Seasoned Retail Customer Experience Coordinator – Front‑Store Operations & Loyalty Program Champion – Elevate Guest Journeys at brighthush

Welcome to brighthush – Where Every Visit Feels Like a Treasure Hunt

At brighthush, we’re not just a retailer; we’re a movement that reimagines the way people shop. By blending timeless style with unbeatable value, we bring fresh, high‑quality merchandise to customers across the country, turning every store visit into an exciting treasure hunt. Our commitment to innovation, sustainability, and community engagement sets us apart in a crowded marketplace. When you join brighthush, you become part of a vibrant, inclusive culture that celebrates creativity, teamwork, and continuous growth.

Why This Role Matters

The Retail Customer Experience Coordinator is the heartbeat of our front‑store operations. In this role, you’ll shape the daily experience of thousands of shoppers, empower associates to deliver world‑class service, and drive the adoption of our loyalty program. You’ll blend leadership, operational excellence, and a passion for customer delight to create a store environment that feels both welcoming and efficient.

Key Responsibilities

• Customer Experience Leadership: Champion a culture of warmth, honesty, and integrity. Engage with shoppers, greet them with a smile, and guide them through personalized service.
• Team Management: Oversee a team of associates at the front of the store. Assign registers, coordinate breaks, and ensure seamless POS coverage.
• Training & Mentorship: Design and deliver training modules on front‑end principles, customer personalization, and loyalty program promotion. Mentor associates to build confidence and skill.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment. Ensure associates follow the store plan and prioritize tasks effectively.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into positive experiences.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols. Promote a safe environment for both customers and staff.
• Performance & Feedback: Communicate progress, provide constructive feedback, and celebrate achievements. Partner with management to refine training and operational strategies.
• Program Promotion: Drive adoption of credit and loyalty programs, ensuring associates are well‑versed in benefits and enrollment processes.
• Loss Prevention & Shrink Reduction: Support store initiatives to minimize shrinkage and protect inventory.
• Additional Duties: Execute any other responsibilities assigned by management to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with a strong focus on customer service.
• At least 6 months of leadership or supervisory experience.
• Flexible availability, including nights, weekends, and holidays.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven teamwork mindset, collaborating effectively with peers and supervisors.
• Demonstrated ability to train and develop others.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and retail analytics.
• Background in loss prevention or inventory control.
• Prior exposure to a fast‑paced, high‑volume retail environment.
• Leadership training or certification in retail operations.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team.
• Problem‑Solving: Quick thinker who resolves issues with calm and confidence.
• Data‑Driven Decision Making: Comfortable interpreting sales metrics and operational data.
• Adaptability: Thrives in dynamic environments and embraces change.
• Communication: Clear, concise, and persuasive in both verbal and written forms.
• Time Management: Prioritizes tasks effectively while maintaining high service standards.
• Integrity: Upholds confidentiality and ethical conduct at all times.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the retail landscape. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory control, and loss prevention.
• Mentorship from seasoned executives who share insights on strategic retail operations.
• Opportunities to lead special projects, such as seasonal promotions or store redesign initiatives.
• Access to internal job boards and a clear promotion path to senior management positions.

Work Environment & Culture Highlights

brighthush is built on a foundation of respect, collaboration, and innovation. Our culture is defined by:

• Diversity & Inclusion: We celebrate differences and foster an environment where every voice is heard.
• Open Door Policy: Transparent communication between staff and leadership encourages continuous improvement.
• Team Spirit: We celebrate collective achievements and support each other’s growth.
• Employee Recognition: Regular awards and shout‑outs highlight outstanding performance.
• Community Engagement: We partner with local charities and volunteer initiatives to give back.

Compensation & Benefits

We offer a competitive starting wage of $17.00 to $17.50 per hour, commensurate with experience and skill level. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and family support programs.
• Employee assistance program (EAP) for mental health and well‑being.
• Continuing education and tuition reimbursement for career‑related courses.
• Flexible work arrangements and scheduling options.
• Discounts on childcare, pet care, and legal services.
• Access to a credit union and financial planning resources.

All benefits are subject to eligibility criteria and may be updated periodically. For detailed information, please contact your brighthush representative.

How to Apply

Ready to elevate your retail career? Join a team that values innovation, customer delight, and personal growth. Submit your application today and become a pivotal part of brighthush’s success story.

Apply Here

Location & Schedule

Address: 88 Dunning Rd, Middletown, NY, USA Store: brighthush Store 0652 Schedule: Flexible, including nights, weekends, and holidays.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Additional Information

Applicants with arrest or conviction records will be considered for employment. For more details on our hiring policies and benefits, please reach out to your brighthush representative.

Apply for this job