Senior Customer Engineer – Digital Native & AI‑Driven Solutions Architect – Vancouver, BC – brighthush

About brighthush

brighthush is on a bold mission to build a safer, faster, and more open Internet for everyone. With a global network that powers millions of websites—from independent bloggers to Fortune 500 enterprises—brighthush delivers protection, acceleration, and intelligence without the need for hardware, software installs, or code changes. Our intelligent edge network learns from every request, continuously improving performance while shielding customers from spam, DDoS attacks, and other threats. Recognized by Entrepreneur Magazine’s Top Company Cultures list and Fast Company’s World’s Most Innovative Companies, brighthush is a place where curiosity, experimentation, and AI‑first thinking drive real impact.

We’re not just a technology company; we’re a community of builders who see the cracks in the Internet and turn them into opportunities for innovation. If you thrive on spotting “normalized” problems, love working with the latest AI tools, and want to ship solutions that move the Internet forward, you’ll fit right in at brighthush.

Position Overview

As a Senior Customer Engineer in our Digital Native team, you will be the linchpin of our technical go‑to‑market strategy. You’ll act as a trusted advisor, primary architect, and quota‑carrying technologist for enterprise customers across the entire lifecycle—from pre‑sales validation through onboarding, architecture design, and expansion. Leveraging AI‑augmented workflows, you’ll eliminate routine tasks and focus on high‑value architecture, measurable business outcomes, and deep customer relationships.

Key Responsibilities

• Technical Validation & Discovery
  • Partner with Account Executives to conduct deep technical discovery, capture business requirements, and map complex customer infrastructures (DNS, CDN, Zero Trust, Network Security, Workers) to brighthush solutions.
  • Define scope, success criteria, and evaluation plans for Proof of Concepts (PoCs) and Technical Validations.
  • Deliver tailored technical presentations, architectural diagrams, and live demos that showcase how brighthush addresses performance, security, and reliability challenges.
  • Address complex technical objections, compliance questions, and edge‑case architecture requirements throughout the sales cycle.
  • Own solution deployment strategy—whether customer‑managed, partner‑managed, or via brighthush Professional Services—and embed it in proposals.
• Customer Adoption & Value Realization
  • Lead structured migration and onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning) tailored to each customer’s environment.
  • Act as the primary executive and engineering contact, guiding internal customer engineering teams through best‑practice configuration.
  • Collaborate with Account Executives to own discovery, demos, onboarding, technical health, risk mitigation, and expansion strategy.
  • Monitor customer health scores and telemetry to ensure rapid time‑to‑value, resolve integration bottlenecks, and reduce deployment risk.
• Commercial Accountability & Expansion
  • Carry a variable quota tied to new business acquisition and ongoing account growth.
  • Drive deep platform adoption, revenue retention, and identify cross‑sell/up‑sell opportunities based on product usage data.
  • Lead Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C‑level executives.
• Trusted Advisory & Thought Leadership
  • Maintain continuous, deep relationships with key stakeholders from onboarding through renewal and expansion.
  • Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
  • Identify potential deployment risks or integration bottlenecks early and recommend remediation strategies.
• AI Orchestration & Workflow Automation
  • Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, telemetry monitoring, and documentation.
  • Reclaim time for strategic customer advisory and high‑impact architecture work.
• Education & Enablement
  • Collaborate with the Enablement Team to design, build, and govern technical resources.
  • Define, document, and deliver SOPs, architectural best practices, and technical guides to elevate the technical baseline across the organization.

