Remote Position
[Remote] Sales Engineer - United States
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. JumpCloud is hiring a Sales Engineer to advise organizations evaluating its unified IT management platform. The role supports prospects and sales teams through product demonstrations, trials, technical enablement, and evaluation, while surfacing technical issues for potential product improvements.
Responsibilities
- Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform
- Providing tailored product demonstrations
- Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges
- Support direct and partner sales teams with product related questions and skill development
- Building relationships with partners through technical enablement and co-selling
- Assist prospects with setup and configuration of free trials
- Provide technical Q&A to prospects as they progress through trial
- Assess prospect readiness to enter a formal sales cycle
- Understand implementation best practices to advise on the quickest customer time to value
- Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
- Provide evaluation framework for prospects to follow in their POV
Skills
- Excellent written and verbal communications skills
- Ability to make the complex simple
- Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
- Desire and ability to learn new complex concepts
- To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently
- 2-5 years experience in a technical Sales Engineering or similar role
- Strong knowledge of Cloud/SaaS technologies
- Strong understanding of Active Directory environments
- Understanding of network architecture
- Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS
- Familiarity with MDM, RMM, or similar endpoint solutions
- Familiarity with MFA technologies such as TOTP, WebAuthn
- Experience configuring and deploying identity and/or directory solutions
- Experience with basic scripting languages such as bash/Powershell
- Experience with API integration and automation
- Experience with both direct and channel/partner sales cycles
Benefits
- Remote work within the United States; employees may also spend time in the Denver/Boulder offices.
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