn, and thrive.

Whether you’re stepping into one of our bustling stores, working behind the scenes in a distribution center, or contributing from a global headquarters, you’ll find that brighthush is a place where curiosity is rewarded, diversity is celebrated, and every voice matters. We’re looking for a Customer Experience Coordinator who can help us elevate the in‑store journey, champion loyalty programs, and inspire a team of associates to deliver service that goes beyond expectations.

Why This Role Matters

As the frontline guardian of customer satisfaction, the Customer Experience Coordinator will shape the day‑to‑day experience for shoppers and associates alike. You’ll be the bridge between the store’s operational goals and the emotional connection customers feel when they walk through our doors. Your leadership will directly influence sales, repeat visits, and the overall brand perception of brighthush.

Key Responsibilities

• Lead by Example: Engage with customers, demonstrate best practices in service, and model the brand’s values of honesty, integrity, and respect.
• Team Management: Oversee a front‑of‑store team of associates, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Customer Loyalty Champion: Promote and educate customers on brighthush loyalty programs, ensuring they understand the benefits and how to maximize their experience.
• Training & Development: Design and deliver training sessions on customer service, merchandising, and POS usage; mentor associates to build confidence and skill.
• Operational Excellence: Maintain a clean, organized, and safe store environment; enforce store plan adherence and shrink reduction initiatives.
• Issue Resolution: Address customer concerns swiftly and professionally, turning potential complaints into opportunities for delight.
• Communication: Provide clear, timely updates to store management and associates; facilitate open dialogue to align priorities.
• Compliance & Safety: Ensure all labor laws, company policies, and safety protocols are followed; conduct regular safety briefings.
• Continuous Improvement: Partner with management to identify training gaps, process inefficiencies, and new initiatives that enhance the customer journey.
• Additional Duties: Perform any other tasks as assigned that support the store’s success and the brighthush mission.

Essential Qualifications

• Minimum of 1 year of retail experience with a proven track record of delivering exceptional customer service.
• At least 6 months of supervisory or leadership experience in a fast‑paced retail environment.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Team‑player mindset, capable of collaborating with peers and supervisors to achieve shared goals.
• Proficiency with POS systems and basic data entry.
• Flexible availability, including nights, weekends, and holidays.

Preferred Attributes

• Experience in a loyalty program or membership‑based retail setting.
• Background in training or coaching associates.
• Knowledge of safety regulations and store shrink reduction strategies.
• Proactive problem‑solving skills and a passion for continuous improvement.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and develop a high‑performing team.
• Analytical Thinking: Comfortable reviewing metrics, identifying trends, and implementing data‑driven solutions.
• Communication: Clear, concise, and persuasive in both written and verbal interactions.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Integrity: Uphold confidentiality, ethical standards, and brand values at all times.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher‑level roles in store management, operations, or corporate functions.
• Mentorship from seasoned leaders who have navigated the retail landscape and can provide guidance on career progression.
• Cross‑functional training that exposes you to merchandising, supply chain, and marketing initiatives.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
• Continuous learning resources, including online courses, workshops, and certifications relevant to retail operations.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and innovation. You’ll find a workplace where:

• Employees are encouraged to share ideas and challenge the status quo.
• Diversity is celebrated, and every team member’s unique perspective is valued.
• Work‑life balance is supported through flexible scheduling and generous time‑off policies.
• Recognition is a daily practice, with peer‑to‑peer shout‑outs, manager commendations, and company‑wide awards.
• Safety is paramount, with rigorous protocols and a culture of proactive hazard identification.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, your total compensation package will include:

• Competitive base pay that reflects your experience and performance.
• Employee discount on brighthush merchandise.
• Health, dental, and vision coverage (subject to eligibility).
• 401(k) plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental and emotional well-being.
• Childcare and cell‑phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing talented peers into the brighthush family.
• Additional benefits such as adoption assistance, short‑ and long‑term disability, and life insurance for eligible employees.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we’d love to hear from you. Submit your application through the link below and join a team that values innovation, integrity, and impact.

Apply to this job

Location

2952 Golf Road, Delafield, WI 53018 – brighthush Store 0220

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status.