Remote Customer Service Agent – 24/7 brighthush Support Specialist – Part Time

About brighthush

brighthush is a leading provider of 24/7 patient and practice support solutions, empowering physician practices to deliver seamless, compassionate care around the clock. Our flagship service, brighthush, streamlines patient communication, reduces administrative burden, and enhances the overall patient experience. With a culture rooted in innovation, collaboration, and a relentless focus on quality, brighthush is redefining what it means to be a trusted partner in healthcare.

Why Join brighthush?

As a Remote Customer Service Agent, you will be the frontline ambassador of brighthush, ensuring that every patient and practice interaction reflects our commitment to excellence. This role offers:

• Flexible, part‑time scheduling that fits your lifestyle.
• Remote work from anywhere in the United States with a quiet, distraction‑free workspace.
• Competitive hourly pay ranging from $13 to $15, with opportunities for overtime during peak periods.
• A comprehensive benefits package that includes 401(k) matching, paid sick leave, wellness programs, and more.
• Continuous learning and career growth opportunities within a fast‑moving, technology‑driven environment.

Key Responsibilities

As a Remote Customer Service Agent, you will play a pivotal role in maintaining the high standards of service that brighthush is known for. Your day‑to‑day duties will include:

• Answering inbound calls from patients and practice staff during scheduled weekend shifts.
• Accurately recording and verifying information from callers, ensuring data integrity.
• Dispatching calls to the appropriate After‑Hours Triage team or on‑call provider for timely resolution.
• Representing brighthush with professionalism, empathy, and courtesy at all times.
• Utilizing critical thinking and problem‑solving skills to address client issues efficiently.
• Maintaining detailed logs of interactions in our CRM system.
• Collaborating with team members to improve processes and share best practices.
• Adhering to all compliance and privacy regulations, including HIPAA guidelines.

Essential Qualifications

To thrive in this role, you should possess the following:

• High school diploma or equivalent (preferred).
• Excellent written and verbal communication skills.
• Strong active listening abilities and the capacity to remain calm under pressure.
• Proficiency in typing at 35–40 words per minute.
• Attention to detail when reviewing information on a computer screen.
• Ability to spell medical terminology correctly.
• Strong computer skills, including familiarity with CRM platforms and Microsoft Office.
• Capacity to multitask and adapt to changing priorities.
• Flexibility to work weekend evenings, weekend days, and holidays as required.
• Independent work ethic combined with a collaborative mindset.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Previous customer service or call center experience, especially in healthcare or technology.
• Experience with after‑hours triage or emergency response systems.
• Knowledge of HIPAA regulations and patient privacy best practices.
• Experience using remote desktop or telephony systems.
• Multilingual abilities (any language other than English).

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Communication: Clear, concise, and empathetic communication with patients and staff.
• Problem Solving: Ability to assess situations quickly and determine the best course of action.
• Technical Proficiency: Comfortable navigating multiple software applications simultaneously.
• Time Management: Efficiently handle high call volumes while maintaining accuracy.
• Team Collaboration: Work effectively with remote teams across different time zones.
• Adaptability: Thrive in a dynamic environment with evolving processes.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Agent, you will have access to:

• Structured onboarding and continuous training modules covering product knowledge, compliance, and soft skills.
• Mentorship from senior agents and cross‑functional leaders.
• Opportunities to transition into specialized roles such as Triage Coordinator, Quality Assurance Analyst, or Customer Success Manager.
• Annual performance reviews with clear pathways for advancement.
• Access to industry conferences, webinars, and certifications at no cost.

Work Environment & Culture

brighthush is proud of its inclusive, high‑performance culture. Key highlights include:

• Fully remote work model with flexible scheduling.
• Open communication channels via Slack, Teams, and weekly virtual town halls.
• Recognition programs celebrating individual and team achievements.
• Commitment to work‑life balance, with generous paid time off and mental health resources.
• Regular virtual social events, hackathons, and wellness challenges.
• A culture that values diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

We offer a competitive hourly rate of $13–$15, with the potential for overtime during peak periods. In addition to base pay, you will receive:

• 401(k) plan with company match.
• Paid sick leave and vacation days.
• Health, dental, and vision insurance options.
• Company wellness program, including gym memberships and mental health support.
• Employee Assistance Program (EAP) for personal and professional support.
• Employee Recognition Program with quarterly awards.
• Optional pet insurance for qualifying employees.
• Technology stipend to support your home office setup.

Equal Opportunity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, ancestry, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.

How to Apply

If you are passionate about delivering exceptional patient support and thrive in a remote, flexible environment, we encourage you to apply today. Join brighthush and help shape the future of healthcare communication.

Ready to make a difference? Submit your application through our careers portal and become part of a team that values innovation, collaboration, and patient-centered service.