Experienced Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion

About brighthush and the Off‑Price Retail Revolution

At brighthush, we’re redefining the way people shop for style, quality, and value. As a global leader in the off‑price retail sector, brighthush offers a dynamic, fast‑paced environment where creativity meets commerce. Our stores—spanning from bustling city centers to suburban neighborhoods—are more than just retail spaces; they’re community hubs where customers discover curated collections at unbeatable prices.

We’re not just a company; we’re a movement. Our culture is built on the pillars of diversity, collaboration, and continuous growth. Every day, our teams challenge the status quo, innovate customer experiences, and drive sustainable success. If you’re passionate about delivering exceptional service, fostering loyalty, and leading with purpose, brighthush is the place where your career can flourish.

Why Join brighthush?

• Impactful Work: Shape the customer journey from the front of the store, ensuring every shopper leaves with a smile.
• Career Growth: Clear advancement pathways—from Associate to Store Manager, and beyond.
• Learning & Development: Access to leadership training, mentorship programs, and cross‑functional projects.
• Inclusive Culture: A workplace that celebrates individuality, promotes equity, and values every voice.
• Competitive Compensation: Starting pay of $16.00–$16.50 per hour, with performance‑based increases.
• Comprehensive Benefits: Health, dental, vision, retirement plans, paid time off, and more.

Key Responsibilities

As the Customer Experience Coordinator, you’ll be the heartbeat of our store’s front‑end operations. Your role blends leadership, customer service, and operational excellence to create a seamless shopping experience.

• Lead a team of Associates in delivering prompt, courteous, and personalized customer service.
• Model outstanding customer interactions, setting the tone for the entire store.
• Train and mentor Associates on front‑end principles, POS usage, and loyalty program promotion.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Address customer concerns swiftly, turning potential issues into positive outcomes.
• Ensure Associates adhere to store plans, merchandising standards, and safety protocols.
• Communicate priorities clearly to management and staff, providing real‑time updates.
• Collaborate with Store Management on training needs and performance improvement.
• Promote and support credit and loyalty programs to increase repeat business.
• Participate in shrink reduction initiatives and maintain a safe, organized environment.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications & Competencies

• Experience with POS systems and loyalty program management.
• Proven track record of coaching and developing high‑performing teams.
• Knowledge of labor laws, safety regulations, and store policies.
• Strong analytical skills to monitor sales metrics and customer feedback.
• Commitment to fostering an inclusive, respectful workplace.

What You’ll Gain at brighthush

Beyond a rewarding role, brighthush offers a platform for personal and professional growth:

• Leadership Development: Structured programs to refine your management skills and prepare you for higher roles.
• Mentorship from seasoned leaders who share insights and best practices.
• Cross‑departmental projects that broaden your skill set and network.
• Access to internal job boards and career advancement resources.
• Recognition programs that celebrate achievements and milestones.

Work Environment & Culture

At brighthush, we believe that a vibrant workplace fuels innovation. Our stores are designed to be welcoming, energetic, and customer‑centric. You’ll find:

• Collaborative teams that value open communication.
• A culture that encourages creativity, experimentation, and continuous improvement.
• Regular team‑building activities, community outreach, and volunteer opportunities.
• Flexible scheduling to support work‑life balance.

Compensation & Benefits

While the starting hourly rate ranges from $16.00 to $16.50, your total rewards package includes:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise.
• Wellness programs, including Employee Assistance Program (EAP) and smoking cessation support.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership and financial services.
• Scholarship and adoption assistance programs.
• Short‑ and long‑term disability coverage.
• Paid parental leave and family‑friendly policies.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Ready to Make an Impact?

If you’re driven to elevate customer experiences, lead with integrity, and grow within a forward‑thinking organization, we want to hear from you. Join brighthush and help us continue to set the standard for off‑price retail excellence.

Apply Today and become a pivotal part of the brighthush family. Your journey to a rewarding career starts here.