Senior Customer Success Executive – Enterprise & Mid-Market Client Growth & Strategic Advisory at brighthush

About brighthush

brighthush is a global leader in real‑estate technology and advisory services, dedicated to shaping a brighter future for our clients, employees, and communities. With a presence in over 80 countries and a workforce of more than 100,000 professionals, we combine world‑class expertise, cutting‑edge technology, and a deep commitment to sustainability and social responsibility. Our mission is simple: empower every stakeholder to achieve their business ambitions while creating lasting value for the planet.

Role Overview

As a Senior Customer Success Executive at brighthush, you will be the trusted partner for our Enterprise and Mid‑Market clients, driving adoption, maximizing ROI, and ensuring a seamless experience across the entire customer lifecycle. You will collaborate closely with cross‑functional teams—Product, Sales, Marketing, and Engineering—to translate client goals into actionable strategies, while championing the voice of the customer within brighthush.

Key Responsibilities

• Strategic Vision & Execution: Define and implement a dynamic, client‑centric strategy that continuously enhances the Customer Success function for brighthush’s Corrigo platform.
• Client Relationship Management: Build and nurture deep, trusted relationships with assigned Enterprise and Mid‑Market accounts, aligning our solutions with their strategic objectives.
• Value Delivery: Serve as the primary advisor, ensuring clients realize maximum value through our products, services, and customized initiatives.
• Outcome‑Based Planning: Partner with clients to define desired outcomes, critical KPIs, and success metrics, and actively support their achievement.
• Strategic Business Reviews: Conduct in‑depth reviews to confirm clients are fully leveraged on the Corrigo platform, identifying opportunities for expansion and optimization.
• Advocacy & Thought Leadership: Collaborate with Marketing and Sales to develop compelling case studies, testimonials, and advocacy programs that showcase client success stories.
• Expectation Management: Balance client satisfaction with realistic goal setting, ensuring transparent communication and mutual alignment.
• Project & Implementation Liaison: Coordinate cross‑departmental efforts for integrations, migrations, upgrades, custom development, training, and tactical consulting.
• Support & Change Management: Champion resolution plans, application change orders, and patch management to maintain high service levels.
• Documentation & Reporting: Develop high‑impact presentations, statements of work, functional and technical requirements, and robust project plans.
• Executive Engagement: Engage regularly with Directors, VPs, and C‑suite executives at Fortune 500 companies to maintain strategic alignment.
• Proactive Monitoring: Implement monitoring of product usage and health indicators to identify at‑risk customers and develop mitigation strategies.
• Product Feedback Loop: Facilitate seamless collaboration between Product Management and Customer Success to inform product roadmaps.
• Growth & Upsell Opportunities: Identify and capitalize on opportunities for increased adoption, expansion, and strategic upselling within client organizations.
• Adaptability: Take on additional projects and responsibilities as directed by leadership, demonstrating agility in a fast‑paced environment.

Essential Qualifications

• 5+ years of experience in Customer Success, Client Services, or Account Management within SaaS or technology‑driven environments.
• Proven track record of conducting comprehensive business assessments and translating findings into tailored enterprise solutions.
• Deep understanding of SaaS platforms, particularly Corrigo, and familiarity with real‑estate or facilities management solutions.
• Exceptional ability to document complex business requirements, create strategic plans, and manage change requests.
• Strong upselling and cross‑selling experience, with a history of driving revenue growth.
• Excellent instructional design skills, capable of delivering training both in‑person and via web‑based platforms.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and data‑analysis tools.
• Superior problem‑solving, analytical, and communication skills—both verbal and written—across all stakeholder levels.
• Experience monitoring product usage, identifying trends, and developing mitigation plans for at‑risk customers.
• Ability to manage multiple projects simultaneously, working independently and cross‑functionally.
• Strong relationship‑building skills, with the ability to influence stakeholders from end‑users to C‑suite executives.
• Self‑directed, highly responsive, and deeply committed to client success.
• Understanding of mobile technologies and SaaS ecosystems.

Preferred Qualifications

• Experience in the real‑estate or facilities management industry.
• Background in product management or technical consulting.
• Knowledge of advanced analytics or AI tools used to enhance customer success.
• Experience leading cross‑functional teams in a global, distributed environment.
• Advanced certifications in Customer Success Management (CSM) or related fields.

Skills & Competencies

• Relationship Management: Builds trust, maintains consistent communication, and resolves conflicts with win‑win outcomes.
• Strategic Thinking: Anticipates client needs, aligns solutions with business objectives, and identifies white‑space opportunities.
• Business Acumen: Quantifies value propositions, understands competitive positioning, and communicates ROI effectively.
• Solution Development: Customizes offerings, coordinates cross‑functional resources, and innovates beyond standard solutions.
• Execution Excellence: Meets commitments, manages projects, monitors KPIs, and proactively addresses potential issues.
• Emotional Intelligence: Demonstrates advanced empathy and self‑awareness in client interactions.
• Adaptability: Thrives in dynamic environments, managing multiple priorities with resilience.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Continuous learning through internal training, industry conferences, and certification pathways.
• Cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Clear career ladders within Customer Success, Product Management, and Enterprise Sales.
• Opportunities to lead global initiatives and shape the future of real‑estate technology.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and inclusion. Our hybrid work model blends the flexibility of remote work with the camaraderie of on‑site collaboration. You’ll find:

• Clean, modern office spaces in Atlanta, Boston, Chicago, and Dallas.
• Flexible schedules that support work‑life balance.
• Inclusive teams that celebrate diverse perspectives and backgrounds.
• A commitment to sustainability, with initiatives that reduce our carbon footprint and support community projects.
• Regular team‑building events, hackathons, and wellness programs.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base salary range: $125,000 – $165,000 per year, commensurate with experience and market data.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision plans.
• 401(k) plan with company match.
• Paid time off, company holidays, and flexible parental leave.
• Early access to earned wages through Daily Pay.
• Wellness programs, including mental health resources and fitness stipends.
• Professional development budget and tuition reimbursement.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to join a team that is reshaping the future of real‑estate technology? Submit your application through our careers portal. We encourage you to apply even if you don’t meet every requirement—your unique experience and perspective are what we value most.

Apply Now

Closing

At brighthush, we believe that the best inspires the best. We invest in our people, celebrate their successes, and provide the tools and environment for continuous growth. If you are passionate about delivering exceptional client experiences, driving strategic value, and shaping the future of real‑estate technology, we want to hear from you. Join brighthush and help us create a brighter, more sustainable world—one client at a time.