Remote Customer Service Representative – Billing & Inbound Support – Flexible Schedule – Brighthush

About Brighthush

Brighthush is a forward‑thinking, technology‑driven customer experience partner that empowers individuals to build their own home‑based businesses. With a portfolio of Fortune 500 clients and a commitment to innovation, we provide the tools, training, and support that allow our agents to thrive while delivering world‑class service from the comfort of their own homes.

Why Brighthush?

At Brighthush, we believe that great customer service starts with great people. That’s why we invest heavily in our agents’ professional growth, offer competitive compensation, and create a culture that values flexibility, autonomy, and continuous learning. Whether you’re a seasoned customer service veteran or just starting out, Brighthush gives you the platform to own your career and earn scalable income.

Job Overview

We are seeking a highly motivated Remote Customer Service Representative to handle inbound billing and support calls for our prestigious clients. In this role, you will be the first point of contact for customers, resolving billing inquiries, recommending upgrades, and ensuring a seamless experience that drives customer satisfaction and loyalty.

Key Responsibilities

• Answer inbound calls and provide timely, accurate billing support.
• Identify and resolve customer issues, aiming for First Call Resolution (FCR).
• Recommend product upgrades and add‑on services that meet customer needs.
• Accurately code sales and updates into the client’s CRM system.
• Maintain a high level of customer satisfaction (VOC) through professional communication.
• Adhere to all client call flow protocols and quality assurance standards.
• Collaborate with team members and supervisors to continuously improve processes.
• Stay current on product knowledge, billing policies, and industry best practices.

Essential Qualifications

• High school diploma or equivalent; higher education is a plus but not required.
• Minimum of 1 year of customer service experience, preferably in billing or technical support.
• Strong verbal communication skills with a clear, confident, and professional tone.
• Proficiency with Windows operating systems (Windows 7/10) and basic software applications.
• Reliable high‑speed wired internet connection (minimum 10 Mbps download, 3 Mbps upload).
• Dedicated desktop or laptop with a separate monitor; dual‑boot or tablet devices are not permitted.
• USB headset with microphone; headset must be compatible with the client’s platform.
• Background screening clearance with no felony convictions or fraudulent behavior.

Preferred Qualifications

• Telemarketing or outbound sales experience.
• Experience with call center software such as Avaya, Genesys, or similar.
• Knowledge of billing systems and credit card processing.
• Experience in a remote or home‑based work environment.
• Fluency in multiple languages (bonus).

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
• Problem‑Solving: Quick thinking and the ability to troubleshoot complex billing issues.
• Assertiveness: Confidence in recommending additional products and services.
• Time Management: Ability to handle multiple calls efficiently while maintaining quality.
• Adaptability: Comfortable with evolving processes and new technologies.
• Team Collaboration: Willingness to share best practices and support peers.

Career Growth & Learning Opportunities

Brighthush is committed to your professional development. As an agent, you will have access to:

• Ongoing training modules covering product knowledge, sales techniques, and customer service excellence.
• Mentorship programs pairing you with experienced agents and supervisors.
• Performance‑based incentives and bonuses that reward high quality and volume.
• Clear career pathways to supervisory, training, or technical roles within Brighthush.
• Regular feedback sessions and performance reviews to help you set and achieve goals.

Work Environment & Company Culture

Working from home with Brighthush means you have the freedom to design your own schedule while still being part of a vibrant, supportive community. Highlights include:

• Flexible hours – choose the shifts that fit your lifestyle.
• Fully remote team meetings and virtual coffee breaks.
• Access to a digital collaboration platform for real‑time support.
• Recognition programs that celebrate top performers.
• Inclusive culture that values diversity, equity, and belonging.

Compensation, Perks & Benefits

While the exact pay structure may vary by client, Brighthush offers:

• Competitive hourly rate with potential for overtime.
• Performance bonuses for meeting or exceeding key metrics.
• Health, dental, and vision insurance options for full‑time agents.
• Paid time off and holidays.
• 401(k) matching for long‑term savings.
• Employee assistance programs and wellness resources.
• Equipment stipend for home office setup.

Technical & Equipment Requirements

To ensure a smooth experience, you’ll need:

• Desktop or tower computer with a separate monitor (recommended).
• CPU: Dual‑core 2.8 GHz or better (Intel i‑class or AMD Phenom X2).
• Memory: 4 GB RAM or more.
• Hard drive: 20 GB free space (60 GB total).
• Operating system: Windows 7 or Windows 10 (Windows 8/8.1 not supported).
• Internet: Hard‑wired connection, minimum 10 Mbps download, 3 Mbps upload.
• Phone: Hard‑wired landline or VoIP line with no voicemail or fax features.
• Headset: USB headset with microphone (Logitech, Plantronics, or similar).

How to Apply

Ready to take the next step in your career? Submit your application through our online portal. Please include a resume and a brief cover letter highlighting your customer service experience and why you’re excited about working with Brighthush.

Conclusion

Brighthush offers a unique blend of flexibility, growth, and purpose. As a Remote Customer Service Representative, you’ll be at the forefront of delivering exceptional billing support to high‑profile clients while building a scalable, home‑based business. If you’re passionate about customer service, eager to learn, and ready to own your schedule, we want to hear from you.

Apply today and join a team that values your expertise, supports your ambitions, and rewards your dedication.