Dynamic Customer Experience Coordinator – Front‑End Store Leadership, Loyalty Program Champion, and Team Development Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 10,000 stores worldwide, we blend a deep understanding of consumer trends with a relentless focus on customer delight. Our mission is simple: to make every shopping experience memorable, effortless, and rewarding. At brighthush, we believe that our people are the heart of our success, and we invest heavily in their growth, well‑being, and professional fulfillment.

Why Join brighthush?

When you step into a brighthush store, you’re stepping into a vibrant ecosystem where creativity, collaboration, and customer obsession converge. We celebrate diversity, champion continuous learning, and empower our associates to take ownership of their careers. Whether you’re working in one of our flagship locations, a distribution center, or a retail outlet, you’ll find:

• Opportunities to lead and mentor a high‑performing team.
• Hands‑on experience with cutting‑edge POS systems and loyalty platforms.
• Access to internal training programs, workshops, and leadership development tracks.
• A culture that rewards initiative, integrity, and a passion for service.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the frontline ambassador of our brand. Your primary responsibility will be to ensure that every customer who walks through our doors receives prompt, courteous, and personalized service. You will lead a team of associates, drive loyalty program enrollment, maintain store cleanliness, and uphold the highest standards of safety and compliance.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end associates to deliver exceptional customer service.
• Model exemplary customer interactions by engaging with shoppers, answering questions, and promoting loyalty programs.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Assign registers, manage POS coverage, and coordinate breaks to ensure seamless customer flow.
• Address customer concerns and resolve issues promptly, turning potential complaints into opportunities for delight.
• Collaborate with store management to align associate activities with the store plan and strategic priorities.
• Communicate clearly and effectively with both management and associates, providing progress updates and constructive feedback.
• Partner with leadership to identify training needs, develop coaching plans, and elevate associate performance.
• Ensure compliance with all labor laws, company policies, and safety procedures.
• Promote credit and loyalty programs, driving enrollment and usage to support store revenue goals.
• Participate in shrink reduction initiatives, monitoring inventory accuracy and reporting discrepancies.
• Champion a culture of honesty, integrity, and confidentiality in all interactions.
• Support store safety initiatives, conduct regular safety checks, and enforce safe work practices.
• Perform additional duties as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills, with a knack for building rapport with customers and teammates.
• Adaptability to changing priorities, unexpected situations, and dynamic store environments.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional partners.
• Demonstrated ability to train, coach, and develop associates.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Background in store operations, inventory control, or loss prevention.
• Leadership training or certification in customer service excellence.
• Fluency in multiple languages to serve a diverse customer base.
• Prior experience in a high‑volume retail environment.

Core Skills & Competencies

• Customer‑centric mindset with a passion for exceeding expectations.
• Strong problem‑solving skills and a proactive approach to challenges.
• Effective coaching and mentoring abilities, fostering growth and confidence in associates.
• Data‑driven decision making, using metrics to guide performance improvements.
• Resilience and composure under pressure, maintaining professionalism at all times.
• Commitment to safety, compliance, and ethical conduct.
• Technological proficiency with retail software, POS, and loyalty platforms.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater leadership responsibilities. As a Customer Experience Coordinator, you’ll have access to:

• Internal leadership development programs that cover advanced customer service, team management, and strategic planning.
• Cross‑functional training sessions in merchandising, inventory management, and loss prevention.
• Mentorship from senior leaders who share their insights and career journeys.
• Opportunities to transition into store management, operations, or corporate roles.
• Continuous learning resources, including e‑learning modules, workshops, and industry conferences.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and energetic work environment. We celebrate individuality, encourage open communication, and reward initiative. Our culture is built on:

• Respect for diversity and inclusion, ensuring every voice is heard.
• Transparent communication channels between associates and leadership.
• Recognition programs that celebrate achievements and milestones.
• Community engagement initiatives that give back to the neighborhoods where we operate.
• Continuous improvement mindset, where feedback is valued and acted upon.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $18.00 to $18.50 per hour, commensurate with experience and skill level. In addition to base pay, brighthush provides a comprehensive benefits package that includes:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program (EAP) for personal and professional support.
• Discounts on brighthush merchandise and partner products.
• Childcare and cell phone discount programs.
• Pet and legal insurance options.
• Credit union membership and financial wellness resources.
• Short‑ and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship programs and tuition reimbursement for eligible employees.
• Auto and home insurance discounts.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your HR representative.

Location & Schedule

Position: Customer Experience Coordinator Location: brighthush Store 1186, Brooklyn, NY Schedule: Flexible – includes nights, weekends, and holidays as required.

How to Apply

Ready to elevate your career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush family.

Apply to this Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military service. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Join brighthush – Where Every Customer Experience Matters

As a Customer Experience Coordinator, you will be at the forefront of creating unforgettable moments for our shoppers. Your leadership will shape the store’s culture, drive loyalty, and inspire a team that thrives on service excellence. If you are passionate about retail, eager to develop your leadership skills, and ready to contribute to a dynamic, growth‑oriented organization, we encourage you to apply today. Let’s build brighter futures together at brighthush.