Senior Enterprise Customer Success Manager – Driving Growth, Innovation, and Exceptional Service for Trade Service Leaders

About brighthush

At brighthush, we are redefining the way trade service companies manage their operations, customer relationships, and growth. Our mission is simple yet powerful: empower the hardest‑working professionals in the industry with technology that transforms their businesses, improves their service delivery, and unlocks new revenue streams. We believe that every trade service company—whether a small family‑owned contractor or a large regional enterprise—deserves a partner that listens, adapts, and delivers measurable value.

Our platform is built on a foundation of real‑world experience, data‑driven insights, and a relentless focus on customer success. We partner with our clients from the moment they sign on to the point where they become industry leaders. As a result, our team is a blend of seasoned experts, creative problem‑solvers, and passionate advocates who thrive on turning challenges into opportunities.

When you join brighthush, you become part of a culture that celebrates individuality, encourages continuous learning, and rewards high performance. We are a fast‑growing, technology‑driven company that values diversity, equity, and inclusion. Our people are our greatest asset, and we invest heavily in their professional development, well‑being, and long‑term career success.

Key Responsibilities

As the Senior Enterprise Customer Success Manager, you will be the linchpin between brighthush’s most valuable clients and our product, support, and sales teams. Your role will be both strategic and hands‑on, ensuring that each enterprise account achieves its business objectives while maximizing the value of our platform.

• Portfolio Management: Own a portfolio of approximately 40 high‑touch enterprise accounts, each with complex operational needs and significant revenue potential.
• Customer Advocacy: Serve as the primary advocate for your clients, understanding their business goals, pain points, and success metrics.
• Strategic Engagement: Conduct regular executive‑level meetings, workshops, and product demos to uncover opportunities for upsell, cross‑sell, and expansion.
• Data‑Driven Insights: Analyze usage data, KPI trends, and customer feedback to identify actionable insights that drive product adoption and customer satisfaction.
• Problem Solving: Collaborate with product, engineering, and support teams to design out‑of‑the‑box solutions that resolve complex operational challenges.
• Segmentation & Growth: Segment accounts into growth buckets, prioritize high‑value opportunities, and develop tailored expansion plans.
• Mentorship: Coach and mentor new hires and non‑enterprise team members, sharing best practices and fostering a culture of continuous improvement.
• Process Improvement: Identify gaps in our customer journey and propose enhancements to both product features and internal processes.
• Travel: Travel up to 15% of the time nationwide to meet clients, attend industry events, and represent brighthush at conferences.

Essential Qualifications

• Minimum 4 years of experience in account management, customer success, or project management within a B2B technology environment.
• Proven track record of managing multiple high‑value accounts simultaneously while maintaining meticulous attention to detail.
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into actionable strategies.
• Excellent communication skills—both written and verbal—capable of engaging with C‑suite executives, technical teams, and frontline staff.
• Self‑starter who thrives in an entrepreneurial, fast‑paced environment and demonstrates leadership, motivation, and collaboration.
• Adaptability, resilience, and a solution‑oriented approach to problem solving.
• Comfortable with travel (≤15% nationwide) and flexible scheduling to accommodate client needs.

Preferred Qualifications

• Experience working with enterprise‑grade SaaS platforms in the construction, HVAC, or home‑service sectors.
• Background in project management (PMP, Agile, or similar certifications) and a history of delivering projects on time and within budget.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of industry‑specific regulations, compliance standards, and market trends.
• Track record of driving revenue growth through upsell, cross‑sell, and expansion initiatives.
• Experience mentoring junior team members and leading cross‑functional workshops.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Relationship Building: Proven skill in building trust with senior stakeholders and fostering long‑term partnerships.
• Project Management: Expertise in planning, executing, and monitoring projects with clear deliverables and timelines.
• Data Literacy: Comfortable working with large datasets, generating reports, and presenting insights to non‑technical audiences.
• Negotiation & Influence: Skilled at negotiating contracts, renewal terms, and expansion agreements.
• Collaboration: Strong cross‑functional teamwork with product, engineering, support, and sales.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and turning feedback into action.

Career Growth & Learning

At brighthush, we believe that your career should evolve as rapidly as the industry. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a larger portfolio and shaping the overall customer strategy.
• Lead cross‑functional initiatives that influence product development, go‑to‑market strategy, and global expansion.
• Participate in leadership training programs, executive coaching, and industry conferences.
• Access a comprehensive learning library, including courses on advanced analytics, sales enablement, and customer experience design.
• Earn certifications in customer success, project management, or data analytics through our partnership with leading educational platforms.

Culture & Work Environment

brighthush is built on a foundation of transparency, collaboration, and a shared commitment to excellence. Our culture is defined by:

• Innovation: We encourage experimentation, reward creative solutions, and celebrate failures as learning opportunities.
• Inclusivity: We actively recruit and support people from underrepresented groups, ensuring diverse perspectives drive our decisions.
• Work‑Life Balance: Flexible work hours, remote options, and generous time‑off policies help you maintain a healthy balance.
• Community: Regular town‑hall meetings, hackathons, and social events foster a sense of belonging and camaraderie.
• Recognition: Peer‑nominated awards, performance bonuses, and public shout‑outs keep morale high and achievements celebrated.

Compensation & Benefits

While specific figures may vary by location and experience, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Annual performance bonus tied to individual and company metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage (100% employer paid for employees, 90% for dependents).
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for tax‑advantaged medical expenses.
• 401(k) plan with company match.
• Telehealth services and wellness programs, including gym memberships and mental health resources.
• Parental leave, fertility support, adoption reimbursement, and pet insurance.
• Legal advisory services, financial planning tools, and a generous paid time‑off policy.

How to Apply

Ready to take the next step in your career and help shape the future of the trade service industry? Join brighthush and become part of a team that values innovation, collaboration, and customer impact.

To apply, please submit your resume and a cover letter outlining why you’re the ideal fit for this role. We look forward to learning how your experience and passion align with our mission.