Essential Qualifications

• Experience – Proven track record in a customer‑facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Technical Account Management, or Forward‑Deployed Engineering). Years of experience will vary by level.
• Architectural Mindset – Ability to white‑board, design, and articulate complex enterprise network and security architectures.
• Consultative & Advisory Skills – Excellent communication skills that translate deep technical concepts into business outcomes for engineers and C‑suite executives alike.
• Commercial Mindset – Demonstrated success in a quota‑carrying or revenue‑aligned environment, with a strong grasp of SaaS metrics, business value translation, and enterprise sales cycles.
• Technical Breadth – Depth in at least four of the following domains:
  • Internet fundamentals (OSI layers, BGP, TCP/UDP, DNS, HTTP(S), TLS)
  • Security (WAF, Bot Management, Firewalls, Rate Limiting, Zero Trust, SASE)
  • Performance (latency, caching, video streaming, HTTP/2, TLS 1.3)
  • AI Proficiency (prompt engineering, AI‑assisted scripting, LLM utilization, workflow automation)
  • Coding/Scripting (Python, JavaScript, Bash, Lua, Go)
  • Developer Platform Fluency (REST/GraphQL APIs, SDKs, webhooks, IaC, CI/CD, observability)

Preferred Qualifications (Good‑to‑Haves)

• Track record of creating and delivering technical enablement (workshops, code samples, documentation, developer onboarding) that accelerates adoption of complex platforms.
• Experience with LLM orchestration, Retrieval‑Augmented Generation (RAG) architectures, and model‑access controls.
• Knowledge of regulatory frameworks such as PCI DSS, HIPAA, and SOC 2.
• Background in hyperscalers, digital natives, distributed systems, or startups—bringing deep cloud fluency and advanced architecture depth.

Skills & Competencies

• Strategic thinking and problem‑solving at the intersection of technology and business.
• Strong stakeholder management and influence across technical and executive audiences.
• Proficiency in AI tools and automation to streamline workflows.
• Hands‑on coding and scripting to prototype, troubleshoot, and deliver custom solutions.
• Adaptability to fast‑moving environments and a passion for continuous learning.

Career Growth & Learning Opportunities

At brighthush, your growth is built into the role. You’ll:

• Work with cutting‑edge AI and edge‑computing technologies that shape the future of the Internet.
• Collaborate with cross‑functional teams—Product, Engineering, Sales, and Enablement—to influence product direction.
• Participate in internal hackathons, knowledge‑sharing sessions, and AI‑lab projects.
• Advance through a clear career ladder that rewards technical depth, commercial impact, and leadership.
• Access to continuous learning resources, certifications, and mentorship programs.

Work Environment & Culture

brighthush fosters a culture of curiosity, experimentation, and inclusion. We value:

• Iterative development and rapid iteration powered by AI.
• Transparent communication and shared learning.
• Work‑life balance with flexible remote options and a supportive team.
• Commitment to diversity, equity, and inclusion—every voice is heard.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive base salary plus a variable component tied to commercial targets (new business acquisition, adoption milestones, and account expansion). In addition:

• Health, dental, and vision insurance.
• 401(k) matching (or equivalent retirement plan).
• Generous paid time off and flexible vacation policy.
• Unlimited professional development budget.
• Employee stock purchase plan.
• Wellness programs, mental health support, and on‑site amenities.

Travel Requirements

This role requires travel up to 20–50% for customer meetings, conferences, industry events, and in‑person team gatherings. Travel is reimbursed in accordance with brighthush’s Travel & Expense Policy.

brighthush Initiatives

We’re proud of our community‑focused projects that extend our technology to those who need it most:

• Project Galileo – Since 2014, we’ve empowered over 2,400 journalism and civil society organizations in 111 countries with tools to defend against censorship and attacks.
• Athenian Project – Launched in 2017, we provide free, reliable protection to more than 425 local government election websites across 33 states.
• 1.1.1.1 – A public DNS resolver that is faster, more secure, and privacy‑centric. We never store client IP addresses and remain committed to our privacy pledge.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that blends cutting‑edge technology with a deep commitment to the open Internet. You’ll work alongside passionate engineers, product leaders, and sales professionals who are eager to solve the toughest problems using AI and innovation. If you’re ready to build, iterate, and ship solutions that make a measurable difference, we want to hear from you.

How to Apply

Ready to take the next step? Submit your application through our careers portal or email your résumé and cover letter to [email protected]. We look forward to exploring how you can help shape the future of the Internet with Apply for this job