Dynamic Customer Experience Coordinator – Retail Operations & Loyalty Program Leadership at brighthush

Introduction: Join brighthush, the Trailblazer in Off‑Price Retail

At brighthush, we’re redefining the way people shop for style and value. As a Fortune 100 leader in the off‑price retail sector, brighthush operates a global network of flagship stores, distribution centers, and home‑office hubs that bring high‑quality merchandise to millions of customers every year. Our culture is built on innovation, inclusivity, and a relentless focus on delivering an unforgettable customer experience. If you’re passionate about retail, thrive in a fast‑paced environment, and want to grow your career while making a real impact, brighthush is the place for you.

Why This Role Matters

The Customer Experience Coordinator is the linchpin between our front‑line associates and the customers they serve. This role ensures that every shopper leaves brighthush feeling valued, informed, and eager to return. By leading a team of associates, you’ll shape the daily rhythm of the store, champion loyalty programs, and uphold the brand’s commitment to honesty, integrity, and safety.

Key Responsibilities

• Team Leadership & Development: Oversee a dynamic group of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Service Excellence: Model and coach associates on personalized service, prompt problem resolution, and promotion of loyalty programs.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s merchandising standards.
• Training & Mentorship: Design and deliver training sessions on customer engagement, POS usage, and brand values; provide ongoing feedback and performance reviews.
• Communication & Collaboration: Serve as the primary liaison between associates and management, conveying priorities, updates, and recognition.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols; promote a safe, respectful workplace for all.
• Program Promotion: Drive adoption of credit and loyalty programs, ensuring associates can effectively communicate benefits to shoppers.
• Loss Prevention & Shrink Reduction: Participate in initiatives that reduce shrinkage and protect inventory.
• Continuous Improvement: Identify operational bottlenecks, propose solutions, and implement best practices to elevate the customer experience.
• Other Duties: Perform additional tasks as assigned by store management to support overall store performance.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Proven ability to multitask in a high‑energy, fast‑paced retail environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and the ability to remain calm under pressure.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability for a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and loyalty program promotion.
• Background in loss prevention or inventory management.
• Prior training or coaching experience.
• Knowledge of labor laws and compliance requirements.
• Demonstrated commitment to fostering an inclusive and respectful workplace.

Core Skills & Competencies

• Leadership & Coaching: Ability to inspire, mentor, and develop a high‑performing team.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Problem‑Solving: Quick thinking and decisive action to resolve customer concerns and operational challenges.
• Communication: Clear, concise, and persuasive communication with associates, customers, and management.
• Organizational Acumen: Strong planning, prioritization, and time‑management skills.
• Integrity & Ethics: Upholding honesty, confidentiality, and ethical standards in all interactions.
• Technology Proficiency: Comfortable using POS systems, inventory software, and basic office tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for senior management roles.
• Access to brighthush’s comprehensive training programs covering retail operations, leadership, and customer engagement.
• Mentorship from seasoned executives who have shaped the brand’s success.
• Opportunities to cross‑train in merchandising, loss prevention, and e‑commerce support.
• Clear career pathways to roles such as Store Manager, District Manager, or Regional Operations Lead.

Work Environment & Company Culture

brighthush is more than a retailer; it’s a community of passionate, diverse individuals who share a common goal: to deliver outstanding value and service. Our culture is defined by:

• Inclusivity: A welcoming environment where every voice is heard and respected.
• Collaboration: Cross‑functional teamwork that drives innovation and operational excellence.
• Continuous Learning: Ongoing training, workshops, and knowledge sharing.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies for personal and family needs.

Compensation & Benefits Overview

While the starting hourly rate for this role ranges from $13.00 to $13.50, your total compensation package will be shaped by your experience, performance, and the store’s success. Typical benefits for eligible employees include:

• Competitive base salary with performance‑based incentives.
• 401(k) retirement plan with company match for eligible employees.
• Health, dental, and vision insurance options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phone plans, and pet insurance.
• Professional development stipend and tuition reimbursement.
• Employee assistance program (EAP) and wellness resources.
• Referral bonuses for bringing in top talent.

How to Apply

Ready to elevate your retail career and join a team that values innovation, integrity, and customer delight? Submit your application through our career portal or click the link below to start your journey with brighthush.

Apply to this position now

We’re an Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds, identities, and experiences. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Conclusion: Make Your Mark at brighthush

As a Customer Experience Coordinator, you’ll be at the heart of brighthush’s mission to deliver exceptional value and service to every shopper. Your leadership will shape the daily rhythm of the store, empower associates, and drive loyalty program success. If you’re ready to take on a role that blends people skills, operational excellence, and growth potential, we invite you to apply today and become part of the brighthush family.