[Remote] Forward Deployed Engineer, AI

Note: The job is a remote job and is open to candidates in USA. Supermove builds software and AI for moving companies. The Forward Deployed Engineer builds and deploys AI agents for enterprise customers, owning customer deployments while extending Supermove’s AI platforms and turning deployment learnings into reusable product capabilities.

Responsibilities

• Build and improve our AI agents. Write production code to extend our Voice Agent and Autopilot platforms. Improve agent capabilities, tool integrations, workflow execution, reliability, and performance
• Own enterprise AI deployments. Work directly with customers to understand their operations, design solutions, and take agents from initial configuration through production rollout and optimization
• Design and implement AI workflows. Translate real business processes into agent behavior, tools, integrations, and human handoffs. Determine what can be handled through configuration versus what requires new engineering
• Debug and optimize agents in production. Analyze call transcripts, execution traces, tool calls, and customer data. Identify failure modes, improve prompts and code, build evaluations, and measure whether your changes actually work
• Build integrations and technical solutions. Connect Supermove's agents with customer systems, APIs, and third-party platforms. Work across the stack to solve deployment problems and extend product capabilities
• Turn customer needs into reusable product features. Identify patterns across deployments and build improvements that benefit more than one customer. Work closely with product and engineering to make our platform more powerful and easier to deploy
• Drive deployments and customer outcomes. Own technical delivery, coordinate with implementation managers and other teams, lead onsite working sessions, and ensure customers achieve measurable business results
• Work directly with customer leadership. Explain technical decisions, understand business requirements, manage tradeoffs, and build trust with everyone from executives to frontline operators

Skills

• 3+ years of software engineering experience
• You've built, shipped, and maintained production software
• You're comfortable working in an existing codebase, debugging complex systems, and independently delivering features
• You're proficient in at least one modern programming language, comfortable with APIs, databases, integrations, and backend systems, and able to work across the stack when needed
• You've worked with LLM APIs, agents, tool calling, or AI-powered applications
• You understand the challenges of making nondeterministic systems reliable, and you're comfortable working with prompts, evaluations, and agent workflows
• You don't just implement requirements. You understand the underlying problem, design practical solutions, and think about how your work can scale beyond a single customer
• You can lead technical discovery, explain complex systems clearly, and translate ambiguous business requirements into working software
• You can manage competing priorities, work independently, and drive complex projects to completion
• When something breaks, your instinct is to investigate and fix it
• You're as comfortable discussing architecture with an engineer as you are explaining business impact to a CEO or COO
• Experience with voice AI, real-time systems, agent frameworks, or enterprise integrations is a plus
• Experience in moving, logistics, or field services is helpful but not required

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