Retail Customer Experience Coordinator – Front‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers every associate to grow, learn, and make a lasting impact. Whether you’re stepping into one of our flagship stores, collaborating with a world‑class distribution team, or driving strategy from our headquarters, you’ll find a workplace that values creativity, teamwork, and continuous improvement.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences start with exceptional people. As a Retail Customer Experience Coordinator, you’ll be the heartbeat of our front‑store operations, ensuring that every shopper feels welcomed, valued, and inspired to return. You’ll lead a dynamic team of associates, champion loyalty programs, and help shape the future of retail by blending people skills with data‑driven insights. In return, you’ll receive competitive pay, a comprehensive benefits package, and a career path that rewards initiative, leadership, and a passion for service.

Key Responsibilities

• Lead by Example: Demonstrate outstanding customer service by engaging with shoppers, answering questions, and ensuring a welcoming store atmosphere.
• Team Management: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak times.
• Training & Development: Mentor new hires and existing staff on store policies, merchandising techniques, and the brighthush loyalty program. Conduct regular coaching sessions to elevate performance.
• Customer Experience Excellence: Resolve customer concerns swiftly, turning potential issues into positive outcomes that reinforce brand loyalty.
• Operational Excellence: Ensure associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communication: Provide clear, timely updates to management and staff regarding priorities, performance metrics, and store initiatives.
• Performance Feedback: Deliver constructive feedback and recognize achievements, fostering a culture of continuous improvement.
• Compliance & Safety: Uphold all labor laws, company policies, and safety standards. Promote a safe, organized, and compliant store environment.
• Program Promotion: Actively promote brighthush’s credit and loyalty programs, driving enrollment and usage.
• Shrink & Loss Prevention: Support store shrink reduction goals, reporting discrepancies, and implementing preventive measures.
• Additional Duties: Perform other tasks as assigned by store management, contributing to overall store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems and basic data entry.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and customer engagement strategies.
• Background in loss prevention or store safety initiatives.
• Demonstrated ability to train and develop high‑performing teams.
• Knowledge of labor regulations and compliance best practices.
• Proficiency in multiple languages to serve a diverse customer base.

Key Skills & Competencies

• Leadership: Inspires and motivates associates to deliver top‑tier service.
• Customer Focus: Anticipates shopper needs and creates memorable experiences.
• Problem‑Solving: Quickly addresses issues, turning challenges into opportunities.
• Data‑Driven Decision Making: Uses sales and customer data to inform staffing and merchandising decisions.
• Collaboration: Works seamlessly with store management, merchandising, and loss prevention teams.
• Adaptability: Thrives in a dynamic retail environment, adjusting to new initiatives and seasonal demands.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Retail Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for store‑level management roles.
• Cross‑functional projects that broaden your understanding of merchandising, supply chain, and marketing.
• Mentorship from senior leaders who share insights on career progression and industry trends.
• Access to internal learning platforms, including e‑learning modules, workshops, and certifications.
• Opportunities to participate in innovation labs, where you can propose and pilot new customer‑centric initiatives.

Work Environment & Company Culture

brighthush’s culture is built on collaboration, transparency, and a shared commitment to excellence. You’ll experience:

• A supportive, open‑door leadership style that encourages feedback and continuous improvement.
• Inclusive teams that celebrate diverse perspectives and foster a sense of belonging.
• Regular team events, recognition programs, and community outreach initiatives.
• A focus on work‑life balance, with flexible scheduling and supportive policies for personal and family needs.

Compensation, Perks & Benefits

We offer a competitive starting pay range of $13.75 to $14.25 per hour, with potential for overtime and performance bonuses. In addition to base pay, you’ll enjoy:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options, including HSA and FSA plans.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly benefits.
• Life and disability insurance, short‑ and long‑term.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Scholarship and adoption assistance programs for qualifying employees.

Location & Schedule

Position based at 1908 Marktplatz Center SW, Cullman, AL. The role requires a flexible schedule, including nights, weekends, and holidays, to support store operations and customer traffic patterns.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to elevate your retail career and make a difference at brighthush? Click the link below to submit your application and join a team that values innovation, service, and growth.