Dynamic Retail Customer Experience Coordinator – Full Time – Lead Store Engagement, Team Excellence, and Operational Excellence at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, redefining how shoppers discover style and value. With a presence in more than 25 countries, we curate a mix of high‑quality merchandise that empowers everyday consumers to shop smartly without compromising on fashion or function. Our mission is simple yet powerful: deliver an unforgettable shopping experience that blends affordability with exceptional service.

At brighthush, every associate is empowered to make a difference. From the moment a customer steps through the door to the moment they leave with a smile, we strive to create moments that resonate. Our culture prizes innovation, collaboration, and continuous learning, and we are committed to diversity, inclusion, and employee growth so that every team member can thrive, learn, and advance within a supportive environment.

Why brighthush is the Place to Grow Your Career

As a Retail Customer Experience Coordinator, you will be the heartbeat of our in‑store operations. You’ll lead a dynamic team, shape customer interactions, and drive initiatives that elevate both satisfaction and profitability. Here’s what makes this role uniquely rewarding:

• Hands‑on Leadership: Directly influence store performance and culture in a fast‑paced retail setting.
• Mentorship & Development: Coach associates to reach their full potential, fostering a high‑performing team.
• Strategic Impact: Shape merchandising, loyalty programs, and operational processes that set industry standards.
• Inclusive Culture: Thrive in a workplace that celebrates diversity, creativity, and initiative.
• Growth Path: Access to structured leadership programs, cross‑functional projects, and clear career progression.
• Competitive Compensation: Earn a salary that reflects your expertise, complemented by a comprehensive benefits package.

Key Responsibilities

Your day‑to‑day role will encompass a blend of people management, operational excellence, and customer‑centric initiatives. Below are the core responsibilities you’ll master:

• Customer Experience Leadership: Model courteous, proactive, and personalized interactions, setting the tone for the entire store.
• Team Management: Oversee front‑of‑store associates, assign registers, coordinate breaks, and ensure seamless POS coverage.
• Training & Development: Design, deliver, and assess training modules focused on product knowledge, service standards, and loyalty program promotion.
• Operational Excellence: Maintain a clean, organized, and visually appealing store that aligns with brand merchandising standards.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into loyalty opportunities.
• Performance Management: Conduct regular reviews, provide constructive feedback, and recognize outstanding contributions.
• Compliance & Safety: Ensure adherence to labor laws, store policies, and safety protocols, fostering a secure environment for staff and shoppers.
• Collaboration with Leadership: Partner with store managers to identify training needs, set priorities, and track progress toward key performance indicators.
• Program Promotion: Drive enrollment and usage of credit and loyalty programs to support store profitability.
• Shrink & Loss Prevention: Participate in initiatives that reduce shrinkage, monitor inventory, report discrepancies, and reinforce loss‑prevention practices.
• Continuous Improvement: Suggest and implement process enhancements that elevate the customer experience and operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising techniques and visual display standards.
• Proven ability to multitask in a high‑volume, fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proficiency in POS systems and retail software; experience with loyalty program platforms is a plus.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Commitment to fostering an inclusive, respectful, and high‑performance culture.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a large, multi‑brand retail environment similar to brighthush’s portfolio.
• Background in loss prevention or inventory management.
• Leadership training or certification in customer service excellence.
• Fluency in additional languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that drive loyalty.
• Leadership Presence: Ability to inspire, coach, and motivate a team toward shared goals.
• Analytical Thinking: Use data and metrics to assess performance and identify improvement opportunities.
• Problem‑Solving: Resolve customer and operational issues efficiently and creatively.
• Adaptability: Thrive in a dynamic retail environment with evolving priorities.
• Integrity & Ethics: Uphold honesty, confidentiality, and compliance with all policies.
• Communication: Clear, concise, and persuasive verbal and written communication.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Retail Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for store management or corporate roles.
• Mentorship from senior leaders who share insights and experiences.
• Cross‑functional projects that broaden your skill set in merchandising, operations, and analytics.
• Regular performance reviews that align your career aspirations with organizational needs.
• Opportunities to lead initiatives that shape the future of brighthush’s customer experience strategy.

Work Environment & Culture

brighthush’s culture is defined by:

• Diversity & Inclusion: A workforce that reflects the communities we serve, fostering creativity and innovation.
• Collaboration: Open communication channels that encourage teamwork across all levels.
• Recognition: A robust program that celebrates achievements, from daily wins to milestone accomplishments.
• Employee Well‑Being: Resources such as Employee Assistance Programs, wellness initiatives, and flexible scheduling to support work‑life balance.
• Community Engagement: Opportunities to give back through volunteer programs and charitable partnerships.

Compensation & Benefits

While specific figures may vary by location and experience, brighthush offers a competitive salary package that reflects the value of your contributions. In addition, you will enjoy a comprehensive benefits suite, including:

• Health, dental, and vision insurance with options for family coverage.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discount program across all brighthush brands.
• Life and disability insurance options.
• Employee assistance and wellness programs.
• Professional development and tuition reimbursement opportunities.
• Additional perks such as pet insurance, legal assistance, and credit union access.

How to Apply

Ready to elevate the customer experience and lead a high‑performing team at brighthush? Submit your application through our careers portal or click the link below to start your journey with us.

Apply to this role

Location

USA – brighthush Store 1006, Lima, OH

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

Final Thoughts

As a Retail Customer Experience Coordinator at brighthush, you will be at the heart of our mission to deliver outstanding value and service to millions of shoppers worldwide. Your leadership will shape the daily interactions that define our brand, and your growth will be supported by a culture that values learning, innovation, and collaboration. If you are passionate about retail, customer service, and leading teams to success, we invite you to apply and become part of the brighthush family.