[Remote] Clinical Applications Specialist

Note: The job is a remote job and is open to candidates in USA. LENSAR, Inc. develops robotic laser technology for refractive cataract surgery. The Clinical Applications Specialist trains and certifies surgeons and system operators, supports clinical competency and system use at regional sites, and participates in events and training activities.

Responsibilities

• Train and educate physicians, clinicians, technicians, as well as internal customers (Sales, Field Service and Distributors, etc.) on the proper technique and use of the LENSAR Laser System
• Maintain quarterly physician contact in person, via phone or remote technology in assigned sites to ensure proper system utilization and assist with outcome optimization, training updates and customer retention
• Ensure surgeons, laser technicians, and the patients’ satisfaction of ease of surgical operation with LENSAR technology in assigned sites in an effort to improve procedure volume usage
• Conduct clinical complaint evaluation in complaint evaluation under the mentorship of SCAS or director of clinical applications
• Assist in the development of clinical application procedures and training materials for onsite and web-based training. Assist in special projects as assigned by direct supervisor
• Provide regular communication in person, via phone or remote technology to field counterparts (Sales, Business Development and Field Service) as well as the Clinical App Management team
• Participation at LENSAR events, tradeshows, and wet labs both on and off site
• Responsible for understanding and satisfying the requirements for obtaining access to a client site (hospital, healthcare system, etc.)
• Responsible for topographer trainings when applicable and ongoing support to ensure proficiency and use of device as well as assist in troubleshooting if needed
• Responsible for accurately completing paperwork along with online data entry for surgeon and laser operator trainings and certification
• Responsible for assisting in collection of pre and post-operative data as well as discussions of outcomes with customers. Customers include, but are not limited to, physicians, clinical support staff, ASC and hospital staff, physician’s office staff, and others as directed by management

Skills

• High school diploma or equivalent
• Experience in delivering training to medical and support staff
• Excellent communication, negotiating, organizational and customer relations skills
• Strong computer and time management skills
• COA, COT, or CCOA certification
• Bachelor's degree in life sciences and/or experience in paramedical or working with the anterior segment of the eye
• Understanding of human eye anatomy, corneal topography and keratometry including optics and refraction
• Three years of clinical applications experience or work experience with cataract surgery in an operating theatre

Benefits

• Annual bonus opportunity
• Company matched 401(k) plan with eligibility day one and immediate vesting
• Employee Stock Purchase Plan (ESPP) and other company equity programs
• Employer-sponsored comprehensive health plans—medical/dental/vision
• Employer-paid disability insurance
• Voluntary life insurance
• Generous company holiday schedule
• Paid time off program
• Company-wide paid shutdown during the holidays

Company Overview