[Remote] Corporate Account Manager

Note: The job is a remote job and is open to candidates in USA. ServiceTrade is hiring a Corporate Account Manager to retain and grow a portfolio of high-end customers using its apps and services. The role focuses on customer adoption and value realization, expansion and renewal sales, account planning, and coordinating with internal teams to resolve customer needs.

Responsibilities

• Engage key customer executives and users as the primary business point of contact with ServiceTrade customers
• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base
• Negotiate and close complex renewal contracts that build in growth and additional investment where possible
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training
• Master key skills and competencies that are required to perform this role at the highest level
• Prioritize activity through effective time management and scheduling of customer reviews and communications
• Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools

Skills

• You are an active listener and ask insightful questions to understand your customers and their businesses
• You know how to research and engage with your accounts at multiple levels to understand how our solutions fit into their overall plan for success
• You understand the value of having a methodology for understanding business levers and processes, you can make recommendations, take ownership of challenges, and deliver value to your clients
• You are polished and professional in your interactions internally and externally
• The successful candidate will be intellectually curious and resourceful, an enthusiastic collaborator, an agile and consultative business partner, and a customer-first thinker
• This role is ideal for someone who thrives under pressure, embraces challenges, and consistently achieves outstanding results through commitment, execution, and finesse
• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience
• Expertise in SaaS solutions
• Demonstrated history of success in obtaining and hitting sales/revenue quotas
• Possess corporate level presentation/reporting abilities
• Relationship development skills at all levels within a client organization
• Highly organized and ability to prioritize activity and work in a fast paced, team environment
• Selling experience and understanding of sales process required
• Professional oral, written, presentation, and interpersonal communication skills
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet
• Some travel experience and ability preferred (

Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
• Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well-being, technology and/or professional development
• Remote work (#LI-Remote)

Company Overview