Empathetic Customer Service Agent – Digital Health & Insurance Support – All Genders (brighthush)

Welcome to brighthush – Where Digital Health Meets Exceptional Service

At brighthush, we are redefining the way people protect their smiles, pets, and health through innovative, user‑friendly digital insurance solutions. Our flagship product, brighthush, offers comprehensive dental supplementary coverage that fits seamlessly into everyday life. With a growing community of over 265,000 satisfied customers across Germany, we are on a mission to make preventive care accessible, transparent, and hassle‑free.

We are looking for a compassionate, proactive, and tech‑savvy Customer Service Agent to join our dynamic team. If you thrive in a fast‑paced environment, love solving problems, and want to make a tangible impact on people’s health journeys, brighthush is the place for you.

Key Responsibilities

• Customer Communication: Handle inbound and outbound inquiries via phone, email, and chat with professionalism and empathy.
• First‑Line Support: Serve as the primary point of contact for existing customers, addressing questions about dental supplementary plans, policy details, and claim processes.
• Knowledge Management: Contribute to the creation, review, and continuous improvement of our digital knowledge base, ensuring information is accurate, up‑to‑date, and easily accessible.
• Process & Journey Optimization: Identify bottlenecks, propose automation solutions, and collaborate with cross‑functional teams to streamline the customer experience.
• Data Accuracy & Reporting: Maintain meticulous records of customer interactions, update CRM entries, and generate regular reports to track key performance indicators.
• Team Collaboration: Participate in weekly huddles, share insights, and support colleagues in achieving shared goals.

Essential Qualifications

• Experience in Customer Support: Minimum 1 year of hands‑on experience in a customer‑facing role, preferably within insurance, finance, or health services.
• Language Proficiency: Native‑level German (C1 or higher) and fluent English, both written and spoken.
• Organizational & Communication Skills: Ability to manage multiple tasks, prioritize effectively, and communicate clearly with diverse stakeholders.
• Technical Aptitude: Comfortable using MS Office (Word, Excel, PowerPoint) and CRM systems; quick learner of new software.
• Team Spirit & Flexibility: Demonstrated willingness to collaborate, adapt to changing priorities, and contribute to a positive team culture.

Preferred Qualifications

• Dental Knowledge: Basic understanding of dental terminology, procedures, and insurance coverage.
• Insurance Acumen: Curiosity about insurance products and a desire to deepen knowledge in the field.
• Experience with automation tools or process improvement frameworks (e.g., Lean, Six Sigma).
• Previous exposure to digital health platforms or InsurTech ecosystems.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Problem‑Solving: Analytical thinking to diagnose issues quickly and propose effective solutions.
• Adaptability: Thrives in a rapidly evolving environment and embraces continuous learning.
• Attention to Detail: Accuracy in data entry, documentation, and compliance adherence.
• Collaboration: Works seamlessly with product, marketing, and technical teams to align on customer needs.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You will have access to a generous annual learning budget of €750, covering courses, certifications, and industry conferences. Our 360‑degree feedback system ensures you receive constructive insights from peers, managers, and customers, fostering continuous improvement.

As we scale, you will have the chance to move into specialized roles such as Process Improvement Lead, Product Support Specialist, or Customer Success Manager. We encourage internal mobility and support career transitions with mentorship and tailored development plans.

Work Environment & Company Culture

brighthush is headquartered in the vibrant heart of Berlin, but we embrace a hybrid work model that allows you to work from home or our modern office in Mitte. We value diversity, inclusivity, and a global mindset – our team spans 43 countries and communicates primarily in English to ensure everyone feels included.

We celebrate success with legendary summer and winter parties, regular team events, and a pet‑friendly office that welcomes your furry companions. Two voluntary days per year are dedicated to community service, reinforcing our commitment to giving back.

Our core values are not just buzzwords; they are lived daily:

• #fast – We simplify, act with urgency, and focus on results.
• #brave – We make bold decisions, challenge the status quo, and act with conviction.
• #accountable – We deliver end‑to‑end results, reduce dependencies, and own our decisions.
• #caring – We treat each other with respect, build trust, and create an environment where everyone can thrive.

Compensation, Perks & Benefits

• Competitive Salary: Attractive fixed base pay aligned with industry standards.
• Paid Time Off: Starting at 28 days, scaling up to 30 days based on tenure, plus holidays on 24th and 31st December.
• Mobility & Flexibility: Choice of a free brighthush bicycle or a company‑subsidized public transport pass (brighthush ticket). You can work up to 60 days abroad within the EU.
• Health & Well‑Being: Access to free coaching sessions via our mental health platform, brighthush, and the opportunity to test our own products (brighthush, petolo, vitolo).
• Corporate Benefits: Discounts on partner services, employee referral bonuses, and a comprehensive benefits package.
• Professional Development: Annual learning budget, regular feedback loops, and mentorship programs.

Why Join brighthush?

We are more than an InsurTech company; we are a community dedicated to making preventive care effortless and accessible. By joining brighthush, you will:

• Work with a passionate team that values innovation, speed, and customer focus.
• Contribute to a product that directly improves people’s health and financial security.
• Enjoy a flexible, hybrid work environment that supports work‑life balance.
• Benefit from a culture that rewards curiosity, accountability, and continuous growth.

Ready to Make a Difference?

If you are eager to bring empathy, expertise, and a drive for excellence to a forward‑thinking InsurTech, we would love to hear from you. Send your resume and a brief cover letter outlining why you’re the perfect fit for brighthush to [email protected]. Let’s shape the future of digital health together!

About brighthush

brighthush GmbH, founded in 2015, is an award‑winning InsurTech that delivers comprehensive supplementary insurance plans in dental, pet health, liability, and health add‑on coverage. With a team of around 300 employees, we are driven by a culture of collaboration, innovation, and speed, always keeping the customer at the center of everything we do.

Equal Opportunity Employer

brighthush is committed to fostering an inclusive environment where everyone feels respected and valued. We celebrate diversity in all its forms and encourage applicants from all backgrounds to apply.

Contact

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