Dynamic Customer Experience Coordinator – Retail Excellence & Loyalty Program Leadership at brighthush

Introduction: Join the Brighthush Retail Revolution

At brighthush, we’re redefining the off‑price retail experience for millions of shoppers worldwide. With a portfolio that spans iconic brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, we bring style, quality, and value to every aisle. Our stores are more than just retail spaces; they’re vibrant communities where customers discover treasures, employees thrive, and innovation is part of the daily rhythm.

As a Customer Experience Coordinator, you’ll be the heartbeat of our front‑end operations. You’ll lead a team of Associates, champion a culture of service excellence, and ensure every customer leaves with a smile. If you’re passionate about retail, love coaching others, and thrive in a fast‑paced environment, brighthush offers you the platform to grow, learn, and make a lasting impact.

Key Responsibilities

• Elevate the Customer Journey: Create a welcoming, organized, and engaging environment that turns first‑time shoppers into loyal patrons.
• Lead by Example: Demonstrate outstanding customer service, embody brighthush values, and inspire your team to do the same.
• Team Management & Development: Assign registers, coordinate breaks, and manage POS coverage to keep the store running smoothly.
• Training & Mentorship: Design and deliver front‑end training modules that focus on personalized service, product knowledge, and loyalty program promotion.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for delight.
• Operational Excellence: Ensure Associates execute tasks in line with store plans, prioritize effectively, and maintain a clean, organized space.
• Communication & Collaboration: Provide clear, timely updates to management and Associates, fostering a transparent and supportive atmosphere.
• Performance Feedback: Offer constructive feedback, recognize achievements, and celebrate team successes.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols to protect customers and staff.
• Program Promotion: Drive adoption of credit and loyalty programs, boosting customer retention and revenue.
• Loss Prevention & Shrink Reduction: Participate in initiatives that safeguard inventory and support the store’s financial health.
• Continuous Improvement: Identify operational gaps, propose solutions, and collaborate with senior leadership to implement best practices.
• Additional Duties: Take on any other responsibilities that support the store’s success and align with brighthush’s mission.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Proven ability to multitask in a high‑energy, fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability: Respond effectively to changing priorities and unexpected situations.
• Team player: Collaborate seamlessly with peers, supervisors, and cross‑functional partners.
• Training aptitude: Demonstrated experience in coaching or mentoring others.
• Flexibility: Willingness to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications & Competencies

• Experience with POS systems and cash handling procedures.
• Knowledge of labor laws, safety regulations, and compliance standards.
• Data‑driven mindset: Ability to analyze sales metrics, customer feedback, and performance indicators.
• Leadership presence: Confidence in leading by example and driving team engagement.
• Customer‑centric mindset: Passion for creating memorable shopping experiences.
• Problem‑solving skills: Ability to identify root causes and implement effective solutions.
• Tech proficiency: Comfortable using retail software, Microsoft Office, and collaboration tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to a wealth of development resources:

• Leadership Development Programs: Structured learning paths that prepare you for higher management roles.
• Mentorship & Coaching: Pairing with senior leaders who share insights and guidance.
• Cross‑Functional Projects: Opportunities to collaborate with merchandising, marketing, and operations teams.
• Continuous Training: Regular workshops on customer service, product knowledge, and retail technology.
• Performance Recognition: Awards and incentives that celebrate your contributions and drive motivation.

Work Environment & Company Culture

brighthush is built on a foundation of diversity, inclusion, and collaboration. Our culture encourages:

• Open Communication: Transparent dialogue between all levels of staff.
• Employee Empowerment: Autonomy to make decisions that benefit customers and the store.
• Community Engagement: Participation in local events, charity initiatives, and sustainability efforts.
• Fun & Energy: A lively atmosphere where creativity and enthusiasm are celebrated.
• Work‑Life Balance: Flexible scheduling and supportive policies that respect personal commitments.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $16.49 to $16.99, your compensation package extends far beyond base pay. At brighthush, we offer:

• Competitive Salary: Regular performance reviews and opportunities for raises.
• Health & Wellness: Comprehensive medical, dental, and vision plans for eligible employees.
• Retirement Plans: 401(k) with company match for full‑time staff.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Employee Discounts: Significant savings on brighthush merchandise.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Wellness Programs: Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Family & Life: Childcare assistance, pet insurance, and adoption support.
• Financial Tools: Access to credit unions, HSA, and flexible spending accounts.
• Recognition & Rewards: Referral bonuses, performance awards, and spot recognition.

Why brighthush?

Choosing brighthush means joining a Fortune 100 leader that values innovation, customer obsession, and employee growth. We’re committed to:

• Creating a safe, inclusive, and empowering workplace.
• Providing equitable opportunities for advancement.
• Championing sustainability and community impact.
• Investing in cutting‑edge retail technology.

Ready to Make an Impact?

If you’re ready to lead a dynamic team, elevate customer experiences, and grow your career in a vibrant retail environment, we want to hear from you. Apply today and become a pivotal part of the brighthush family, where every day is an opportunity to shine.

How to Apply

Click the link below to submit your application and join the brighthush journey. We look forward to discovering how your passion and expertise can help us continue to delight shoppers worldwide.