Senior Remote Commercial Insurance Customer Account Manager – Client Relations & Policy Optimization Specialist
About brighthush
brighthush is a trailblazing commercial insurance powerhouse that has been safeguarding businesses and families for over four decades. With a reputation built on integrity, client‑first service, and a culture that values relationships over technology, brighthush has earned multiple industry accolades, including five consecutive recognitions as Minnesota’s Best Insurance Agency. Our team operates like a close‑knit family: we celebrate wins together, support one another through challenges, and foster connections that extend far beyond the office. At brighthush, we believe that the best insurance solutions come from listening, understanding, and building trust.
Why Join brighthush?
As a Remote Commercial Insurance Customer Account Manager, you will be at the heart of our client experience. You’ll manage a portfolio of commercial accounts, ensuring each policy delivers the protection and peace of mind our clients expect. Working fully remotely, you’ll enjoy the flexibility to balance your professional and personal life while contributing to a high‑impact role that shapes the future of commercial insurance in Minnesota and beyond.
Key Highlights
- Fully Remote, Flexible Hours: Work from anywhere with a schedule that fits your lifestyle.
- Competitive Compensation: Base salary ranging from $60,000 to $80,000 annually, commensurate with experience.
- Comprehensive Benefits: PTO, retirement plan, disability and life insurance, tuition reimbursement, and more.
- Career Growth: Continuous learning opportunities, mentorship from industry leaders, and a clear path to senior leadership roles.
- Culture of Excellence: A supportive, collaborative environment that values integrity, respect, and client success.
Job Overview
brighthush is seeking a dedicated Remote Commercial Insurance Customer Account Manager to join our award‑winning team. In this role, you will be the primary point of contact for our commercial clients, ensuring their policies meet evolving business needs and that they receive exceptional service throughout the policy lifecycle. Your expertise will help us maintain our reputation for outstanding client care and drive growth through proactive account management.
Core Responsibilities
- Manage a portfolio of commercial accounts, serving as the trusted advisor for policy coverage, renewals, and risk mitigation.
- Conduct comprehensive policy reviews to confirm clients have the right coverage and recommend enhancements when necessary.
- Collaborate with the sales team to identify upsell and cross‑sell opportunities that align with client goals.
- Prepare and deliver detailed quotes for new business and remarketing initiatives.
- Guide clients through the claims process, ensuring timely resolution and maintaining open communication.
- Maintain accurate, up‑to‑date records in our CRM system, documenting all client interactions and policy changes.
- Provide personalized service that builds trust, fosters long‑term relationships, and drives client satisfaction.
- Stay current on industry trends, regulatory changes, and emerging risks to offer proactive advice.
- Participate in ongoing training and professional development to enhance product knowledge and sales skills.
Essential Qualifications
- Active commercial insurance license (required).
- Minimum of 5 years of experience in the commercial insurance industry.
- Proven track record of managing client accounts and delivering exceptional service.
- Strong communication and interpersonal skills, with the ability to build rapport quickly.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM platforms.
- Excellent analytical and problem‑solving abilities, with a keen eye for detail.
- High level of professionalism in handling confidential information.
- Commitment to brighthush values: integrity, respect, client‑first mindset, and relationship‑building.
Preferred Qualifications
- Experience with commercial property, casualty, or specialty lines.
- Knowledge of risk management practices and loss prevention strategies.
- Previous experience in a remote or virtual work environment.
- Advanced Excel skills, including data analysis and reporting.
- Certifications such as CPCU, ARM, or equivalent.
Skills & Competencies
- Client‑centric mindset with a passion for delivering tailored insurance solutions.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Effective negotiation and conflict‑resolution abilities.
- Adaptability to changing market conditions and client needs.
- Team player who thrives in a collaborative, high‑energy environment.
- Self‑motivated with a proactive approach to problem solving.
Career Growth & Learning Opportunities
At brighthush, we invest in our people. As a Remote Commercial Insurance Customer Account Manager, you will have access to:
- Structured onboarding and mentorship programs to accelerate your success.
- Regular training sessions on new products, industry trends, and regulatory updates.
- Tuition reimbursement for relevant certifications and courses.
- Clear advancement pathways to senior account management, underwriting, or leadership roles.
- Participation in cross‑functional projects that broaden your skill set and visibility.
Work Environment & Culture
brighthush’s culture is defined by:
- Integrity: We do the right thing, even when no one is watching.
- Client‑First: Our clients’ needs drive every decision.
- Relationship‑First: We prioritize people over technology, building lasting connections.
- Respect: Every team member is valued and heard.
- Innovation: We embrace new ideas to improve service and efficiency.
Our remote work model empowers you to create a productive environment that suits your lifestyle, while our virtual collaboration tools keep you connected with colleagues and clients alike.
Compensation & Benefits
We offer a competitive total rewards package that includes:
- Base Salary: $60,000 – $80,000 per year, based on experience and performance.
- Paid Time Off (PTO): Generous vacation, sick leave, and personal days.
- Retirement Plan: 401(k) with company match.
- Health & Wellness: Comprehensive medical, dental, and vision plans.
- Life & Disability Insurance: Coverage to protect you and your family.
- Tuition Reimbursement: Support for continuing education and professional development.
- Flexible Work Schedule: Fully remote with core hours to ensure collaboration.
- Employee Recognition: Awards and incentives for outstanding performance.
How to Apply
If you are a proactive, client‑focused professional with a passion for commercial insurance and a desire to thrive in a supportive, flexible environment, we encourage you to apply today. Join brighthush and help us continue to protect businesses and families with trusted, innovative insurance solutions.