Part‑Time Customer Care Agent – Remote, English‑Fluent, Home‑Based Support Specialist with Ticketing & Troubleshooting Expertise

About brighthush and the Future of Event Technology

brighthush is a trailblazing leader in the event technology arena, delivering cutting‑edge ticketing solutions, mobile engagement platforms, and data‑driven marketing tools to event organizers worldwide. Our mission is simple yet powerful: to empower event professionals with the technology that turns moments into unforgettable experiences. With a culture rooted in innovation, collaboration, and customer obsession, brighthush is shaping the next generation of live events, festivals, conferences, and community gatherings.

As we expand our global footprint, we’re looking for passionate, self‑motivated individuals who thrive in a fast‑moving, remote environment. If you love helping people, enjoy problem‑solving, and want to be part of a company that is redefining how people connect at events, we want to hear from you.

Why Join brighthush?

• Impactful Work: Every interaction you have directly influences the success of events and the satisfaction of thousands of attendees.
• Remote Flexibility: Work from the comfort of your own home across North America, with a schedule that fits your lifestyle.
• Growth & Development: Access to continuous learning resources, mentorship programs, and clear career pathways within the company.
• Inclusive Culture: A diverse, supportive team that values every voice and encourages innovation.
• Competitive Compensation: Earn a competitive hourly rate that scales with experience and performance.

Key Responsibilities

As a Part‑Time Customer Care Agent at brighthush, you will be the frontline advocate for our clients, ensuring their experience with our ticketing and event solutions is seamless and positive. Your day‑to‑day tasks will include:

• Customer Support: Respond to inbound inquiries via email, chat, and phone, providing timely, accurate, and courteous assistance.
• Troubleshooting Ticketing Issues: Diagnose and resolve technical problems related to ticket sales, event registration, and mobile app usage.
• Record Maintenance: Log all interactions in our CRM system, ensuring data integrity and actionable insights for the support team.
• Knowledge Base Contribution: Identify recurring issues and collaborate with the product team to update FAQs and help articles.
• Feedback Loop: Gather customer feedback and relay insights to product and engineering teams to drive continuous improvement.
• Collaboration: Work closely with cross‑functional teams—Product, Engineering, Marketing—to resolve complex customer challenges.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Minimum of 1 year of customer service experience, preferably in a tech or SaaS environment.
• Fluency in English, both written and spoken.
• Strong computer literacy: comfortable navigating multiple web applications, spreadsheets, and CRM tools.
• Self‑starter with the ability to work independently from a quiet, dedicated home office.
• Reliable high‑speed internet connection and a suitable workspace that meets privacy and noise‑control standards.
• Excellent communication skills, with a knack for simplifying complex technical concepts for non‑technical users.

Preferred Qualifications

• Experience with ticketing platforms, event management software, or related SaaS products.
• Knowledge of basic HTML/CSS or familiarity with ticketing APIs.
• Previous remote work experience, demonstrating self‑management and time‑zone flexibility.
• Multilingual abilities (Spanish, French, or other languages) are a bonus.
• Certifications in customer support or technical troubleshooting.

Core Skills & Competencies

• Problem‑Solving: Ability to analyze issues, think critically, and devise effective solutions quickly.
• Empathy & Patience: Understanding customer frustrations and responding with calm, supportive communication.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Time Management: Prioritizing tasks in a dynamic environment while meeting response time SLAs.
• Adaptability: Comfortable with evolving processes, new tools, and shifting customer needs.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team culture.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Agent, you’ll have the opportunity to:

• Progress into Senior Support Specialist roles, handling more complex technical issues.
• Transition into Product Support or Quality Assurance positions, leveraging your deep understanding of our platform.
• Explore cross‑functional roles in Sales, Marketing, or Customer Success, guided by mentorship and training programs.
• Participate in quarterly hackathons and innovation challenges that reward creative problem‑solving.
• Access a curated library of online courses, webinars, and certifications to sharpen your technical and soft‑skill repertoire.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Even though we operate remotely, we maintain strong connections through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels via Slack, Teams, and email.
• Annual virtual retreats and quarterly “innovation days” where teams brainstorm new features.
• Recognition programs that celebrate individual and team achievements.
• Commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation, Perks, and Benefits

While the base hourly rate is competitive and commensurate with experience, brighthush offers a suite of benefits designed to support your well‑being and professional growth:

• Competitive hourly wage (approximately USD 15–20 per hour, depending on experience).
• Health, dental, and vision insurance options for part‑time employees (subject to eligibility).
• Flexible work schedule with the ability to choose your own hours within core business windows.
• Home‑office stipend to help cover equipment, internet, and ergonomic needs.
• Paid time off for holidays and personal days, prorated for part‑time status.
• Access to a company‑wide learning platform with courses in tech, customer service, and leadership.
• Employee referral bonuses and performance‑based incentives.

How to Apply

If you’re ready to bring your customer‑centric mindset, technical curiosity, and remote work expertise to a forward‑thinking company, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

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Join brighthush Today – Shape the Future of Live Events

At brighthush, every customer interaction is an opportunity to create memorable experiences and drive innovation in the event industry. As a Part‑Time Customer Care Agent, you’ll be at the heart of this mission, ensuring our clients receive the support they need to succeed. If you’re passionate about technology, love helping people, and thrive in a dynamic remote environment, we invite you to apply and become part of our growing, diverse community.

We look forward to welcoming you to brighthush, where your expertise will help shape the next generation of unforgettable events.