Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist at brighthush

About brighthush

Welcome to brighthush, the global leader in off‑price retail, where style meets savings and every customer interaction is an opportunity to create lasting value. With a presence in more than 1,000 stores across the United States and a reputation for innovation, diversity, and community impact, brighthush is more than a retailer—it’s a movement that empowers shoppers, employees, and partners alike.

Why Join brighthush?

At brighthush, we believe that the heart of our success lies in the people who bring our vision to life. As a Retail Customer Experience Coordinator, you’ll be at the forefront of shaping unforgettable in‑store moments, leading a team of passionate associates, and driving loyalty programs that keep customers coming back. If you thrive in a fast‑paced environment, love coaching others, and are passionate about delivering world‑class service, brighthush offers you a platform to grow, learn, and make a real impact.

Key Responsibilities

• Customer Experience Champion: Lead by example, engaging with every guest to ensure a warm, welcoming, and personalized shopping experience.
• Team Leadership & Development: Mentor and coach front‑end associates, providing real‑time feedback, training on merchandising, and guidance on loyalty program promotion.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized store environment that reflects brighthush standards.
• Issue Resolution: Address customer concerns promptly, turning potential challenges into opportunities for delight.
• Strategic Communication: Collaborate with store management to set priorities, share progress updates, and align on performance metrics.
• Compliance & Safety: Ensure all labor laws, company policies, and safety protocols are followed, fostering a secure environment for both customers and staff.
• Program Promotion: Drive the adoption of credit and loyalty programs, educating associates and customers on benefits and incentives.
• Loss Prevention & Shrink Reduction: Participate in initiatives that protect inventory and revenue, supporting the store’s financial health.
• Continuous Improvement: Identify opportunities to streamline processes, enhance customer flow, and elevate the overall store experience.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proven track record of coaching and developing team members.
• Flexible schedule availability, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in loss prevention or inventory control.
• Data‑driven mindset with the ability to analyze sales metrics and customer feedback.
• Knowledge of labor regulations and safety standards.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management (CRM)
• Conflict Resolution & Problem Solving
• Time Management & Prioritization
• Analytical Thinking & Decision Making
• Adaptability & Resilience
• Digital Literacy – POS, inventory, and loyalty platforms

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. Starting as a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that refine your coaching, communication, and strategic planning skills.
• Cross‑functional training in merchandising, inventory management, and digital commerce.
• Mentorship from senior leaders who champion your growth and provide real‑world insights.
• Clear progression routes to roles such as Store Manager, District Manager, or regional leadership positions.
• Opportunities to lead special projects, such as store redesigns, community outreach initiatives, or sustainability programs.

Work Environment & Culture at brighthush

Our culture is built on the pillars of integrity, collaboration, and continuous improvement. You’ll find:

• A supportive, inclusive environment that values diverse perspectives.
• Open communication channels, from daily huddles to quarterly town halls.
• Recognition programs that celebrate both individual and team achievements.
• Community engagement initiatives that allow you to give back and connect with local partners.
• A focus on work‑life balance, with flexible scheduling and supportive policies.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, your total compensation package includes:

• Competitive base salary with performance‑based incentives.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision plans (including HSA and FSA options).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death & dismemberment benefits.
• Auto and home insurance discounts.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Referral bonuses for bringing talented peers into the brighthush family.

Our Commitment to Diversity & Inclusion

brighthush is proud to be an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive workplace where every employee can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to elevate your career and make a tangible difference in the lives of shoppers? Click the link below to submit your application and join the brighthush family.