Experienced Retail Customer Experience Coordinator – Front‑Line Leadership & Store Excellence

About brighthush

At brighthush, we’re redefining the retail experience by blending innovation, community, and a relentless focus on customer delight. As a leading off‑price retailer, brighthush offers shoppers high‑quality merchandise at unbeatable prices, while empowering our associates to thrive in a fast‑paced, collaborative environment. Our mission is simple: deliver exceptional value to our customers and create a workplace where every team member feels respected, challenged, and celebrated.

Why Join brighthush?

When you become part of the brighthush family, you’ll discover a culture that values diversity, encourages continuous learning, and rewards performance. We invest in our people through comprehensive training, mentorship programs, and clear career pathways. Whether you’re starting your retail journey or looking to elevate your leadership skills, brighthush offers the resources and support you need to grow.

Key Responsibilities

As a Retail Customer Experience Coordinator, you will be the heartbeat of our front‑line operations. Your role will encompass a blend of customer service excellence, team leadership, and operational oversight. Below is a detailed breakdown of what you’ll be doing day‑to‑day:

• Champion Customer Delight: Lead by example by engaging with shoppers, ensuring every interaction is warm, helpful, and personalized.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Promote and manage loyalty programs, ensuring associates understand and effectively communicate benefits to customers.
• Oversee front‑end associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Address customer concerns promptly, turning potential issues into opportunities for positive experiences.
• Collaborate with store management to execute the store plan, prioritizing tasks and reallocating resources as needed.
• Provide constructive feedback, recognition, and coaching to associates to foster continuous improvement.
• Partner with leadership on training needs, ensuring associates are equipped with the latest front‑end skills.
• Uphold all labor laws, company policies, and safety protocols, creating a secure environment for both customers and staff.
• Support shrink reduction initiatives and inventory accuracy programs to protect store profitability.
• Participate in safety awareness training and promote a culture of vigilance and compliance.
• Perform additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt quickly to changing priorities.
• Demonstrated ability to train, mentor, and motivate a diverse team of associates.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in POS systems and basic data entry.

Preferred Qualifications

• Experience in an off‑price retail setting or a high‑volume store environment.
• Knowledge of safety and compliance standards specific to retail operations.
• Prior experience with loyalty program promotion and customer retention strategies.
• Leadership training or certification in retail management.

Skills & Competencies

Success in this role requires a blend of soft and hard skills. Below are the core competencies we value:

• Customer‑Centric Mindset: Passion for delivering memorable experiences and a genuine interest in shopper needs.
• Leadership Presence: Ability to inspire confidence, set clear expectations, and model the brand’s values.
• Problem‑Solving: Quick thinking and resourcefulness in resolving customer and operational challenges.
• Team Collaboration: Strong teamwork skills, fostering a supportive environment where associates thrive.
• Analytical Thinking: Comfortable reviewing performance metrics and using data to drive improvements.
• Adaptability: Comfortable navigating change, whether it’s new policies, technology updates, or seasonal demands.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels our collective success. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher‑level roles such as Store Manager or Regional Manager.
• Cross‑functional training in merchandising, inventory management, and visual display techniques.
• Mentorship from senior leaders who share insights and guidance on career advancement.
• Opportunities to lead special projects, such as store redesign initiatives or community outreach programs.
• Regular performance reviews that highlight strengths and identify growth areas.

Work Environment & Culture

brighthush is built on a foundation of respect, inclusion, and collaboration. Our culture is defined by:

• Open communication channels where every voice is heard.
• A commitment to diversity and inclusion, ensuring a welcoming environment for all.
• Recognition programs that celebrate achievements and milestones.
• Team‑building events, both in‑store and off‑site, that strengthen camaraderie.
• Continuous feedback loops that empower associates to take ownership of their growth.

Compensation & Benefits

While the starting hourly rate for this position ranges from $16.00 to $16.50, your total compensation package will include:

• Competitive base pay that reflects your experience and performance.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company contributions and matching for qualifying employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Professional development allowances and tuition reimbursement for relevant courses.
• Additional perks such as pet insurance, legal assistance, and auto/home insurance discounts.
• Scholarship and adoption assistance programs for qualifying employees.

How to Apply

Ready to elevate your retail career and make a tangible impact? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion and expertise can help us continue to deliver exceptional value to our customers.

Apply To This Job

Conclusion

As a Retail Customer Experience Coordinator at brighthush, you’ll be at the forefront of creating unforgettable shopping moments while leading a dynamic team. This role offers a blend of customer service, leadership, and operational excellence—perfect for individuals who thrive in a fast‑paced, collaborative environment. If you’re ready to grow, learn, and make a real difference, we invite you to apply today and become a vital part of the brighthush story.