Dynamic Front‑End Customer Experience Coordinator – Loyalty Program Champion & Retail Excellence Leader at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, redefining how shoppers discover premium fashion, home décor, and lifestyle products at unbeatable prices. With a vibrant network of more than 200 stores across the United States and a growing international footprint, brighthush has become synonymous with quality, value, and an unforgettable in‑store experience. Our success is built on relentless innovation, an unwavering focus on customer delight, and a culture that celebrates diversity, collaboration, and continuous learning. As a Fortune 100 organization, we empower every employee to grow, thrive, and make a tangible impact on the shopping journey of millions of customers worldwide.

Why brighthush is the Place to Build Your Career

At brighthush, we believe that exceptional customer service is the cornerstone of our success. We’re looking for a passionate, results‑driven individual to lead our front‑end team and elevate the in‑store experience. In this role, you’ll have the opportunity to:

• Shape the daily customer journey and drive loyalty program adoption.
• Mentor and develop a high‑performing team of associates.
• Collaborate with store leadership to align operations with corporate strategy.
• Enjoy a supportive, inclusive work environment that rewards initiative and creativity.
• Benefit from a comprehensive benefits package, competitive pay, and clear career advancement pathways.

Key Responsibilities

As the Customer Experience Coordinator, you will be the face of brighthush’s commitment to outstanding service. Your day‑to‑day duties will include:

• Front‑End Leadership: Oversee the front‑end team, ensuring that every associate delivers prompt, courteous service and promotes our loyalty programs.
• Customer Engagement: Lead by example by engaging with customers, addressing their needs, and turning every interaction into a memorable experience.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Training & Development: Design and deliver training sessions on front‑end principles, customer personalization, and loyalty program benefits. Mentor associates to build confidence and skill.
• POS & Staffing Management: Assign registers, support POS coverage, and coordinate breaks to ensure seamless operations.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for loyalty and satisfaction.
• Operational Excellence: Ensure associates execute tasks in line with the store plan, prioritizing as needed and communicating updates to management.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols. Promote a safe, respectful environment for both customers and staff.
• Performance Metrics: Partner with store management to track key performance indicators such as sales, customer satisfaction scores, and shrink reduction goals.
• Continuous Improvement: Identify areas for improvement, propose solutions, and implement best practices to enhance the customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual merchandising standards.
• Excellent communication skills, both verbal and written, with a keen eye for detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proven track record of coaching and developing team members.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Commitment to brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with loyalty program promotion and membership enrollment.
• Knowledge of POS systems and retail analytics tools.
• Background in loss prevention and shrink reduction initiatives.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating positive, personalized experiences that drive loyalty.
• Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
• Analytical Thinking: Use data and metrics to inform decisions and improve performance.
• Problem‑Solving: Quickly identify root causes of issues and implement effective solutions.
• Collaboration: Work seamlessly with cross‑functional teams, from merchandising to loss prevention.
• Adaptability: Thrive in a fast‑paced retail environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you will:

• Gain exposure to senior leadership and strategic initiatives.
• Participate in leadership development programs and mentorship.
• Access cross‑departmental training to broaden your skill set.
• Be considered for advancement to Store Manager, District Manager, or corporate roles.
• Benefit from a culture that rewards innovation, initiative, and results.

Work Environment & Culture

Our stores are more than just retail spaces; they’re vibrant communities where employees feel valued and empowered. At brighthush, you’ll experience:

• A collaborative, inclusive culture that celebrates diversity.
• Open communication channels and an open‑door policy.
• Regular team building events and recognition programs.
• Access to employee resource groups and community outreach initiatives.
• A focus on work‑life balance, with flexible scheduling and supportive policies.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your actual compensation will reflect your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance (with HSA and FSA options).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise, cell phones, and pet insurance.
• Wellness programs, including an Employee Assistance Program (EAP) and smoking cessation support.
• Childcare and adoption assistance programs.
• Professional development stipends and tuition reimbursement.
• Recognition and bonus programs tied to performance and store goals.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role through our careers portal.

brighthush is an Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

We look forward to discovering how your passion for customer service and leadership can help us continue to set the standard for retail excellence.